11 Replies Latest reply on Sep 20, 2016 5:59 PM by Intel Corporation

    D54250WYK freezes on windows 10 when unattended

    Nucnice

      Hello,

      I have the above nuc.  It was recently upgraded from win 7 pro to win 10 pro.  After the upgrade, there seems to be a couple of problem.  I'll discuss just one for now.  The problem is that windows freezes if you don't touch mouse or keyboard for 10 minutes or so.  To clarify, after powering up and you're on windows, if you don't touch the mouse or keyboard for lets say 10 minutes or more, something happens to the nuc where nothing loads.  The mouse works.  You can move it around.  However, when you try to click on any icon, windows start button or anything at all, you'll get the spinning mouse wheel indicating it's loading up something but it just keeps spinning.  I have the latest bios which is WYLPT10H.86A.0042.2016.0704.1441.  I also have the latest graphic driver which is 20.19.15.4463.  The only way I can stop the loading wheel from spinning is to hard boot the nuc and restart it that way.  Otherwise, it'll just keep spinning.

       

      Does anyone have any idea what's going on here and how it can be fixed?

       

      Thanks!