Thank you for bringing this to our attention. As this is an onboard NIC, have you tried
installing the driver provided by your board vendor. The reason we refer you to contact them is they might have driver customized by the board vendor which is more suitable for the onboard NIC. You may refer to URL below for support on onboard NIC
As this happened on you Steam application, have you also try check with them if there is certain requirement for the network connection?
Hi, yes I originally started out with the latest available drivers as provided by the manufacturer (ASUS), and updated to the Intel generic drivers as part of troubleshooting. I'll be opening a ticket with Valve as well.
Thanks, but the issue still persists. I'm not sure that a resolution really exists at this point, so I will continue to use a USB 3.0 adapter. It may even just be isolated to my motherboard, but I have no way to prove that without getting a second board and NIC to test with.
If anyone has this NIC: download Steam and try to launch the installer and see what happens, then post here pretty please
As you can imagine, telling a software vendor like Valve that their application is causing my hardware NIC to crash went over like a lead balloon - because this is so clearly a hardware issue, there's really nothing for them to do. I have to agree with them too - it's not Valve's fault this Intel NIC can't handle the traffic (pretty sure it's just HTTP/HTTPS) that otherwise works on every other onboard, USB or PCIE NIC that I've tested; this is clearly a fault in Intel's code/hardware and nothing else.
I find it frustrating that Intel is not taking a more active troubleshooting approach here - I have done most of the troubleshooting that would be required for someone else to test this scenario in a lab; considering Steam is free software there's no reason someone at Intel can't take a few minutes to simply try and re-create the reported issue. I guess "end users" don't count.
I believe I have a solution to your problem. The symptoms you experienced are a subset of the ones I experienced.
- I solved it by allocating the maximum number of Receive and Transmit Buffers, which happens to be 2048 for both settings.
- I have not investigated what the lowest usable value for each setting is in my case, but I suspect it is not necessary to use the maximum.
- My hypothesis is that:
- the default value of 256 Receive Buffers is too low
- OR the default value of 512 Transmit Buffers is too low
- OR both default values are too low.
- The above circumstances result in a buffer overflow of some sort, which causes the dropped connection at the local interface.
For completeness, I have described my setup below:
My NIC is an onboard dual interface card on the ASRock Z170 Extreme7+ motherboard, which consists of one Intel I211, and one Intel I219-V. I am using the "Intel_LAN(v21.1_v1)" drivers from the ASRock website, running fully updated Windows 7 SP1 Ultimate x64.
The NIC interfaces are connected via fully tested and rated cat5e to a Ubiquiti US-24-250W Managed Switch, which is connected to a Ubiquiti USG‑PRO‑4 Gateway/Router.
Whenever the link speed is set higher than 10Mbps Full Duplex on either of the interfaces, I have experienced the following:
- Any steam download successfully receives a burst of 4.9 MB, upon which all connections are dropped on that interface, and no new connections can be made.
- If I throttle the steam download to 64 kB/s, the download can continue for a few minutes before experiencing the dropped connection. I did not check if the same 4.9 MB threshold was reached before the drop, but I suspect that is the case.
- My suspicion about the 4.9 MB threshold above stems from my inspection of netmon 3.4 logs during the event, in which it appears the Steam download server sends 2-4 DATA packets before an ACK packet is sent by the Steam client. The dropped connection always happens immediately following a stream of 10+ contiguous DATA packets from the Steam download server with no intervening ACKs from the Steam client. The Steam client then begins sending requests for retransmission of the previous packets from the Steam download server, followed by a cease of all network activity.
- Something in the above behavior is causing our NIC to freak out and stop functioning. I do not understand the fundamentals well enough to know why increasing Rx/Tx Buffers would solve the problem, when it seems like even the default buffer sizes would be sufficient for the amount of data being exchanged.
- I experience the same dropped connection symptoms when attempting unthrottled SFTP transfers over the NIC.
- After the connection is dropped, it takes Windows a minute or two to realize that there is no internet connection, and the only way to restore the connection is to disable and re-enable the NIC, reboot the computer, or tell the switch to reset the ports connected to the NIC. The connection has not independently restored after a wait of 10 minutes.
I have tested and verified the above behavior with both interfaces individually connected to the switch, simultaneously connected to the switch, and teamed using 802.3ad LACP Dynamic Link Aggregation.
- None of the switch, gateway/router, or remote link partners experience any connection issues during the given scenarios.
- I have provisioned both physical and virtual machines with the same software environment as my machine, and they do not experience these symptoms, and they do not use the same model of NIC.
- In combination with brodie7838's testing, particularly that of a USB3.0 Ethernet adapter, I think it is reasonable to conclude that the Intel NIC is the most likely culprit here.
I tested the buffer values you listed, and so far so good - I was able to download an entire Steam game at my ISP max, and the link remained up and stable. I'll keep an eye on it and update if I experience any issues.
I'm running Driver 126.96.36.199,PROSet v188.8.131.52