9 Replies Latest reply on Aug 26, 2016 4:38 PM by Intel Corporation

    Bluetooth connection problem with the Wireless-AC 7265 - Win 10 64 bits


      Hi all,

      I'm using an Intel Dual Band Wireless-AC 7265  Bluetooth adapter and I have the latest bios and the latest drivers installed under Windows 10 64-bit Family, so everything is up to date. Laptop is HP Spectre x360 - 13-4138nf (ENERGY STAR)


      I have bluetooth issues since the beginning. I need to reboot like 20 times before it finally appears "ON" in the control panel. I'm familiar with windows and drivers and I really tried every add/remove/update drivers combinations. Intel Wireless Bluetooth Version 18.1.1546.2  is installed but impossible to update the latest 19.00.1621 version : "An error has occured"

      When I try the windows command "services.msc" , "Intel(R) Wireless Bluetooth(R) iBtSiva Service" is OFF and there is nothing I can do to put it "ON". How can I fix it please ? I need bluetooth to pair for music, game controller and for my logitech MX mouse (don't want to use the USB dongle)


      Sorry for my english,
      Best regards from Paris