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Problem: Since Windows 10 AU, the new hevc mediafoundation engine causes hevc2 profile files to cause black screen or on GPUs with hevc hw decoder like a x5-z8300 a crash.
Intel HD driver used: 20.19.15.4474
Header 1Header 2Beschreibung
Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe\Video.UI.exe
Problemsignatur
Problemereignisame: MoAppCrash
Vollständiger Paketname: Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe
Anwendungsname: praid:Microsoft.ZuneVideo
Anwendungsversion: 3.6.2251.0
Anwendungszeitstempel: 57895788
Fehlermodulname: hevcdecoder.dll
Fehlermodulversion: 10.0.14393.0
Fehlermodulzeitstempel: 57899ad3
Ausnahmecode: c0000005
Ausnahmeoffset: 000000000002c780
Betriebsystemversion: 10.0.14393.2.0.0.768.101
Gebietsschema-ID: 1031
Zusatzinformation 1: 6b31
Zusatzinformation 2: 6b315d97490fa555e407061c29e0b05f
Zusatzinformation 3: 8440
Zusatzinformation 4: 8440490a7cd1e19a2ae32e0aadf21c63
description
Path of misapplication: C: \ Program Files \ Windows Apps \ Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe \ Video.UI.exe
problem signature
Problemereignisame: MoAppCrash
Full Package name: Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe
Application Name: praid: Microsoft.ZuneVideo
Application Version: 3.6.2251.0
Application Timestamp: 57895788
Fault Module Name: hevcdecoder.dll
Fault Module Version: 10.0.14393.0
Error module timestamp: 57899ad3
Exception code: c0000005
Except offset: 000000000002c780
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1031
Additional Information 1: 6b31
Additional Information 2: 6b315d97490fa555e407061c29e0b05f
Additional Information 3: 8440
Additional Information 4: 8440490a7cd1e19a2ae32e0aadf21c63
General
Unique ID : ...
Complete name : C:\Users\mkdr\Downloads\test.mkv
Format : Matroska
Format version : Version 4 / Version 2
File size : 105 MiB
Duration : 24 min
Overall bit rate : 599 kb/s
Encoded date : UTC 2016-07-09 12:41:06
Writing application : mkvmerge v9.2.0 ('Photograph') 64bit
Writing library : libebml v1.3.3 + libmatroska v1.4.4
Attachments : OpenSans-Semibold.ttf
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : @L3.1@Main
Codec ID : V_MPEGH/ISO/HEVC
Duration : 24 min
Bit rate : 429 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Original frame rate : 23.976 (23976/1000) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 12 bits
Bits/(Pixel*Frame) : 0.019
Stream size : 75.0 MiB (72%)
Writing library : x265 1.9+227-836a870ba76b46d4:[Windows][MSVC 1800][64 bit] 12bit: KG7x [x265.ru]
Encoding settings : wpp / ctu=64 / min-cu-size=8 / max-tu-size=32 / tu-intra-depth=1 / tu-inter-depth=1 / me=1 / subme=2 / merange=57 / no-rect / no-amp / max-merge=2 / temporal-mvp / no-early-skip / rskip / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / no-fast-intra / no-open-gop / no-temporal-layers / interlace=0 / keyint=250 / min-keyint=23 / scenecut=40 / rc-lookahead=20 / lookahead-slices=4 / bframes=4 / bframe-bias=0 / b-adapt=2 / ref=3 / limit-refs=3 / no-limit-modes / weightp / no-weightb / aq-mode=0 / qg-size=64 / aq-strength=1.00 / cbqpoffs=0 / crqpoffs=0 / rd=3 / psy-rd=2.00 / rdoq-level=0 / psy-rdoq=0.00 / no-rd-refine / signhide / deblock=0:0 / sao / no-sao-non-deblock / b-pyramid / no-cutree / no-intra-refresh / rc=crf / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=51 / qpstep=4 / ipratio=1.40 / pbratio=1.30
Default : Yes
Forced : No
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : HE-AAC / LC
Codec ID : A_AAC
Duration : 24 min
Bit rate : 167 kb/s
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 44.1 kHz / 22.05 kHz
Frame rate : 21.533 FPS (1024 spf)
Compression mode : Lossy
Stream size : 29.2 MiB (28%)
Language : new
Default : Yes
Forced : No
Text
ID : 3
Format : ASS
Codec ID : S_TEXT/ASS
Codec ID/Info : Advanced Sub Station Alpha
Duration : 22 min
Bit rate : 99 b/s
Count of elements : 302
Compression mode : Lossless
Stream size : 16.6 KiB (0%)
Language : English
Default : Yes
Forced : No
- Tags:
- Intel Atom®
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Hello, klumsch:
I would consider that crash as a possible scenario since this task is CPU intensive and your processor is intended for Smartphone and Tablet. Your supports the following media engines:
For further reference visit; http://www.intel.com/content/www/us/en/processors/atom/atom-z8000-datasheet-vol-1.html Intel® Atom™ Processor Z8000 Series Datasheet, Vol. 1, see page 21.
Regards,
Amy.
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No...
It's a driver issues, your driver issue. Read what I posted. It's a access violation crash ( error code c0000005 ).
MS Video app => hevcdecoder.dll => Media foundation => Intel driver => access violation => app crash.
Please tell someone from 3rd level support or driver developers to look into this or make an intern ticket about this.
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Could you please let us know the driver version you are running? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.
Regards,
Amy.
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I already did in my entry thread: "Intel HD driver used: 20.19.15.4474"
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I have tested this sample https://x265.com/hevc-video-files/ https://x265.com/hevc-video-files/ with this driver https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88350 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40] and everything worked fine. Is there any chance you can give it a try?
Have you tried using a different tool? Perhaps this tool http://www.videohelp.com/software/StaxRip http://www.videohelp.com/software/StaxRip **
**The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
Regards,
Amy.
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The samples at https://x265.com/hevc-video-files arent HEVC profile 2 encoded :-) I said the crash happens for >= profile 2 hevc files. It happens for eample for the Windows app of Plex too, because Plex uses the media foundation engine of Windows 10, same as the MS basic video player.
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Are trying to convert from one format o another or are you just playing HEVC content? If that is the case can you share with me one of those video for testing purposes?
I am going to download Plex on my device, can you share with me the settings you use for your videos?
Regards,
Amy.
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Please can you give me an email of yours I can share a link to a sample video which causes the crash. The Plex app wont help you much, unless you have a Plex media server with content on it in the specific video files. The default Microsoft Windows 10 video app is fine for testing because it uses the media foundation too.
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We can try something like this; https://www.youtube.com/watch%3Fv%3D6jNSaSoOM0s How To Password Protect ANY File in Google Drive - YouTube with the videos and then share the password with me via private message.
The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
Regards,
Amy.
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I can't sent you a PM. I tried to include a shared link to encrypted zip file. Your stupid mail system always says:
This is the mail system at host mx1-out5.phx1.jivehosted.com.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
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I can't send you still any pm even not with text and no links ...
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Could you please send the password via PM to this profile https://communities.intel.com I checked the PM inbox, but I couldn't find your message.
Regards,
Amy.
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I played the video on the http://ark.intel.com/products/86612/Intel-Compute-Stick-STCK1A32WFC Intel® Compute Stick STCK1A32WFC Specifications , but it won't show any images. Then I moved to a http://ark.intel.com/products/91979/Intel-Compute-Stick-STK2mv64CC?q=Intel%C2%AE%20Compute%20Stick%20STK2mv64CC Intel® Compute Stick STK2mv64CC Specifications, but the following message appears;
Finally, I was able to watch the video on a http://ark.intel.com/products/83255/Intel-NUC-Kit-NUC5i5RYH Intel® NUC Kit NUC5i5RYH Specifications without any issues. At this stage, I have to refer to post # 1 where I stated that this is a expected behavior since the processor does not support HW acceleration for HEVC2 files.
Regards,
Amy.
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