9 Replies Latest reply on Aug 26, 2016 8:43 AM by Intel Corporation

    NUC6i5SYH will not show BIOS display


      Unit was working fine for 2-3 months with no issues.  I performed an update using the Intel update utility.  Since then, the unit will not display anything once it is restarted.  No BIOS screen, no windows screen, however, a signal is dedicated as the monitor turns on.  The blue power light remains solid.  I have performed the CMOS battery procedure and BIOS recovery procedure.  The unit still fails to reboot with a display. 


      I have tried to contact customer service via a web ticket, live chat and telephone.  All of these solutions show as unavailable, the phone line simply disconnects.  Please help me find a solution or replace or repair the unit.