8 Replies Latest reply on Aug 25, 2016 3:33 PM by Intel Corporation

    Graphics Driver Error in Intel HD Graphics 4400 - Also Can't Update

    RicardoL

      I have an Asus UX303LN with a Intel® Core™ i7-4510U Processor with Intel HD Graphics 4400. Windows 10 64 bits.

       

      I’ve been having this error with my Graphics Driver.

      2016-08-02_2108.png

      I uninstall the driver. I scan for hardware changes.

      Version 10.18.15.4256 from 17/07/2015.

      I try to update it through Windows, I can’t. I’m up to date.

      2016-08-02_1129.png

      I use the Intel Driver Update Utility 2.6:

      2016-08-02_1125.png

       

      Intel® Iris™, Iris™ Pro, and HD Graphics Production Driver for Windows® 10 64-bit

      15.40.4.64.4256 (Not the latest version)

      Date: 5/8/2015

      Link: https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit

       

      Intel® Graphics Driver for Windows® 10 [15.33]

      15.33.38.64.4252 (Not the latest version)

      Date: 29/7/2015

      Link: https://downloadcenter.intel.com/download/25188/Intel-Graphics-Driver-for-Windows-10-15-33-

       

      Neither is the latest version. And my processor (i7-4510U) is not in the valid products list from the official page of the driver.

       

      I try to install it anyway. This happens:

       

      2016-08-02_1131.png2016-08-02_1132.png

       

      So I try to get the latest version.

       

      Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

      Version: 15.40.25.4463 (Latest)

      Date: 6/17/2016

      Link: https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=80939

       

      And my processor is in the valid products list! Seems perfect, right?

       

      2016-08-02_1131.png

       

      To recap:

      Windows tells me everything’s fine.

      The Intel Driver Update Utility gives me two older drivers that don’t install.

      The latest driver from the Intel website also refuses to install.

       

      Meanwhile, this happened again:

       

      2016-08-02_2108.png

       

      I just want to update my driver and stop getting errors. It shouldn't be this hard. Hope you can help.