3 Replies Latest reply on Aug 22, 2016 6:41 PM by Intel Corporation

    Intel 530 on dell laptop and black screen on external display after disconnecting cable, shutting down and plugging in the external display again - only reinstalling drivers helps.

    Adam_sk

      Hi,

       

      so I have this brand new Dell Inspiron 7559 with the Intel HD 530 and Nvidia graphics card. I am also using a Dell external display that uses the same full hd resolution and 60 hz frequency.

       

      So I have connected the external display using DVI>HDMI cable to my laptop. Everything works fine. But I have disconnected the cable, used the laptop around with the built in display and later shut it down. After doing this i cant start it with the external display again. No matter what I do, I tried every setting, also hitting the buttons on my keyboard to use only the second display etc. It stays black.

       

      Only thing that helps - I have to reinstall the drivers "7559_Video_Driver_HYWWT_WN32_20.19.15.4352_A03". After doing this, it works again till i dont disconnect it and shut it down. But I cant work like this, always reinstalling the drivers.

       

      Second Issue - after reinstalling the drivers, it restarts the system but the text is slightly blurry in some applications, I have to restart it again to get sharp text.

       

      Thanks!