11 Replies Latest reply on Sep 16, 2016 3:10 PM by Intel Corporation

    Xeon 1275v5 HD P530 whea_uncorrectable_error

    nema5

      Hello,

      I just build new PC and everytime I enable P530 graphic card I receive BSOD with code whea_uncorrectable_error. I try to do basic debug and I'm 100% it is caused by enabling the graphic card. System is freshly build and installed.

      I can now exist with the MB video card, but it's very limitating. I could just buy Xeon 1270v5 without that graphics... Everything on that computer is under warranty so please let me know, if that's some HW issue.. Thanks in advance.

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      I just build new PC and everytime I enable P530 graphic card I receive BSOD with code whea_uncorrectable_error. I try to do basic debug and I'm 100% it is caused by enabling the graphic card. System i freshly build and installed.

      The system boots up without any problem, but after about one minute, it's stuck. BSOD is received about once in 10 tries, but the system is completly stuck every time I enable the graphic card.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Motherboard: Supermicro x11ssh-f

      CPU: Xeon 1275v5

      RAM: Crucial 32GB KIT DDR4 2133MHz CL15 ECC Unbuffered

      HDD: 2x Intel SSD 730 240GB (in SATA RAID 1 - working without any problem)

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      One simple graphic is integrated on MB (ASPEED Graphics Family (WDDM)), second is on CPU - HD P530. Currently using the MB one, CPU is causing the problem

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      AOC I2470Pw (EFP)

      Windows RDP

      How much memory [RAM] in the system (see note2 below).

      32GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

       

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      ASPEED: 9.0.10.102

      P530: 20.19.15.4474

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

       

      Display resolution & refresh rate setting of each display (see note2 below).

       

      AC or DC mode, i.e. is power cable plugged in or not?

       

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Enable the P530 graphic card.
      2. Wait 30 - 120 seconds.
      3. That's it, it just dies.

      ...

       

       

      WinDBG of *.dmp file from BSOD:

       

       

      Microsoft (R) Windows Debugger Version 10.0.14321.1024 AMD64

      Copyright (c) Microsoft Corporation. All rights reserved.

       

       

       

       

      Loading Dump File [C:\Windows\MEMORY.DMP]

      Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

       

       

      Symbol search path is: srv*

      Executable search path is:

      Windows 10 Kernel Version 10586 MP (8 procs) Free x64

      Product: WinNt, suite: TerminalServer SingleUserTS

      Built by: 10586.494.amd64fre.th2_release_sec.160630-1736

      Machine Name:

      Kernel base = 0xfffff802`b2279000 PsLoadedModuleList = 0xfffff802`b2556cf0

      Debug session time: Fri Aug  5 08:34:48.108 2016 (UTC + 2:00)

      System Uptime: 0 days 0:13:13.307

      Loading Kernel Symbols

      .........................................................Page 2ae98a not present in the dump file. Type ".hh dbgerr004" for details

      ......

      ................................................................

      .......................

      Loading User Symbols

       

       

      Loading unloaded module list

      ............

      *******************************************************************************

      *                                                                             *

      *                        Bugcheck Analysis                                    *

      *                                                                             *

      *******************************************************************************

       

       

      Use !analyze -v to get detailed debugging information.

       

       

      BugCheck 124, {0, ffffe001bdaf0028, ba000000, 11000402}

       

       

      Page 2ae98a not present in the dump file. Type ".hh dbgerr004" for details

      Page 2ae98a not present in the dump file. Type ".hh dbgerr004" for details

      Page 317f5b not present in the dump file. Type ".hh dbgerr004" for details

      Page 317f5b not present in the dump file. Type ".hh dbgerr004" for details

      *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

      Page 22688b not present in the dump file. Type ".hh dbgerr004" for details

      Page 1100 not present in the dump file. Type ".hh dbgerr004" for details

      Page 1100 not present in the dump file. Type ".hh dbgerr004" for details

      Page 1100 not present in the dump file. Type ".hh dbgerr004" for details

      Probably caused by : GenuineIntel

       

       

      Followup:     MachineOwner

      ---------

       

       

      2: kd> !analyze -v

      *******************************************************************************

      *                                                                             *

      *                        Bugcheck Analysis                                    *

      *                                                                             *

      *******************************************************************************

       

       

      WHEA_UNCORRECTABLE_ERROR (124)

      A fatal hardware error has occurred. Parameter 1 identifies the type of error

      source that reported the error. Parameter 2 holds the address of the

      WHEA_ERROR_RECORD structure that describes the error conditon.

      Arguments:

      Arg1: 0000000000000000, Machine Check Exception

      Arg2: ffffe001bdaf0028, Address of the WHEA_ERROR_RECORD structure.

      Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.

      Arg4: 0000000011000402, Low order 32-bits of the MCi_STATUS value.

       

       

      Debugging Details:

      ------------------

       

       

      Page 1100 not present in the dump file. Type ".hh dbgerr004" for details

      Page 1100 not present in the dump file. Type ".hh dbgerr004" for details

      Page 1100 not present in the dump file. Type ".hh dbgerr004" for details

       

       

      DUMP_CLASS: 1

       

       

      DUMP_QUALIFIER: 401

       

       

      BUILD_VERSION_STRING:  10586.494.amd64fre.th2_release_sec.160630-1736

       

       

      SYSTEM_MANUFACTURER:  Supermicro

       

       

      SYSTEM_PRODUCT_NAME:  Super Server

       

       

      SYSTEM_SKU:  To be filled by O.E.M.

       

       

      SYSTEM_VERSION:  0123456789

       

       

      BIOS_VENDOR:  American Megatrends Inc.

       

       

      BIOS_VERSION:  1.0b

       

       

      BIOS_DATE:  05/05/2016

       

       

      BASEBOARD_MANUFACTURER:  Supermicro

       

       

      BASEBOARD_PRODUCT:  X11SSH-F

       

       

      BASEBOARD_VERSION:  1.01

       

       

      DUMP_TYPE:  1

       

       

      BUGCHECK_P1: 0

       

       

      BUGCHECK_P2: ffffe001bdaf0028

       

       

      BUGCHECK_P3: ba000000

       

       

      BUGCHECK_P4: 11000402

       

       

      BUGCHECK_STR:  0x124_GenuineIntel

       

       

      CPU_COUNT: 8

       

       

      CPU_MHZ: e10

       

       

      CPU_VENDOR:  GenuineIntel

       

       

      CPU_FAMILY: 6

       

       

      CPU_MODEL: 5e

       

       

      CPU_STEPPING: 3

       

       

      CPU_MICROCODE: 6,5e,3,0 (F,M,S,R)  SIG: 8A'00000000 (cache) 8A'00000000 (init)

       

       

      DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

       

       

      PROCESS_NAME:  System

       

       

      CURRENT_IRQL:  f

       

       

      ANALYSIS_SESSION_HOST:  DESKTOP-LG9FQ2E

       

       

      ANALYSIS_SESSION_TIME:  08-05-2016 16:05:02.0643

       

       

      ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

       

       

      STACK_TEXT: 

      ffffd000`8a3846f8 fffff802`b223bf1f : 00000000`00000124 00000000`00000000 ffffe001`bdaf0028 00000000`ba000000 : nt!KeBugCheckEx

      ffffd000`8a384700 fffff802`b24898bc : ffffe001`bdaf0028 ffffe001`bbcd0240 ffffe001`bbcd0240 ffffe001`bbcd0240 : hal!HalBugCheckSystem+0xcf

      ffffd000`8a384740 fffff802`b223c40c : 00000000`00000728 00000000`00000002 ffffd000`8a384b30 00000000`00000000 : nt!WheaReportHwError+0x258

      ffffd000`8a3847a0 fffff802`b223c764 : ffffe001`00000010 ffffe001`bbcd0240 ffffd000`8a384948 ffffe001`bbcd0240 : hal!HalpMcaReportError+0x50

      ffffd000`8a3848f0 fffff802`b223c64e : ffffe001`bbccfc50 00000000`00000001 00000000`00000002 00000000`00000000 : hal!HalpMceHandlerCore+0xe8

      ffffd000`8a384940 fffff802`b223c88e : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda

      ffffd000`8a384980 fffff802`b223ca10 : ffffe001`bbccfc50 ffffd000`8a384bb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce

      ffffd000`8a3849b0 fffff802`b23c547b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40

      ffffd000`8a3849e0 fffff802`b23c5231 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b

      ffffd000`8a384b20 fffff801`a4590377 : ffffe001`bd276000 fffff801`a458fed9 00000000`00070084 fffff801`0000003c : nt!KiMcheckAbort+0x171

      ffffd000`8a3e7170 fffff801`a458fed9 : 00000000`00070084 fffff801`0000003c fffff801`a4818890 fffff801`00000030 : igdkmd64+0x110377

      ffffd000`8a3e7180 fffff801`a458efc1 : ffffd000`8a3e7390 ffffd000`8a3e7380 00000000`00000000 fffff801`a44eebec : igdkmd64+0x10fed9

      ffffd000`8a3e71e0 fffff801`a45041fc : ffffd000`00000000 ffffe001`bd130b20 00000000`00000000 ffffe001`bd130910 : igdkmd64+0x10efc1

      ffffd000`8a3e7240 fffff801`a4737d3a : 00000000`00000004 00000000`00000003 00000000`00000000 fffff801`a46669f0 : igdkmd64+0x841fc

      ffffd000`8a3e7270 fffff801`a476ab85 : ffffe001`bd130860 ffffd000`8a3e7400 ffffe001`bd276000 fffff801`a46d00db : igdkmd64+0x2b7d3a

      ffffd000`8a3e72a0 fffff801`a46dfc8c : 00000000`00000000 ffffe001`bc75d4d0 ffffd000`8a3e73d0 ffffd000`8a3e7400 : igdkmd64+0x2eab85

      ffffd000`8a3e7320 fffff801`a465f177 : ffffe001`bd175010 fffff801`a465c634 00000002`00030020 00000000`00000002 : igdkmd64+0x25fc8c

      ffffd000`8a3e7370 fffff801`a44b6748 : ffffd000`8a3e74f0 fffff801`a46650dd fffff801`a4a4d048 00000000`00000001 : igdkmd64+0x1df177

      ffffd000`8a3e73a0 fffff801`a44b6813 : ffffe001`bce4db80 ffffe001`bd276000 ffffe001`bc75d4d0 00000000`00000006 : igdkmd64+0x36748

      ffffd000`8a3e7410 fffff801`a44cbc41 : ffffe001`bd276000 00000000`00000000 ffffd000`8a3e74f0 ffffe001`bd1f18b0 : igdkmd64+0x36813

      ffffd000`8a3e7440 fffff801`a44cc891 : ffffe001`00000001 00000000`00000006 ffffe001`bd276000 00000000`00000000 : igdkmd64+0x4bc41

      ffffd000`8a3e7490 fffff801`a44caf64 : 00000000`bc409b00 fffff801`a48185b0 00000000`00000000 ffffe001`ffffffff : igdkmd64+0x4c891

      ffffd000`8a3e7700 fffff801`a2ee9009 : 00000000`00000004 00000000`00000004 0000000b`74727000 00000000`00000000 : igdkmd64+0x4af64

      ffffd000`8a3e77c0 fffff801`a2ee8743 : 00000000`00000000 ffffe001`bcf18010 00000000`00000002 ffffd000`8ed32180 : dxgkrnl!DpiDxgkDdiSetPowerState+0x51

      ffffd000`8a3e7820 fffff801`a2ee9341 : 00000000`00000002 00000000`00000004 00000000`00000004 00000000`00000000 : dxgkrnl!DpiFdoSetAdapterPowerState+0x103

      ffffd000`8a3e78c0 fffff801`a2eeb04b : ffffe001`bcf18001 ffffe001`bc409190 ffffe001`bcf18010 fffff802`b238a196 : dxgkrnl!DpiFdoHandleDevicePower+0x1e1

      ffffd000`8a3e7950 fffff802`b2389c7a : ffffe001`bbc20700 ffffe001`bbc20700 ffffe001`bbc20700 fffff802`b2552100 : dxgkrnl!DpiDispatchPower+0x8b

      ffffd000`8a3e7a70 fffff802`b22bfa45 : 00000000`00f0ffff fffff802`b2389a84 00000000`00000000 00000000`000000a2 : nt!PopIrpWorker+0x1f6

      ffffd000`8a3e7b10 fffff802`b23c0ae6 : ffffd000`8a600180 ffffe001`bbc20700 fffff802`b22bfa04 0f000000`00000000 : nt!PspSystemThreadStartup+0x41

      ffffd000`8a3e7b60 00000000`00000000 : ffffd000`8a3e8000 ffffd000`8a3e1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

       

       

       

       

      STACK_COMMAND:  kb

       

       

      THREAD_SHA1_HASH_MOD_FUNC:  a54b47bd9c67b8562cdc5633275741eb4bacfb04

       

       

      THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  a5fae98079e18ec7762af0a3d8b0d6701f273775

       

       

      THREAD_SHA1_HASH_MOD:  4fc5cbb5d65ca56554b31e26d57a455ca3ca225e

       

       

      FOLLOWUP_NAME:  MachineOwner

       

       

      MODULE_NAME: GenuineIntel

       

       

      IMAGE_NAME:  GenuineIntel

       

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  0

       

       

      FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE

       

       

      BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE

       

       

      PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel_PROCESSOR_MAE

       

       

      TARGET_TIME:  2016-08-05T06:34:48.000Z

       

       

      OSBUILD:  10586

       

       

      OSSERVICEPACK:  0

       

       

      SERVICEPACK_NUMBER: 0

       

       

      OS_REVISION: 0

       

       

      SUITE_MASK:  272

       

       

      PRODUCT_TYPE:  1

       

       

      OSPLATFORM_TYPE:  x64

       

       

      OSNAME:  Windows 10

       

       

      OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

       

       

      OS_LOCALE: 

       

       

      USER_LCID:  0

       

       

      OSBUILD_TIMESTAMP:  2016-07-01 05:26:45

       

       

      BUILDDATESTAMP_STR:  160630-1736

       

       

      BUILDLAB_STR:  th2_release_sec

       

       

      BUILDOSVER_STR:  10.0.10586.494.amd64fre.th2_release_sec.160630-1736

       

       

      ANALYSIS_SESSION_ELAPSED_TIME: 6374

       

       

      ANALYSIS_SOURCE:  KM

       

       

      FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae

       

       

      FAILURE_ID_HASH:  {7c95de0c-286c-8226-45c2-422b4de101d6}

       

       

      Followup:     MachineOwner

      ---------

       

       

      2: kd> !errrec ffffe001bdaf0028

      ===============================================================================

      Common Platform Error Record @ ffffe001bdaf0028

      -------------------------------------------------------------------------------

      Record Id     : 01d1eed0cd5af1e6

      Severity      : Fatal (1)

      Length        : 928

      Creator       : Microsoft

      Notify Type   : Machine Check Exception

      Timestamp     : 8/5/2016 6:34:48 (UTC)

      Flags         : 0x00000000

       

       

      ===============================================================================

      Section 0     : Processor Generic

      -------------------------------------------------------------------------------

      Descriptor    @ ffffe001bdaf00a8

      Section       @ ffffe001bdaf0180

      Offset        : 344

      Length        : 192

      Flags         : 0x00000001 Primary

      Severity      : Fatal

       

       

      Proc. Type    : x86/x64

      Instr. Set    : x64

      Error Type    : Micro-Architectural Error

      Flags         : 0x00

      CPU Version   : 0x00000000000506e3

      Processor ID  : 0x0000000000000002

       

       

      ===============================================================================

      Section 1     : x86/x64 Processor Specific

      -------------------------------------------------------------------------------

      Descriptor    @ ffffe001bdaf00f0

      Section       @ ffffe001bdaf0240

      Offset        : 536

      Length        : 128

      Flags         : 0x00000000

      Severity      : Fatal

       

       

      Local APIC Id : 0x0000000000000002

      CPU Id        : e3 06 05 00 00 08 10 02 - ff fb fa 7f ff fb eb bf

                      00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

                      00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

       

       

      Proc. Info 0  @ ffffe001bdaf0240

       

       

      ===============================================================================

      Section 2     : x86/x64 MCA

      -------------------------------------------------------------------------------

      Descriptor    @ ffffe001bdaf0138

      Section       @ ffffe001bdaf02c0

      Offset        : 664

      Length        : 264

      Flags         : 0x00000000

      Severity      : Fatal

       

       

      Error         : Internal unclassified (Proc 2 Bank 4)

        Status      : 0xba00000011000402