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1. Re: intel 5500graphics driver is not compatible with game: CnC tiberium wars.
Ronald_Intel Aug 12, 2016 1:12 PM (in response to maxim.sos)Hello Maxim.sos,
I am sorry to hear that you are facing this issue. I would like to let you know that this was reported to us already on this thread:
Problems with igdusc32.dll, Win7 x64
This was recently escalated, and we were able to replicate the issue with Intel(R) HD Graphics 4600. Now thanks to you, we are adding also the Intel(R) HD Graphics 5500 to the report. Please give us time to further debug this situation, and hopefully have a driver fix. We will post any update on this issue on the thread I mentioned previously.
I would like to report also that during our testing phase, we could see the game runs fine on Windows* 10 Profesisonal 64-bit and Intel(R) Iris(TM) Graphics 540 (6th generation graphics).
Kindest Regards,
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2. Re: intel 5500graphics driver is not compatible with game: CnC tiberium wars.
Aug 15, 2016 10:16 AM (in response to maxim.sos)This message was posted on behalf of Intel CorporationHello maxim.sos:
I hope the information posted previously was helpful for you.
I just wanted to confirm that the case in under investigation, and as soon as we find a possible resolution to fix this problem, we will post all the details on this thread.
Any questions, please let me know.
Alberto -
3. Re: intel 5500graphics driver is not compatible with game: CnC tiberium wars.
maxim.sos Aug 15, 2016 2:58 PM (in response to Intel Corporation)its good to know this issue is being worked on, I didn't expect this attention on such a seemingly random and odd problem (especially for an unpopular and old game). I will be keeping an eye on for any news on this thread and the one mentioned above.
just curious how long these types of issues take to get fixed?
thanks again
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4. Re: intel 5500graphics driver is not compatible with game: CnC tiberium wars.
Aug 17, 2016 5:30 PM (in response to maxim.sos)This message was posted on behalf of Intel CorporationHello maxim.sos:
Thank you very much for your comments, we are here to help you and we will try to find a possible solution for this issue.
In regard to your inquiry, it is very hard for us to tell exactly how long it takes for the issue to get fixed, or if it is going to get fixed for sure, because there is a lot of testing that needs to be done, so at this point we basically need to wait for updates and results from those tests.
Any questions, please let me know
Alberto -
5. Re: intel 5500graphics driver is not compatible with game: CnC tiberium wars.
Heimerwall Sep 26, 2016 8:44 PM (in response to Intel Corporation)Hi,
Not sure if needed as you already have replicated the problem, but I'll upload it anyway.
Same problem on Intel HD5500. It's highly appreciated that you work on this - not too many people have found this forum, but there are a loooot of discussion threads going on out there regarding this specific issue.
Cheers
Johnny
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heimerwall.xml.zip 5.5 K
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6. Re: intel 5500graphics driver is not compatible with game: CnC tiberium wars.
Sep 27, 2016 5:42 PM (in response to Heimerwall)This message was posted on behalf of Intel CorporationHi Heimerwall:
Thank you very much for that information, we appreciate the fact that you took the time to let us know that information.
I just wanted to let you know that we are still working on this matter in order to try to find a possible fix for this issue.
Any questions, please let me know.
Alberto
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7. Re: intel 5500graphics driver is not compatible with game: CnC tiberium wars.
Dec 21, 2016 9:33 AM (in response to maxim.sos)This message was posted on behalf of Intel CorporationHello maxim.sos:
I just wanted to let you know that we are still working on this matter in order to try to find a possible fix for this issue.
In the meantime please try the drivers below, they are the latest ones for Intel® HD Graphics 5500 controller:
Beta driver 4539:
https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210
Driver 4501:
https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210
Please let me know the results of trying those drivers.
To Heimerwall:
Please try the drivers above as well in order to try to fix this problem and let us know the results.
Any questions, please let me know.
Alberto
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8. Re: intel 5500graphics driver is not compatible with game: CnC tiberium wars.
Dec 29, 2016 4:54 PM (in response to maxim.sos)This message was posted on behalf of Intel CorporationHello maxim.sos:
I just wanted to check if you were able to install the drivers provided on the previous post and if the issue still persists or if it was resolved?
Any questions, please let me know.
Regards
Alberto