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HEVC2 files causes access violation crash on Windows 10 >=1607 on x5-z8300

idata
Employee
3,771 Views

Problem: Since Windows 10 AU, the new hevc mediafoundation engine causes hevc2 profile files to cause black screen or on GPUs with hevc hw decoder like a x5-z8300 a crash.

Intel HD driver used: 20.19.15.4474

Header 1Header 2

Beschreibung

Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe\Video.UI.exe

Problemsignatur

Problemereignisame: MoAppCrash

Vollständiger Paketname: Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe

Anwendungsname: praid:Microsoft.ZuneVideo

Anwendungsversion: 3.6.2251.0

Anwendungszeitstempel: 57895788

Fehlermodulname: hevcdecoder.dll

Fehlermodulversion: 10.0.14393.0

Fehlermodulzeitstempel: 57899ad3

Ausnahmecode: c0000005

Ausnahmeoffset: 000000000002c780

Betriebsystemversion: 10.0.14393.2.0.0.768.101

Gebietsschema-ID: 1031

Zusatzinformation 1: 6b31

Zusatzinformation 2: 6b315d97490fa555e407061c29e0b05f

Zusatzinformation 3: 8440

Zusatzinformation 4: 8440490a7cd1e19a2ae32e0aadf21c63

description

Path of misapplication: C: \ Program Files \ Windows Apps \ Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe \ Video.UI.exe

problem signature

Problemereignisame: MoAppCrash

Full Package name: Microsoft.ZuneVideo_3.6.22511.0_x64__8wekyb3d8bbwe

Application Name: praid: Microsoft.ZuneVideo

Application Version: 3.6.2251.0

Application Timestamp: 57895788

Fault Module Name: hevcdecoder.dll

Fault Module Version: 10.0.14393.0

Error module timestamp: 57899ad3

Exception code: c0000005

Except offset: 000000000002c780

OS Version: 10.0.14393.2.0.0.768.101

Locale ID: 1031

Additional Information 1: 6b31

Additional Information 2: 6b315d97490fa555e407061c29e0b05f

Additional Information 3: 8440

Additional Information 4: 8440490a7cd1e19a2ae32e0aadf21c63

General

Unique ID : ...

Complete name : C:\Users\mkdr\Downloads\test.mkv

Format : Matroska

Format version : Version 4 / Version 2

File size : 105 MiB

Duration : 24 min

Overall bit rate : 599 kb/s

Encoded date : UTC 2016-07-09 12:41:06

Writing application : mkvmerge v9.2.0 ('Photograph') 64bit

Writing library : libebml v1.3.3 + libmatroska v1.4.4

Attachments : OpenSans-Semibold.ttf

Video

ID : 1

Format : HEVC

Format/Info : High Efficiency Video Coding

Format profile : @L3.1@Main

Codec ID : V_MPEGH/ISO/HEVC

Duration : 24 min

Bit rate : 429 kb/s

Width : 1 280 pixels

Height : 720 pixels

Display aspect ratio : 16:9

Frame rate mode : Constant

Frame rate : 23.976 (24000/1001) FPS

Original frame rate : 23.976 (23976/1000) FPS

Color space : YUV

Chroma subsampling : 4:2:0

Bit depth : 12 bits

Bits/(Pixel*Frame) : 0.019

Stream size : 75.0 MiB (72%)

Writing library : x265 1.9+227-836a870ba76b46d4:[Windows][MSVC 1800][64 bit] 12bit: KG7x [x265.ru]

Encoding settings : wpp / ctu=64 / min-cu-size=8 / max-tu-size=32 / tu-intra-depth=1 / tu-inter-depth=1 / me=1 / subme=2 / merange=57 / no-rect / no-amp / max-merge=2 / temporal-mvp / no-early-skip / rskip / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / no-fast-intra / no-open-gop / no-temporal-layers / interlace=0 / keyint=250 / min-keyint=23 / scenecut=40 / rc-lookahead=20 / lookahead-slices=4 / bframes=4 / bframe-bias=0 / b-adapt=2 / ref=3 / limit-refs=3 / no-limit-modes / weightp / no-weightb / aq-mode=0 / qg-size=64 / aq-strength=1.00 / cbqpoffs=0 / crqpoffs=0 / rd=3 / psy-rd=2.00 / rdoq-level=0 / psy-rdoq=0.00 / no-rd-refine / signhide / deblock=0:0 / sao / no-sao-non-deblock / b-pyramid / no-cutree / no-intra-refresh / rc=crf / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=51 / qpstep=4 / ipratio=1.40 / pbratio=1.30

Default : Yes

Forced : No

Audio

ID : 2

Format : AAC

Format/Info : Advanced Audio Codec

Format profile : HE-AAC / LC

Codec ID : A_AAC

Duration : 24 min

Bit rate : 167 kb/s

Channel(s) : 2 channels

Channel positions : Front: L R

Sampling rate : 44.1 kHz / 22.05 kHz

Frame rate : 21.533 FPS (1024 spf)

Compression mode : Lossy

Stream size : 29.2 MiB (28%)

Language : new

Default : Yes

Forced : No

Text

ID : 3

Format : ASS

Codec ID : S_TEXT/ASS

Codec ID/Info : Advanced Sub Station Alpha

Duration : 22 min

Bit rate : 99 b/s

Count of elements : 302

Compression mode : Lossless

Stream size : 16.6 KiB (0%)

Language : English

Default : Yes

Forced : No

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14 Replies
idata
Employee
1,639 Views

Hello, klumsch:

I would consider that crash as a possible scenario since this task is CPU intensive and your processor is intended for Smartphone and Tablet. Your supports the following media engines:

For further reference visit; http://www.intel.com/content/www/us/en/processors/atom/atom-z8000-datasheet-vol-1.html Intel® Atom™ Processor Z8000 Series Datasheet, Vol. 1, see page 21.

Regards,

Amy.

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idata
Employee
1,639 Views

No...

It's a driver issues, your driver issue. Read what I posted. It's a access violation crash ( error code c0000005 ).

MS Video app => hevcdecoder.dll => Media foundation => Intel driver => access violation => app crash.

Please tell someone from 3rd level support or driver developers to look into this or make an intern ticket about this.

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idata
Employee
1,639 Views

Could you please let us know the driver version you are running? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.

Regards,

Amy.

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idata
Employee
1,639 Views

I already did in my entry thread: "Intel HD driver used: 20.19.15.4474"

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idata
Employee
1,639 Views

I have tested this sample https://x265.com/hevc-video-files/ https://x265.com/hevc-video-files/ with this driver https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88350 Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40] and everything worked fine. Is there any chance you can give it a try?

Have you tried using a different tool? Perhaps this tool http://www.videohelp.com/software/StaxRip http://www.videohelp.com/software/StaxRip **

**The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Regards,

 

Amy.
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idata
Employee
1,639 Views

The samples at https://x265.com/hevc-video-files arent HEVC profile 2 encoded :-) I said the crash happens for >= profile 2 hevc files. It happens for eample for the Windows app of Plex too, because Plex uses the media foundation engine of Windows 10, same as the MS basic video player.

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idata
Employee
1,639 Views

Are trying to convert from one format o another or are you just playing HEVC content? If that is the case can you share with me one of those video for testing purposes?

I am going to download Plex on my device, can you share with me the settings you use for your videos?

Regards,

Amy.

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idata
Employee
1,639 Views

Please can you give me an email of yours I can share a link to a sample video which causes the crash. The Plex app wont help you much, unless you have a Plex media server with content on it in the specific video files. The default Microsoft Windows 10 video app is fine for testing because it uses the media foundation too.

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idata
Employee
1,639 Views

We can try something like this; https://www.youtube.com/watch%3Fv%3D6jNSaSoOM0s How To Password Protect ANY File in Google Drive - YouTube with the videos and then share the password with me via private message.

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Regards,

Amy.

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idata
Employee
1,639 Views

I can't sent you a PM. I tried to include a shared link to encrypted zip file. Your stupid mail system always says:

This is the mail system at host mx1-out5.phx1.jivehosted.com.

I'm sorry to have to inform you that your message could not

be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can

delete your own text from the attached returned message.

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idata
Employee
1,639 Views

I can't send you still any pm even not with text and no links ...

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idata
Employee
1,639 Views

Could you please send the password via PM to this profile https://communities.intel.com I checked the PM inbox, but I couldn't find your message.

 

 

Regards,

 

Amy.

 

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idata
Employee
1,639 Views

I played the video on the http://ark.intel.com/products/86612/Intel-Compute-Stick-STCK1A32WFC Intel® Compute Stick STCK1A32WFC Specifications , but it won't show any images. Then I moved to a http://ark.intel.com/products/91979/Intel-Compute-Stick-STK2mv64CC?q=Intel%C2%AE%20Compute%20Stick%20STK2mv64CC Intel® Compute Stick STK2mv64CC Specifications, but the following message appears;

Finally, I was able to watch the video on a http://ark.intel.com/products/83255/Intel-NUC-Kit-NUC5i5RYH Intel® NUC Kit NUC5i5RYH Specifications without any issues. At this stage, I have to refer to post # 1 where I stated that this is a expected behavior since the processor does not support HW acceleration for HEVC2 files.

Regards,

Amy.

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