9 Replies Latest reply on Aug 17, 2016 6:24 PM by Intel Corporation

    New Dell Inspiron 5558 Notebook Video Driver Problem?

    Travis

      Had to clean-install the latest (version 1607, build 14393.51) release of Windows 10 Professional, 32-bit (the so-called "Anniversary Update") on a new Dell Inspiron 5558 notebook with an Intel Core i3 5005U (Broadwell-U) chipset utilizing Intel HD Graphics 5500 with 4GB of RAM (which is fine since that's all a 32-bit OS will address anyway).  The problem is that other than the generic Intel video drivers which are downloaded via Windows Update, I can't get any of the latest video drivers from the Intel driver site to work.  I continue to get the nonsensical message "This computer does not meet the minimum requirements for installing the software" which is crazy, because the chipset is explicitly listed as current and compatible with the driver software.  This is a clean install of 32-bit Windows 10 Pro with no Dell video drivers having been previously installed.  I've also tried installing the latest beta version, 15.40.26.4474, which explicitly lists compatibility with 32-bit Windows 10 (the others do also) but not even that works.  Could anybody shed any light as to what is causing this?  Obviously there're current Intel video drivers out there, since Windows Update has installed some (the version on there now is 20.19.15.4331).  Standing by for some help from Intel support, since I've got to get this thing up & running pronto. Thank you.

      Intel Driver Version.jpg

        • 1. Re: New Dell Inspiron 5558 Notebook Video Driver Problem?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Travis:
           
          I was checking the Dell web site, and it shows that the Dell® Inspiron 5558 supports Windows® 10, 8 and 7, but 64-bit, the 32-bit version is not listed as compatible, as you can confirm on the following link:
           
          http://www.dell.com/za/p/inspiron-15-5558-laptop/pd
           
          So, the problem could be related to that fact, that it will be better to use the 64-bit version, besides that the instruction set the processor supports is also 64-bit, as you can confirm on the following link:
           
          http://ark.intel.com/products/84695/Intel-Core-i3-5005U-Processor-3M-Cache-2_00-GHz?q=Intel%C2%AE%20Core%E2%84%A2%20i3-5005U%20Processor%20(3M%20Cache,%202.00%20GHz)
           
          In regards to the drivers, we can always try to disable the Windows® automatic updates, maybe that is the reason why the driver does not get installed, and then try to un-install and re-install it manually:
           
          Get into "control panel"
          Look for "system and security"
          Then "administrative tools"
          Then "services"
          Look for "windows updates" and select it, then look for "startup type" and disable it.
           
          Instructions to un-install the driver:
           
          http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html
           
          Instructions to install the driver manually:
           
          http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html
           
          Driver 4474:
           
          https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210
           
          Sometimes the laptop takes just the drivers provided by the manufacturer, so in that case, you can always check with Dell directly in order to get further assistance about that matter, maybe a BIOS update is required:
           
          Dells’ phone number: 1 800-624-9897
           
          Dell’s support site: http://www.dell.com/support/home/us/en/04
           
          Any questions, please let me know.
           
          Alberto
           

          • 2. Re: New Dell Inspiron 5558 Notebook Video Driver Problem?
            Gize2

            The device id for HD 5500 (PCI\VEN_8086&DEV_1616) is missing from the Win10x86 section from newer 'generic' Intel graphics drivers on the website.

             

            The 4474 beta package hints at this in its release notes:  https://downloadmirror.intel.com/26099/eng/ReleaseNotes_15.40-4474.Beta.pdf

            Page 3:

            On 5th Generation Intel Core processors and related Pentium/Celeron:
            Microsoft Windows* 10 64-bit
            Microsoft Windows* 8.1 64-bit, 32-bit
            Microsoft Windows* 7 64-bit, 32-bit

             

            I found a package that might work on the Microsoft Update Catalog, but there are a few steps you have to follow to get it to work.

             

            Open the following link in Internet Explorer / Edge, as other browsers do not function on the Microsoft Update Catalog--you will be prompted to install a plugin of some sort, but it's a one time deal:  https://catalog.update.microsoft.com/v7/site/Search.aspx?q=20.19.15.4474%20hd%205500

             

            Add the highlighted package to the basket--you can view the package details by clicking the blue title to make sure you have the same package:

             

            HD5500.png

             

            Download the file in your basket, save it to something like C:\Temp

             

            It will create a folder in C:\Temp, and inside that folder there will be a .cab file with a really long name.  You can extract the .cab file like a .zip file using 7zip, or you can open the .cab file, select all files, right-click, Extract... , and select a directory to extract to.  Make sure that whichever directory you have extracted the driver files to does not have a gigantic name, or else the driver install will fail.

             

            Update the driver in Device Manager ("Install drivers using Device Manager > Browse my computer for driver software") :  http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

             

            I do not have that hardware to try, but the device ID (PCI\VEN_8086&DEV_1616) is in the .inf file with support for Windows 10 x86.  This should work, but, if you have issues, all of this is unsupported

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            • 3. Re: New Dell Inspiron 5558 Notebook Video Driver Problem?
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Gize2:
               
              Thank you very much for the information provided on the previous post, I am sure it will be very helpful for all the peers on this thread.
               
              Regards
               
              Alberto
               

              1 of 1 people found this helpful
              • 4. Re: New Dell Inspiron 5558 Notebook Video Driver Problem?
                Travis

                Thanks so much; I'll definitely give it a try.  I'm scratching my head though as to why the developers would gut the driver of the 32-bit INF file for Windows 10, when obviously (by virtue of there being a 32-bit version of Windows 10) there are people who will need to utilize that version of the OS for whatever reason, me being a case in point.  Since they went to the trouble of supporting 32-bit functionality for the 2 previous versions (Win 7 & Win 8.1) in the same (and obviously future) video drivers it would be no trouble whatsoever to simply drop the Win 10 code in there with all the rest.  If you (or any of the Intel guys) have any commentary about that I'd be glad to listen.  32-bit Windows 10 runs just fine on this computer and there's a myriad of other Intel core-level 32-bit software that installed without a problem and which runs flawlessly (I'll upload a graphic so you can see what I mean), so why discriminate against a lousy video driver, especially since it's so easy to include the measly INF code in the package?  Every other piece of 32-bit application software I've installed runs great too, so I truly hope somebody in the development section reads this and addresses the problem in the next beta release, anyway.  It's crazy to support each & every other 32-bit function save for the video subsystem...

                Intel Programs.jpg

                • 5. Re: New Dell Inspiron 5558 Notebook Video Driver Problem?
                  Gize2

                  I should mention that you should uninstall your old graphics driver from Control Panel first.  When you use Device Manager to update the driver, the old version might remain displayed in Control Panel even though it is no longer active.

                   

                  Also, there will be no Control Panel entry for a driver that is installed using Device Manager, just FYI.

                  1 of 1 people found this helpful
                  • 6. Re: New Dell Inspiron 5558 Notebook Video Driver Problem?
                    Travis

                    Thanks so much! While the procedure was a bit cumbersome, I followed your instructions and the Microsoft drivers installed without any problem whatsoever.  Just another question or 2 if I may, though.  I was under the impression that once this driver set from Microsoft was installed that that would "open the door", so-to-speak, to be able to download the newest drivers going forward from the Intel.  However, after experimenting with the latest one, version 15.40.25.4463 dated 02 June 2016, I found that I only had the option to install a driver for other video chipsets, notably HD Graphics 4400 & 4600 with no mention made of the HD 5500 chipset which it's supposed to support.  Any thoughts on this or did I simply make a wrong assumption that once I installed the Microsoft package that would give me a path to all current and future Intel updates?

                    On another note, the new Microsoft update did increase the driver version from 20.19.15.4331 to 20.19.15.4474, dated 13 June 2016, which was a slight improvement.  So the bottom line is, do you think I'll be stuck with Microsoft-supplied-only 32-bit video driver updates from here on out (assuming they'll keep updating them as necessary) or will Intel recognize their little oversight here and drop the 32-bit INF code back into future updates?  It simply can't be that big a deal to do so, one would think, especially since they're providing 32-bit support to all the other chipsets anyway.

                    Intel Video Driver.jpg

                    • 7. Re: New Dell Inspiron 5558 Notebook Video Driver Problem?
                      Gize2

                      My guess would be as good as yours since those decisions are Intel's alone  -- whether or not it's Microsoft supplied or manufacturer supplied, Intel writes the driver.

                       

                      I keep some older driver revisions, and I have HD graphics 4454 32 bit, which has support for HD 5500, but is no longer available from the downloadcenter.  That seems to be the last version I have that was downloaded from Intel.com with Windows 10 32 bit support for HD 5500.

                       

                      If you really want to know if a driver supports your device, just open the .inf file supplied with your driver in Notepad or similar.  CTRL+F and search for your device id:  PCI\VEN_8086&DEV_1616    The release notes are pretty good from Intel, but they're not always completely correct.

                      1 of 1 people found this helpful
                      • 8. Re: New Dell Inspiron 5558 Notebook Video Driver Problem?
                        Gize2

                        I saw this linked in another thread, so here's an official answer on graphics support for the various graphics controllers:  http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html

                        1 of 1 people found this helpful
                        • 9. Re: New Dell Inspiron 5558 Notebook Video Driver Problem?
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello:
                           
                          Thank you very much to Gize2 for the information provided, I am sure it will be very helpful for all the peers on this thread.
                           
                          To Travis:
                           
                          It is great to hear that you were able to install the Microsoft® drivers and the laptop is working fine now.
                           
                          In regard to your inquiry about the fact that installing the driver set from Microsoft® will allow you to download the newest drivers, actually it is not the way it works, because the thing is that some laptops are build to work with the Inbox drivers, those are the ones that get installed when you installed Windows® or when you do a Windows update, some other laptops will work just with the drivers provided by the manufacturer, and there are the ones that takes the generic drivers from Intel®, so it works different in each case.  
                           
                          If reference to your second inquiry, at this point there is no official information from Intel® stating that a driver for 32-bit OS will be release, and to be honest with you it seems to be very unlikely, since basically as you saw on the link above the support for Intel® HD Graphics 5500 for Windows® 10 is only for 64 bit version.
                           
                          Any questions, please let me know
                           
                          Alberto