1 2 Previous Next 23 Replies Latest reply on Nov 22, 2016 5:27 AM by Toorop

    Hitman DX12 glitches

    Toorop

      Hi!

       

      It seems that the IGP of Skylake systems have some issues with the DX12 codepath of the most recent Hitman game.

       

      I tested Intel(R) Core(TM) i3-6100 CPU (gfx driver - 20.19.15.4463) and Skull Canyon - NUC6i7KYK (gfx driver - 21.20.16.4451).

       

      First of all, sometimes the game refuses to start, I got a Windows pop-up window with the message: HITMAN has stopped working. A problem caused the program to stop working correctly.

       

      If the game starts as expected, one can observe a huge glaring splodge in some specific areas of the game. Other glitch that I found is that for no obvious reason, the game displays rainbow colors all over the place, usually on the floors and walls.

       

      I haven't noticed these glitches with DX11 API.

       

      Thanks!

       

      DX11.jpgDX12.jpg

        • 1. Re: Hitman DX12 glitches
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Toorop:

          In order to fix this problem, what we can try is to un-install the current driver, and re-install driver version 4474 manually for both, the Intel® i3-6100 processor and for the Intel® NUC6i7KYK NUC:

          Instructions to install the driver manually Windows® 8 and 10:

          http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

          Instructions to install the driver manually Windows® 7:

          http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html

          Here is the link for the driver 4474:

          https://downloadcenter.intel.com/product/88357/Intel-Iris-Pro-Graphics-580-for-6th-Generation-Intel-Core-Processors

          Did the game work fine before?

          Which windows version are you using?

          Have you try a BIOS update latest version on the NUC?

           

          Here you have the instructions to do it using the F7 method:

           

          http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html

           

          Here is the .BIO file that you need for the latest BIOS version 0037 for the NUC:

           

          https://downloadcenter.intel.com/download/26087/BIOS-Update-KYSKLi70-86A-?product=89187

           

          What is the model of the board that is working with the Intel® i3-6100 processor?

           

          Did you try a BIOS update to the latest version on that board?

           

          Any questions, please let me know.

           

          Alberto

          • 2. Re: Hitman DX12 glitches
            knightsj

            Experiencing some problem as well.  But on DX11.  Just bought my Mac Mini. And installed win 7 on bootcamp.  I can play The Division just fine.  The game runs smoothly.

             

            But when it comes to Hitman... the graphic went black once in awhile.  If the character is inside a building the game runs just fine.  But if outside the building expose to the sun..the graphic turns black for a sec and slowly went back to normal.  It happens often especially if I see the sun directly.  I have tried adjusting the graphic setting to the lowest, turn off everything...not working.

             

            I've been updating the graphic driver to the latest hoping it will fix it but nothing.  Should I update to DX 12?

            • 3. Re: Hitman DX12 glitches
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello knightsj:
               
              Please submit your inquiry on a new thread, so we can further assist you, and in order for us to help you with the specific problem the PC might have.
               
              Regards
               
              Alberto
               

              • 4. Re: Hitman DX12 glitches
                Toorop

                Hi Alberto!

                 

                About the two systems:

                1) Intel Skull Canyon (nuc6i7kyk) with the latest bios (KY0037).

                2) The i3-6100 CPU is in a Gigabyte GA-Z170N-WIFI rev1.0 motherboard with the latest bios (F7).

                 

                OS: Window 10 Pro 64-bit (Build 14393) for both systems.

                 

                To narrow thing down, I will report my findings and issues with the Skull Canyon NUC.

                 

                Reverting back to driver version 4474 didn't resolve the glitch. Interestingly, the in-game benchmark with DX12 is now nearly all white. With the most recent driver that I had used initially, it was like rainbows all over the screen, but not overblown.

                 

                I attach the SSU and the report from the Intel® HD Graphics control panel, hope it helps!

                 

                dx11_bench.jpgdx12_bench.jpg

                • 5. Re: Hitman DX12 glitches
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Toorop:
                   
                  Thank you very much for that information and for providing all those details.
                   
                  At this point, since the BIOS update and the driver 4474 did not work, we will try to replicate the issue in our lab.
                   
                  For us to be able to do that, besides the information you gave us above, we need more details about the problem, so, please fill the following char with as much information as you can:
                                                                                                                                                                                                                                                                     

                  QuestionsAnswers (N/A if not applicable)
                  Provide a detailed description of the issue 
                  Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%):
                     Often (51-99%):
                     Sporadic (20-50%):
                     Very Sporadic (<20%):
                  Brand and Model of the system. 
                  Hybrid or switchable graphics system?
                     ie Does it have AMD or NV graphics too?
                   
                  Make and model of any Displays that are used to see the issue (see note2 below).
                     LFP 
                  = Local Flat Panel (Laptop panel)
                     EFP = External Flat Panel (Monitor you plug in)
                   
                  How much memory [RAM] in the system (see note2 below). 
                  Provide any other hardware needed to replicate the issue.
                     ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                   
                  Hardware Stepping (see note1 below). 
                  Operating System version (see note2 below). 
                  VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. 
                  Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 
                  SW or Apps version used to replicate the issue. 
                  Single display, clone, or extended (see note2 below). 
                  Display resolution & refresh rate setting of each display (see note2 below). 
                  AC or DC mode, i.e. is power cable plugged in or not? 
                  Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                     A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                    
                       
                  1.  
                  2.    
                  3.  
                  4.    
                  5.  
                  6.    
                  7.  
                  8.    
                  9.  
                  10.   
                     ...
                   
                   
                  Any questions, please let me know
                   
                  Alberto

                  • 6. Re: Hitman DX12 glitches
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Toorop:
                     
                    I just wanted to check if you saw the information we are requesting on the previous post?
                     
                    That information is really important for us to better assist you.
                     
                    Any questions, please let me know.
                     
                    Alberto
                     

                    • 7. Re: Hitman DX12 glitches
                      Toorop

                      Really sorry for the delay!

                      Questions

                      Answers (N/A if not applicable)
                      Provide a detailed description of the issueHITMAN (2016) produces strange glitches on the DX12 path.
                      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%)
                      Brand and Model of the system.Intel NUC6i7KYK (Skull Canyon)
                      Hybrid or switchable graphics system?
                        ie Does it have AMD or NV graphics too?
                      NO
                      Make and model of any Displays that are used to see the issue (see note2 below).
                        LFP
                      = Local Flat Panel (Laptop panel)
                        EFP = External Flat Panel (Monitor you plug in)
                      EFP
                      How much memory [RAM] in the system (see note2 below).16 GB
                      Provide any other hardware needed to replicate the issue.
                        ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                      HDMI cable
                      Hardware Stepping (see note1 below).
                      Operating System version (see note2 below).Microsoft Windows 10 Version 1607 (OS Build 14393.82)
                      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.1040.0
                      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).4474 & 4481
                      SW or Apps version used to replicate the issue.HITMAN 1.4.0
                      Single display, clone, or extended (see note2 below).single
                      Display resolution & refresh rate setting of each display (see note2 below).1920x1080 60p Hz
                      AC or DC mode, i.e. is power cable plugged in or not?-
                      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                        A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                      1. start the game, a box appears - go to options
                      2. at the first drop down (Graphics API) select D3D12
                      3. at the very bottom, click Start Benchmark with current Settings
                      4. the benchmarks starts
                      5. check out the problem as the benchmark runs

                       

                      I tried the most recent BIOS (KY0041), but it didn't resolve the issue.

                       

                      Game options:

                      hitman_dx12.png

                      Side by side: DX11 vs DX12

                      hitman.gif

                      HardwareIds

                      HardwareIds.png

                      Thanks!

                      • 8. Re: Hitman DX12 glitches
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Toorop:

                        No problem at all, thank you very much for providing that information, it will be very useful for us in order to continue with our investigation to try to find a possible resolution for this issue.

                        As soon as I get any updates, I will post all the details on this thread.

                         

                        In the mean time, did you try to use the inbox drivers?

                         

                        Those are the ones that get installed when you install Windows, or when you do Windows updates, please try to un-install the Intel drivers, and try the ones from Microsoft, and let us know the results.


                        Any questions, please let me know.

                         

                        Alberto

                        • 9. Re: Hitman DX12 glitches
                          Toorop

                          Hi,

                           

                          I uninstalled the Intel drivers, but the Windows update installs the Intel driver 4474. Is there a way to force those "inbox drivers"? Or a way to download them and install manually?

                           

                          BTW, I don't expect that MS inbox drivers will make those glitches disappear. Intel should collaborate closely with game devs to iron out these issues.

                          • 10. Re: Hitman DX12 glitches
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello Toorop:
                             
                            The reason for that to happen in this case is because the driver that Microsoft has is the 4474.
                             
                            I just received some updates from the investigation we are doing, and there is a driver that should fix this problem.
                             
                            Please install the following driver manually, it is version 4501:
                             
                            https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=80939
                             
                            Any questions, please let me know.
                             
                            Alberto
                             

                            • 11. Re: Hitman DX12 glitches
                              Toorop

                              Hi,

                               

                              the new driver does nothing, the glaring spots and colorful patterns are still present in the DX12 version.

                               

                              IntelHDGraphics_CP.png

                              • 12. Re: Hitman DX12 glitches
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello Toorop:
                                 
                                Since the problem remains after the installation of driver 4501, another possible solution will be to get into the Intel® graphics control panel, select “3D” and then choose “Performance” , please let me know the results of trying that option.
                                 
                                Any questions, please let me know.
                                 
                                Alberto
                                 

                                • 13. Re: Hitman DX12 glitches
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello Toorop:
                                   
                                  I just wanted to let you know that we are currently still working on this issue, the issue was replicated in our lab, so, at this point, we will continue with our research in order to try to find a possible fix.
                                   
                                  If we get a possible solution on this matter, I will post all the details on this thread.
                                   
                                  Any questions, please let me know.
                                   
                                  Alberto
                                   

                                  • 14. Re: Hitman DX12 glitches
                                    Toorop

                                    Hi,

                                     

                                    I am glad that you were able to replicate the issue in the lab!

                                     

                                    The “3D” ---> “Performance” option didn't have an effect on the glitches, no change.

                                     

                                    Can't wait to see the fix! Good luck with it!

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