5 Replies Latest reply on Aug 2, 2016 3:02 PM by Intel Corporation

    NUC6I7KYK RAM compatibility, Kingston 32GB HX424S14IBK2/32 kit does not work


      Hello, just received a 32GB kit of 2x16GB SODIMMS:


      Kingston HyperX Impact SODIMM - 32GB Kit*(2x16GB) - DDR4 2400MHz CL14 SODIMM

      Part Number: HX424S14IBK2/32

      Specs: DDR4 , 2400MHz , CL14 , 1.2V , Unbuffered

      Timings: 2400MHz, 14-14-14, 1.2V


      Datasheet: http://www.kingston.com/dataSheets/HX424S14IBK2_32.pdf


      However the system NUC6I7KYK does not boot or post, anything.

      Have tried installing only one module (tried both) in either of the slots, nothing.


      This NUC does accept a maximum of 32GB RAM so it should work. When will there be an updated BIOS to fix this? Or can I do some manual adjustments in the BIOS setup for it to accept these modules?

      Module speed is not too low, therefore I am sure that it is just a matter of accepting the specific (maybe uncertified or otherwise unexpected) info that is written into the RAM module's SPD EEPROM.


      Thank you,