You need to call Intel Customer Support and report this to them. They will make arrangements for you to return the unit and get a replacement.
Yes, called Intel and sending the unit back to them is the answer. Since I don't want to be without the computer for days or weeks, I'm trying to work out another solution or live with the non-functioning USB ports.
One more thing... the first thing we tried was updating the BIOS; didn't affect the ports.
Just to confirm, let’s try installing this drivers please let me know the outcome.
Intel® Management Engine Consumer Driver for Intel® NUC:
Intel® Chipset Device Software for Intel® NUC:
Hellen, I downloaded and installed both drivers, actually one was installed already so I did a "repair." Didn't help; both USB ports still inoperable. Intel is shipping a new NUC to arrive today for swapout. Harold