1 Reply Latest reply on Aug 12, 2016 10:17 AM by allan_intel

    LotR: Battle for Middle-Earth 2 - Rise of the Witch-King Crash at HD 5300@WIN10/ report




      Answers (N/A if not applicable)


      Provide a detailed description of the issue

      game crash on start

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Hardware (HW)

      Brand and Model of the system.

      Cube i7 stylus Win 10 Home 64bit (build 10586.494

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      It has only intel HD graphic

      Make and model of any Displays that are used to see the issue (see note2 below).
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      Tablet panel(Samsung LTN140W1-L01)

      How much memory [RAM] in the system (see note2 below).


      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc


      Hardware Stepping (see note1 below).


      Software (SW)

      Operating System version (see note2 below).


      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      Intel HD Driver:

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Win 10 Home 64bit (build 10586.494

      SW or Apps version used to replicate the issue.



      Single display, clone, or extended (see note2 below).


      Display resolution & refresh rate setting of each display (see note2 below).

      1920x1080 60hz

      AC or DC mode, i.e. is power cable plugged in or not?

      plug in or plug of still same problem

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      Youtube video:  YouTube LotR: Battle for Middle-Earth 2 - Rise of the Witch-King Crash at HD 5300@WIN10intel_corp


      I provide all information down there: some reqested files