According to the release notes of the Beta driver and latest official driver 4463 the crash/hang in Doom (2016) was fixed.
Please let me know if you have the same issue with the latest official driver 4463.
Fill the sticky note out available in the link below. You already sent me the SSU results.
It doen't seem to be fixed in the HD 4600.
I installed v4463 even before the latest beta and it crashes with 0xC0000005 (Access Violation) error.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Driver v4463 Crashes in a black screen as soon as you open it and crash log reports 0xC0000005 error - Callstack Function(desc) Line Bytes File Process - Pastebin.com) ;
v4474 instead is able to start the game intro videos but crashes right after loading screens.
I can hear the soundtrack with the loading 99% frozen image, and sometimes with the word "Campaign" in a black background) but i can't close the application whatsoever.
I'm forced to restart the PC or put it to sleep to the close the application through task manager once it boots up.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
MB: Gigabyte H81M-DS2V BIOS: F6(Latest); Ram: Vengeance 2x4Gb; SSD: SanDisk 128Gb; HDDs: WD Blue 750Gb, Seagate Barracuda 2Tb.
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Hybrid, only Intel HD Graphics.
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
EFP(only) = Two monitors tested.
Hans-G(1366x780 res); Samsung(1920x1080 res).
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
HDMI cable and VGA.
Sound Card: Focusrite 2i2 6th gen.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 64bit
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
DOOM Last Update available by Steam.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Open Steam
- Launch DOOM (2016)
- Wait for intro to end and loading screens
- Screen Freeze
- Be unable to Close Application/ALT+TAB/Open Task Manager after both loading screens.
I have requested the game to my upper manager in order to replicate the issue with HD graphics 4600. The last official document says that the issue was resolved. Please bring me 2 or 3 business days.
Thank you for your patience in advance.
Thank you for your patience. We have tested the game in our lab and these are our findings.
It was not possible to start the game at full screen using the latest driver 4474.
We were able to run the game with this workaround:
It is necessary to get the latest update of the game then start the game in windowed mode, lower down settings around 60% and finally change mode to full screen.
Please take into consideration that this is a very high end game, which requires plenty of "juice" which forces the CPU.
We use the hardware below:
-OS: Windows 10* Home 64-bit Version 1607 (Build 14393.51)
-CPU: Intel® Core™ i7-4702HQ Processor
-iGPU: Intel® HD Graphics 4600
-iGPU graphics driver: 10.18.15.4271
-dGPU: NVIDIA GeForce GT 750M (disabled for the tests)
-Motherboard Model: Dell XPS 15 9530
-BIOS Version: A04
Thanks but, I checked already and i'm running the latest version of the game.
This workaround i can't figure it out though.
How can i start it in windowed mode and lower settings if i can't get to the settings menu?
Also, you tested on a completely different setup, how can i know this is anything like my problem?
EDIT: I was able to do everything you said to get the workaround running without going through the menu and game still isn't able to open menu.
The question now is will intel fix it?
Really, it's a legit question. Release notes says it's fixed, and you saw for yourself it isn't.
We have confirmed the issue you are experiencing is related to the amount of RAM in your system.
Doom requires at least 8GB of RAM to work, plus additional memory for video, however, the integrated graphics are taking (shares) memory from the RAM so the game is no capable to run in your system.
It is necessary to add more RAM in your computer. I suggest you 16GB or at least 12GB.
DOOM 2016 system requirements
I have the same problem and I have 16 GB or RAM.
The game loads 99% after the intro and then stops responding and I can still hear audio output from the Menu screen track.
The screen becomes useless and I have to kill the process to quit the game.
Sometime ago I tried the alpha version of the game and I played it with older drivers.
I do not understand why with the lastest official intel drivers the problems persists.
Yes, that's because they really don't want it to be their fault.
I solved the problem. I wasn't going to post in here just because how angry i was about them always trying to make you spend more money just to fix a simple software issue.
But since you're having the problem as well.
First off, update your intel drivers to v4501.
Then disable shared RAM with your video card in BIOS..
It should be working.
I am afraid that Intel drivers v4501 (18.104.22.16891) stucks at 99% and I still hearing the audio output in Windows 10.
I have tried Windows 7 but the lastest drivers are version 15.36 and the game doesn't start.
Make sure you also have the latest version of the game.
And by the way, can you link me to the version you downloaded?