14 Replies Latest reply on Sep 26, 2016 10:38 AM by Intel Corporation

    HEVC2 files causes access violation crash on Windows 10 >=1607 on x5-z8300

    klumsch

      Problem: Since Windows 10 AU, the new hevc mediafoundation engine causes hevc2 profile files to cause black screen or on GPUs with hevc hw decoder like a x5-z8300 a crash.

       

      Intel HD driver used: 20.19.15.4474

       

      Header 1Header 2

      Beschreibung

      Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe\Video.UI.exe

       

      Problemsignatur

      Problemereignisame: MoAppCrash

      Vollständiger Paketname: Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe

      Anwendungsname: praid:Microsoft.ZuneVideo

      Anwendungsversion: 3.6.2251.0

      Anwendungszeitstempel: 57895788

      Fehlermodulname: hevcdecoder.dll

      Fehlermodulversion: 10.0.14393.0

      Fehlermodulzeitstempel: 57899ad3

      Ausnahmecode: c0000005

      Ausnahmeoffset: 000000000002c780

      Betriebsystemversion: 10.0.14393.2.0.0.768.101

      Gebietsschema-ID: 1031

      Zusatzinformation 1: 6b31

      Zusatzinformation 2: 6b315d97490fa555e407061c29e0b05f

      Zusatzinformation 3: 8440

      Zusatzinformation 4: 8440490a7cd1e19a2ae32e0aadf21c63

      description

      Path of misapplication: C: \ Program Files \ Windows Apps \ Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe \ Video.UI.exe

       

       

      problem signature

      Problemereignisame: MoAppCrash

      Full Package name: Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe

      Application Name: praid: Microsoft.ZuneVideo

      Application Version: 3.6.2251.0

      Application Timestamp: 57895788

      Fault Module Name: hevcdecoder.dll

      Fault Module Version: 10.0.14393.0

      Error module timestamp: 57899ad3

      Exception code: c0000005

      Except offset: 000000000002c780

      OS Version: 10.0.14393.2.0.0.768.101

      Locale ID: 1031

      Additional Information 1: 6b31

      Additional Information 2: 6b315d97490fa555e407061c29e0b05f

      Additional Information 3: 8440

      Additional Information 4: 8440490a7cd1e19a2ae32e0aadf21c63

       

      General

      Unique ID                   : ...

      Complete name               : C:\Users\mkdr\Downloads\test.mkv

      Format                      : Matroska

      Format version              : Version 4 / Version 2

      File size                   : 105 MiB

      Duration                    : 24 min

      Overall bit rate            : 599 kb/s

      Encoded date                : UTC 2016-07-09 12:41:06

      Writing application         : mkvmerge v9.2.0 ('Photograph') 64bit

      Writing library             : libebml v1.3.3 + libmatroska v1.4.4

      Attachments                 : OpenSans-Semibold.ttf

       

      Video

      ID                          : 1

      Format                      : HEVC

      Format/Info                 : High Efficiency Video Coding

      Format profile              : @L3.1@Main

      Codec ID                    : V_MPEGH/ISO/HEVC

      Duration                    : 24 min

      Bit rate                    : 429 kb/s

      Width                       : 1 280 pixels

      Height                      : 720 pixels

      Display aspect ratio        : 16:9

      Frame rate mode             : Constant

      Frame rate                  : 23.976 (24000/1001) FPS

      Original frame rate         : 23.976 (23976/1000) FPS

      Color space                 : YUV

      Chroma subsampling          : 4:2:0

      Bit depth                   : 12 bits

      Bits/(Pixel*Frame)          : 0.019

      Stream size                 : 75.0 MiB (72%)

      Writing library             : x265 1.9+227-836a870ba76b46d4:[Windows][MSVC 1800][64 bit] 12bit: KG7x [x265.ru]

      Encoding settings           : wpp / ctu=64 / min-cu-size=8 / max-tu-size=32 / tu-intra-depth=1 / tu-inter-depth=1 / me=1 / subme=2 / merange=57 / no-rect / no-amp / max-merge=2 / temporal-mvp / no-early-skip / rskip / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / no-fast-intra / no-open-gop / no-temporal-layers / interlace=0 / keyint=250 / min-keyint=23 / scenecut=40 / rc-lookahead=20 / lookahead-slices=4 / bframes=4 / bframe-bias=0 / b-adapt=2 / ref=3 / limit-refs=3 / no-limit-modes / weightp / no-weightb / aq-mode=0 / qg-size=64 / aq-strength=1.00 / cbqpoffs=0 / crqpoffs=0 / rd=3 / psy-rd=2.00 / rdoq-level=0 / psy-rdoq=0.00 / no-rd-refine / signhide / deblock=0:0 / sao / no-sao-non-deblock / b-pyramid / no-cutree / no-intra-refresh / rc=crf / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=51 / qpstep=4 / ipratio=1.40 / pbratio=1.30

      Default                     : Yes

      Forced                      : No

       

       

      Audio

      ID                          : 2

      Format                      : AAC

      Format/Info                 : Advanced Audio Codec

      Format profile              : HE-AAC / LC

      Codec ID                    : A_AAC

      Duration                    : 24 min

      Bit rate                    : 167 kb/s

      Channel(s)                  : 2 channels

      Channel positions           : Front: L R

      Sampling rate               : 44.1 kHz / 22.05 kHz

      Frame rate                  : 21.533 FPS (1024 spf)

      Compression mode            : Lossy

      Stream size                 : 29.2 MiB (28%)

      Language                    : new

      Default                     : Yes

      Forced                      : No

       

       

      Text

      ID                          : 3

      Format                      : ***

      Codec ID                    : S_TEXT/***

      Codec ID/Info               : Advanced Sub Station Alpha

      Duration                    : 22 min

      Bit rate                    : 99 b/s

      Count of elements           : 302

      Compression mode            : Lossless

      Stream size                 : 16.6 KiB (0%)

      Language                    : English

      Default                     : Yes

      Forced                      : No