3 Replies Latest reply on Aug 4, 2016 3:02 PM by Intel Corporation

    1900:1200 (16:10) not supported in HDMI, only DPI (NUC5i7RYH)

    qgil

      I have a 24" monitor with a 1900:1200 (16:10) resolution that is properly recognized by NUC5i7RYH via DisplayPort running Linux (Debian testing). However, connecting the same monitor via HDMI will result in a maximum resolution of 1900:1080 (16:9) being recognized. Video is displayed in correct proportion, with black bands at the top and bottom of the screen.

       

      I haven't been able to force 1900:1200 on this monitor while connected via HDMI. The DPI port is taken by a second monitor. Is is possible to convince the NUC to display 1900:1200 in the HDMI monitor?

        • 1. Re: 1900:1200 (16:10) not supported in HDMI, only DPI (NUC5i7RYH)
          Intel Corporation
          This message was posted by Intel Corporation on behalf of

          Hello qgil:
           
          The Intel® NUC5i7RYH NUC has the Intel® Core™ i7-5557U processor in it, and that processor supports 2560x1600@60Hz as max resolution on the HDMI port, so you should be able to use 1900X1200, but, it also depends on the monitor and the Video BIOS AND BIOS, you can confirm that information on the following link:
           
          http://ark.intel.com/products/84993/Intel-Core-i7-5557U-Processor-4M-Cache-up-to-3_40-GHz
           
          Please provide the model of the monitor.
           
          Also, just for us to be able to confirm if that resolution will work, we need the graphics report:
           
          Right click anywhere on the desktop and look for the option: Intel® HD Graphics control panel, once you open that, choose "options and support", then select "information center", and then choose where it says "file" at the bottom, you will get a text file, please attach it to this thread, so we can verify it.
           
          Any questions, please let me know.
           
          Alberto
           

          • 2. Re: 1900:1200 (16:10) not supported in HDMI, only DPI (NUC5i7RYH)
            qgil

            Hi Alberto, thank you for your reply.

             

            > Please provide the model of the monitor.

             

            Eizo ColorEdge CS240

             

            What graphics report details do you need? I don't think your instructions work for Linux, at least not in my GNOME desktop.

             

            Just in case it is useful, here is the xrandr output:

             

            ~$ xrandr

            Screen 0: minimum 320 x 200, current 3000 x 1920, maximum 8192 x 8192

            HDMI-1 connected 1080x1920+1920+0 left (normal left inverted right x axis y axis) 519mm x 324mm

               1920x1080     60.00 +  50.00    59.94*   30.00    25.00    24.00    29.97    23.98 

               1920x1080i    60.00    50.00    59.94 

               1280x720      60.00    50.00    59.94 

               720x576       50.00 

               720x576i      50.00 

               720x480       60.00    59.94 

               720x480i      60.00    59.94 

               640x480       60.00    59.94 

            DP-1 connected primary 1200x1920+0+0 left (normal left inverted right x axis y axis) 519mm x 324mm

               1920x1200     59.95*+

               1600x1200     60.00 

               1680x1050     59.95 

               1280x1024     60.02 

               1280x960      60.00 

               1280x720      60.00    59.94 

               1024x768      60.00 

               800x600       60.32 

               720x480       60.00    59.94 

               640x480       60.00    59.94 

               720x400       70.08 

            HDMI-2 disconnected (normal left inverted right x axis y axis)

            • 3. Re: 1900:1200 (16:10) not supported in HDMI, only DPI (NUC5i7RYH)
              Intel Corporation
              This message was posted by Intel Corporation on behalf of

              Hello qgil:
               
              Correct, the information I gave you before is actually for Windows®, let me apologize for that.
               
              Also, I just wanted to let you that Intel® does not test and validate Intel® NUC on Linux, as you can see on the following link:
               
              http://www.intel.com/content/www/us/en/support/boards-and-kits/intel-nuc-boards/000005628.html
               
              However we know that a lot of NUC owners are using it successfully on many different Linux distros.
               
              So, the best thing to do will be to access your Linux distro's website and forums at:
               
              http://ubuntuforums.org/
               
              For peer assistance with this issue, they should be able to let you know how to fix this problem.
               
              In addition, there are graphics drivers for Linux that you can find on the following link:
               
              https://01.org/
               
              Any questions, please let me know.
               
              Alberto