1 2 Previous Next 21 Replies Latest reply on Dec 20, 2016 9:04 AM by Intel Corporation

    Doom 2016 Freezes Before Menu With HD Graphics 4600

    D-martins

      The game stop responding without a crash log.

       

      The game loads 99% after the intro and then stops responding, at what i think is the menu sometimes(i can only read "Campaign" written as it freezes so i'm not really sure).

       

      The screen becomes useless and I'm not even able to close the game, forcing me to restart after trying.

       

      Although the graphics don't work, i can still hear audio output from the Menu screen track. Which means it's clearly a GPU problem.

       

      I'm currently running the game on a Windows 10 with the latest Beta Driver v4474.

       

      Attached my intel information dump from graphics properties.

       

      Also, i'll be more than glad to provide you with any other information you need. Even test options if need be. I just need a definitive answer that it'll work in the next 12 days, because if my graphics card isn't supported i can still refund.

        • 2. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi D-martins,
           
          According to the release notes of the Beta driver and latest official driver 4463 the crash/hang in Doom (2016) was fixed.
           
          Please let me know if you have the same issue with the latest official driver 4463.
          https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496
           
          Fill the sticky note out available in the link below. You already sent me the SSU results.
          https://communities.intel.com/thread/77761
           
          Regards,
          Mike C

          • 3. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
            D-martins

            It doen't seem to be fixed in the HD 4600.

             

            I installed v4463 even before the latest beta and it crashes with 0xC0000005 (Access Violation) error.

             

             

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of the issue

            Driver v4463 Crashes in a black screen as soon as you open it and crash log reports 0xC0000005 error - Callstack Function(desc) Line Bytes File Process - Pastebin.com) ;

             

            v4474 instead is able to start the game intro videos but crashes right after loading screens.

            I can hear the soundtrack with the loading 99% frozen image, and sometimes with the word "Campaign" in a black background) but i can't close the application whatsoever.

            I'm forced to restart the PC or put it to sleep to the close the application through task manager once it boots up.

            Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

            Always (100%): X

            Often (51-99%):

            Sporadic (20-50%):

            Very Sporadic (<20%):

            Hardware (HW)

            Brand and Model of the system.

            MB: Gigabyte H81M-DS2V BIOS: F6(Latest); Ram: Vengeance 2x4Gb; SSD: SanDisk 128Gb; HDDs: WD Blue 750Gb, Seagate Barracuda 2Tb.

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            Hybrid, only Intel HD Graphics.

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            EFP(only) = Two monitors tested.

            Hans-G(1366x780 res); Samsung(1920x1080 res).

            How much memory [RAM] in the system (see note2 below).

            8Gb(2x 4Gb)

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

            HDMI cable and VGA.

            Sound Card: Focusrite 2i2 6th gen.

            Hardware Stepping (see note1 below).

            Software (SW)

            Operating System version (see note2 below).

            Windows 10 64bit

            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

            1028.0

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

            v4474 Beta

            SW or Apps version used to replicate the issue.

            DOOM Last Update available by Steam.

            Configurations

            Single display, clone, or extended (see note2 below).

            Single Display.

            Display resolution & refresh rate setting of each display (see note2 below).

            1080p 60Hz

            AC or DC mode, i.e. is power cable plugged in or not?

            DC

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

            1. Open Steam
            2. Launch DOOM (2016)
            3. Wait for intro to end and loading screens
            4. Screen Freeze
            5. Be unable to Close Application/ALT+TAB/Open Task Manager after both loading screens.

            ...

            • 5. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi D-martins,
              I have requested the game to my upper manager in order to replicate the issue with HD graphics 4600. The last official document says that the issue was resolved. Please bring me 2 or 3 business days.
               
              Thank you for your patience in advance.
               
              Mike C

              • 6. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi D-martins,
                 
                Thank you for your patience. We have tested the game in our lab and these are our findings.
                 
                It was not possible to start the game at full screen using the latest driver 4474.
                 
                We were able to run the game with this workaround:
                 It is necessary to get the latest update of the game then start the game in windowed mode, lower down settings around 60% and finally change mode to full screen.
                 
                Please take into consideration that this is a very high end game, which requires plenty of "juice" which forces the CPU.
                 
                We use the hardware below:
                -OS: Windows 10* Home 64-bit Version 1607 (Build 14393.51)
                -CPU: Intel® Core™ i7-4702HQ Processor
                -iGPU: Intel® HD Graphics 4600
                -iGPU graphics driver: 10.18.15.4271
                -dGPU: NVIDIA GeForce GT 750M (disabled for the tests)
                -Motherboard Model: Dell XPS 15 9530
                -BIOS Version: A04
                -RAM: 16GB
                 
                Mike C

                • 7. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi D-martins,
                   
                  Verify if you already have installed the latest version of the game in your pc before playing.
                   
                  Mike C

                  • 8. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
                    D-martins

                    Thanks but, I checked already and i'm running the latest version of the game.

                     

                    This workaround i can't figure it out though.

                     

                    How can i start it in windowed mode and lower settings if i can't get to the settings menu?

                     

                    Also, you tested on a completely different setup, how can i know this is anything like my problem?

                     

                    EDIT: I was able to do everything you said to get the workaround running without going through the menu and game still isn't able to open menu.

                     

                    The question now is will intel fix it?

                    • 9. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
                      D-martins

                      Really, it's a legit question. Release notes says it's fixed, and you saw for yourself it isn't.

                       

                      Any ETAs?

                      • 10. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi D-martins,
                         
                        We have confirmed the issue you are experiencing is related to the amount of RAM in your system.
                         
                        Doom requires at least 8GB of RAM to work, plus additional memory for video, however, the integrated graphics are taking (shares) memory from the RAM so the game is no capable to run in your system.
                         
                        It is necessary to add more RAM in your computer. I suggest you 16GB or at least 12GB.
                         
                        DOOM 2016 system requirements
                        http://gamesystemrequirements.com/game/doom-2016
                         
                        Mike C

                        • 11. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
                          zabas

                          Hi:

                          I have the same problem and I have 16 GB or RAM.

                           

                          The game loads 99% after the intro and then stops responding and I can still hear audio output from the Menu screen track.

                           

                          The screen becomes useless and I have to kill the process to quit  the game.

                           

                          Sometime ago I tried the alpha version of the game and I played it with older drivers.

                           

                          I do not understand why with the lastest official intel drivers the problems persists.

                          • 12. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
                            D-martins

                            Yes, that's because they really don't want it to be their fault.

                             

                            I solved the problem. I wasn't going to post in here just because how angry i was about them always trying to make you spend more money just to fix a simple software issue.

                             

                            But since you're having the problem as well.

                             

                            First off, update your intel drivers to v4501.

                             

                            Then disable shared RAM with your video card in BIOS..

                             

                            It should be working.

                            • 13. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
                              zabas

                              I am afraid that Intel drivers v4501 (20.19.15.4591) stucks at 99% and I still hearing the audio output in Windows 10.

                               

                              I have tried Windows 7 but the lastest drivers are version 15.36 and the game doesn't start.

                              • 14. Re: Doom 2016 Freezes Before Menu With HD Graphics 4600
                                D-martins

                                Make sure you also have the latest version of the game.

                                 

                                And by the way, can you link me to the version you downloaded?

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