Cannot enter Embedded RAID CU.

[idata]

Hello experts.

I found the following problem when I tried to exchange an HDD on the Embedded Server Raid:I'cannot access the CU pressing "Ctrl-E to run LSI Logic Embedded SATA RAID Setup Utility". As soon as I remove or exchange the HDD, which is a single disk running as RAID 0 on port 0, the server only boots to count/show all the drives, where it gets stuck with the message that the configuration changed...check cables...etc...Press any key to continue... and on the bottom of the screen: Press + to run...Neither "any key", nor "Ctrl-E" works. I tried 3 different keyboards PS2 and USB.If I put the original HDD back in, the server boots, but doesn't let me enter the CU either. Pressing Ctrl-E has no effect at all. Ctrl-A works to enter the SCSI CU, though.The company that sold us the server in April 2007 seems to be out of bussiness, since I can't reach them by phone, and their homepage is gone as well. I hope somebody here can advise me what to do.

TIA

Bernie

p.s. please excuse my English, it's not my native language.

[Edward_Z_Intel]

Which server board are you using?

[idata]

Intel Sapello S5000VSA

[Daniel_O_Intel]

If you use a different drive, will it let you into Ctrl-E? What if you use no HD at all?

If you haven't already, I recommend updating to latest BIOS/BMC/FRU, and disabling Quiet Boot in the BIOS

[idata]

I used No HD,diffrent HD, and old HD.

I also tried to take the old HD offline in the Web Console before removing it.

The only difference is, that with the old HD the server at least boots in to OS. Thanks god!

[Daniel_O_Intel]

What about the updates, and disabling Quiet Boot?

[idata]

I cannot do any updates before the weekend.