1 2 3 Previous Next 33 Replies Latest reply on Mar 29, 2017 4:07 PM by Intel Corporation

    INTEL will you fix Fallout 4 corruption via driver update?

    ToxsickcitY

      As the topic headding says,

      Intel has been looking into this as we're meant to believe.

      A community discussion has been here since 5/5/2016 and I am still hopeful about the fix

       

      Fallout 4 has had graphical corruption since updated to v. 1.3 of the game.

       

      Can I please have an update on Intel's progress on solving the issues.

       

      Since I use my HP tablet, Core M 6Y54 with HD 515

      I don't really play but I mod on the tablet in my spare time at work and this is basically preventing from even bothering to try.

       

      Skyrim works fine and I mod often with creation kit and test Skyrim on the tablet. It performs quite well.

       

      As does Fallout 4. I get 20-25fps and am happy with performance. As I said I use this for molding as I have a monster crossfire rig for gaming.

       

      I like to mod while on the go!

       

      Screen Grabs included are game version 1.3 very heavily corrupted

       

      But with latest updates and driver.

      I am getting simple black lines and specific scenes missing objects such as toilet paper roll as an example or a shelf is missing with objects in free air!

        • 1. Re: INTEL will you fix Fallout 4 corruption via driver update?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello ToxsickcitY:
           
          In regard to your inquiry, there is no official information from Intel® stating that a new driver will be released, so, at his point there is no release date for it and it is not for sure that Intel® will develop a new driver, the case is still under investigation, but right now we will need to wait until Intel® provides further details about this situation.
           
          Let me apologize for that.
           
          Which Windows® version are you using?
           
          Did the game work fine before?
           
          One of the things that we can try is to un-install the current driver on the HP tablet, and install the latest graphics driver 4474 manually:
           
          Instructions to install the driver manually Windows® 8 and 10:
           
          http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html
           
          Instructions to install the driver manually Windows® 7:
           
          http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html
           
          Here is the link for the driver 4474:
           
          https://downloadcenter.intel.com/product/88357/Intel-Iris-Pro-Graphics-580-for-6th-Generation-Intel-Core-Processors
           
          Did you check with HP directly in order to find out, if they have a new graphics driver?
           
          Did you try a BIOS update on the HP Tablet?
           
          What is the model of the HP tablet?
           
          Any questions, please let me know.
           
          Alberto
           

          • 2. Re: INTEL will you fix Fallout 4 corruption via driver update?
            ToxsickcitY

            I use Windows 10x64

            System has 8gb ram,

             

            Hp spectre x2

             

            I tried all drivers and currently run the unsupported 4481.

             

            I have installed each updated driver to see if any change

            I don't know if it is game update or latest drivers that made game less corruption.

             

            I do have latest bios

             

            I might install older driver tonight to test if it worsens again

            I think drivers were better after the 4444 one.

             

            I will look and let you know.

            I really want this fully resolved as It's not just myself that's upset by this. Many users online complain

            • 3. Re: INTEL will you fix Fallout 4 corruption via driver update?
              ToxsickcitY

              Hi,

               

              SO further testing has proved that Intel drivers are improving as you see driver 4424 for windows 10x64 shows the corruption very badly..

               

              where 4474 and both 4481 are both the same in terms of corruption level..

              When Testing Fallout 4 I use low Settings Button and choose NEW GAME.. to ensure saved games don't change anything.

               

              I have included some screen shots of the game and you will see the differences being very severe

               

              The Screenshows show 4424 driver having alot of BLACK and cannot play

               

              The screenshots with missing road and missing shelf are 4481/4474

               

               

              so I am saying keep working on the driver, hopefully it will be fixed soon.

               

              P.S. This is without changing Fallout 4 INI's as the method to make intel work without corruption is to disable GORE and disable USECOMBINEDOBJECTS in fallout.ini files

               

              I dont want to use that setting as it damages saved games and will cause larger problems later being a bethesda game

               

              Please see keep us updated

              • 4. Re: INTEL will you fix Fallout 4 corruption via driver update?
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello ToxsickcitY:
                 
                Thank you very much for reporting this information.
                 
                Since the driver 4474 did not work properly, the next thing that we will do is to try to replicate the issue in our lab.
                 
                In order for us to be able to do that, we just need a few details:
                 
                Please fill as much information as you can on the following chart:
                                                                                                                                                                                                                                                                   

                QuestionsAnswers (N/A if not applicable)
                Provide a detailed description of the issue 
                Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%):
                   Often (51-99%):
                   Sporadic (20-50%):
                   Very Sporadic (<20%):
                Brand and Model of the system. 
                Hybrid or switchable graphics system?
                   ie Does it have AMD or NV graphics too?
                 
                Make and model of any Displays that are used to see the issue (see note2 below).
                   LFP 
                = Local Flat Panel (Laptop panel)
                   EFP = External Flat Panel (Monitor you plug in)
                 
                How much memory [RAM] in the system (see note2 below). 
                Provide any other hardware needed to replicate the issue.
                   ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                 
                Hardware Stepping (see note1 below). 
                Operating System version (see note2 below). 
                VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. 
                Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 
                SW or Apps version used to replicate the issue. 
                Single display, clone, or extended (see note2 below). 
                Display resolution & refresh rate setting of each display (see note2 below). 
                AC or DC mode, i.e. is power cable plugged in or not? 
                Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                   A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                  
                     
                1.  
                2.    
                3.  
                4.    
                5.  
                6.    
                7.  
                8.    
                9.  
                10.   
                   ...
                 
                 
                Right click anywhere on the desktop and look for the option: Intel® HD Graphics control panel, once you open that, choose "options and support", then select "information center", and then choose where it says "file" at the bottom, you will get a text file, please attach it to this thread, so we can verify it.
                 
                Also, please install the SSU tool (System Support Utility), so I can get that information.
                 
                You will be able to download it on the following link:
                 
                https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
                 
                Once you do that, the tool will allow you to save the information as a file, so, once you save it, please also attach it to this thread, in order for us to see it.
                 
                Any questions, please let me know.
                 
                Alberto
                 

                • 5. Re: INTEL will you fix Fallout 4 corruption via driver update?
                  ToxsickcitY

                  Please fill as much information as you can on the following chart:   DONE ...
                                                                                                                                                                                                                                                                    

                  QuestionsAnswers (N/A if not applicable)
                  Provide a detailed description of the issue

                  Driver 4424 When launch Fallout 4 at any resolution, the game suffers heavy graphical corruption (blacks half the screen with what looks like damaged textures).

                   

                  Driver 4474, when launching fallout 4 at any resolution also, suffers from graphical corruption in the means that some objects dont appear.

                   

                  The examples given

                  Please always start a new game as using saved games will cause difficulties seeing differences from driver to driver changes!

                   

                  Examples:

                  On the walls shelves are missing and things like picture frames/vase other objects suspended in thin air, bathroom missing toilet paper roll, where the toilet paper roll is suppsoe to be is a black dot sticking throu the walls

                   

                  looking outside the windows from living room the vaultec van is above the ground surface because the road is missing...

                   

                  Some areas outside have black lines spanning the screen which are pointing to a mesh somewhere

                  Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%): 100% every time I launch
                     Often (51-99%):
                     Sporadic (20-50%):
                     Very Sporadic (<20%):
                  Brand and Model of the system. HP SPECTRE X2 12-a001tu
                  Hybrid or switchable graphics system?
                     ie Does it have AMD or NV graphics too?
                  Only Intel HD 515
                  Make and model of any Displays that are used to see the issue (see note2 below).
                     LFP
                  = Local Flat Panel (Laptop panel)
                     EFP = External Flat Panel (Monitor you plug in)
                  LFP.
                  How much memory [RAM] in the system (see note2 below). 8GB DDR3
                  Provide any other hardware needed to replicate the issue.
                     ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

                  all happens on the laptop.

                  (This fallout 4 issue is widely discussed on the other community forum post where many players have the issue)

                  Graphics corruption in Fallout 4 since 1.3 patch

                  Hardware Stepping (see note1 below).
                  Operating System version (see note2 below). Windows 10 x 64
                  VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. saved the information page from intel driver
                  Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 4474
                  SW or Apps version used to replicate the issue. None
                  Single display, clone, or extended (see note2 below). Single
                  Display resolution & refresh rate setting of each display (see note2 below). 1920 1280 (game running test on 1280 x 720)
                  AC or DC mode, i.e. is power cable plugged in or not? ac and dc tested
                  Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                     A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                   
                  1. Run Fallout 4 (Steam Edition) via launcher fallout4launcher.exe in installed path
                  2. configure with 1280 x 720 and click LOW Quality
                  3. START A NEW GAME
                  4. Walk Around to spot any graphics corruption
                  5. Best to compare how the game should look with NV or AMD Card First if unaware how the game should look.
                     ...

                   

                   

                  I have attched dxdiag / intel graphics info page and ssu report.

                  I will also replicate the issues tonight on my desktop i7 4790 with only INTEL HD graphics.

                   

                  I will recommend users of the other forum post to do this here as well.

                  • 6. Re: INTEL will you fix Fallout 4 corruption via driver update?
                    ToxsickcitY

                    The Desktop i7 4790 wont play fallout 4 at all, even when try with enb helper. and other known fixes.

                    Sys spec  i7 4790, 32gb Corsair Vengeance, ASUS HERO 7 MAXIMUS

                     

                    game launches, click new game, starts loading then display driver reset error.

                    arhhh well. more intel woes!

                    • 7. Re: INTEL will you fix Fallout 4 corruption via driver update?
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello ToxsickcitY:
                       
                      Thank you very much for providing all those details, we really appreciate that.
                       
                      Now, we will try to replicate the issue using the closest configuration based on the system you have.
                       
                      As soon as I get any results, I will post all the details on this thread.
                       
                      Any questions, please let me know.
                       
                      Alberto
                       

                      • 8. Re: INTEL will you fix Fallout 4 corruption via driver update?
                        ToxsickcitY

                        Hi Alberto,

                         

                        I wanted to let you know, FALLOUT just updated again and now runs the 1.7.12.0 version .exe

                        For me the corruption worsened,

                         

                        I also wanted to let you know that in the fallout.ini if change the following settings (disable gore and combined objects)

                        bDisableAllGore=1

                        bUseCombinedObjects=0

                         

                        this will solve the corruption, but This has been tested you MUST START A NEW GAME.

                        the fact that you cannot load saved games(saves where the gore has been enabled) without corruption occuring is why I question using this feature.

                         

                        but this may be something for you to look at and see what aspect of gore / combined objects cause corruption to happen on intel graphics.

                         

                        I didn't learn of this, a user on the intel community found it on steam or something..

                        A great find by the way!

                        • 9. Re: INTEL will you fix Fallout 4 corruption via driver update?
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello ToxsickcitY:
                           
                          Thank you very much for providing all those details.
                           
                          At this point, we are still running some tests on the game, as soon as I get any results I will post them on this thread.
                           
                          Any questions, please let me know.

                          Alberto

                          • 10. Re: INTEL will you fix Fallout 4 corruption via driver update?
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello ToxsickcitY:
                             
                            I just wanted to let you know that I received the results in regards to the solution for this issue.
                             
                            According to that information, at this point Intel is actively working on this issue that started since patch 1.3
                             
                            The new updates and improvements should be made available with future driver updates.
                             
                            Any questions, please let me know.
                             
                            Alberto
                             

                            • 11. Re: INTEL will you fix Fallout 4 corruption via driver update?
                              ToxsickcitY

                              DRIVER 4501 works.

                               

                              thankyou for your hard work INTEL

                               

                              It has taken a while, but very glad this is resolved.

                              • 12. Re: INTEL will you fix Fallout 4 corruption via driver update?
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello ToxsickcitY:
                                 
                                Perfect, excellent, it is great to hear that the driver version 4501 is working properly and now there are no problems with the Tablet.
                                 
                                Thank you very much for letting us know those details, and thank you also for your patience on this matter.
                                 
                                Any other inquiry, do not hesitate in contact us again.
                                 
                                Alberto
                                 

                                • 13. Re: INTEL will you fix Fallout 4 corruption via driver update?
                                  ToxsickcitY

                                  HI Alberto,

                                   

                                  Thanks again for all your help,

                                   

                                  I have seen some lite corruption with faces and think this is something possibly intel related.

                                   

                                  as both my AMD and Nvidia Rigs both dont do this.

                                  As seen in my screen shot, the faces are colourful blocky weirdness..

                                   

                                  If it's possible to see if Intel can replicate this,

                                  just a matter of fast-moving from location to location and see if any characters faces in the area look like this

                                  • 14. Re: INTEL will you fix Fallout 4 corruption via driver update?
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Hello ToxsickcitY:

                                    I just wanted to let you know that we are currently working on this issue and this case is still under investigation.

                                    We are trying to find possible solutions for this situation, please try the following driver, it is 4279 and let us know the results:

                                    https://downloadcenter.intel.com/download/25274/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88354

                                    Any questions, please let me know.

                                    Alberto

                                    1 of 1 people found this helpful
                                    1 2 3 Previous Next