6 Replies Latest reply on Aug 8, 2016 10:09 AM by Intel Corporation

    Multiple displays -> collage issue - not getting full resolution.

    mozo

      Hi!

       

      I have Lenovo Yoga 260, with Intel Core i5-6200U CPU / HD 520 GPU, Windows 10.

       

      I'd like to use following displays configuration:

      1) 1600 x 1200 x 60Hz

      2) 1920 x 1200 x 60Hz

      3) 1600 x 1200 x 60Hz

       

      In multiple displays -> extended mode everything is OK, all displays work with its native resolution (I use

      OneLink+ station and 3x DisplayPort -> DVI active converter, but its irrelevant for the case).

       

      However in collage mode I get only (1600 x 3) x 1200 = 4800  x 1200 instead of (1600 + 1920 + 1600) x 1200 = 5120 x 1200.

      Basing on this document:

      http://www.intel.com/content/dam/support/us/en/documents/graphics/sb/Intel_Collage_Display_Feature_Rev1.pdf

      "If the connected display devices are not the same, the maximum collage resolution will be: (Sum of widths of the maximum resolutions supported by the displays) x Minimum of Heights of the highest resolutions supported by the displays.".

      So I should get full  5120 x 1200 res.

      I didn't find any newer document (it's for Ivy Bridge), maybe it is obsolete or mistaken?

       

      I tried:

      - the newest Lenovo driver (20.19.15.4463)

      - 15.40.25.4463 driver (-NEW- 15.40.25.4463: Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1*. )

      Both the same result.

       

      Thanks in advance.

      Best regards,

      Maciej

        • 1. Re: Multiple displays -> collage issue - not getting full resolution.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi mozo,
           
          I understand you are connecting 3 external monitors to your laptop using an active miniDP to DVI converter and you want to set a Collage mode with a resolution of 1600 x 1200 @ 60Hz each.
           
          Before given to you an answer, I need to collect, more details of your configuration.
          1-Let me know the brand name and model of each monitor
          2-brand name and model of the active converter
          3-Current resolution of laptop display (4th monitor)
          4-Also, let me know current BIOS version
           
          Regards,
          Mike C

          • 2. Re: Multiple displays -> collage issue - not getting full resolution.
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            PD:
            Please let me know the amount of memory in your laptop.

            Mike C

            • 3. Re: Multiple displays -> collage issue - not getting full resolution.
              mozo

              Hello,

              Thanks for contact.

               

              I think you misunderstand the issue. I connected 3 display: 1600 x 1200, 1920 x 1200 and 1600 x 1200. This is working fine in extended mode - all monitors run at theirs max resolution.

               

              Although when I switch to collage mode, all I get is 3 x (1600 x 1200) = 4800 x 1200. So the largest screen, which is 1920 x 1200 changes resolution to 1600 x 1200 (actually the displays shows it is in 1920 x 1200 res., but image is stretched as it was in 1600 x 1200, and HD Intel panel says the extended panel is in 4800 x 1200).

               

              I would like to have 5120 x 1200 and I can't and this is issue.

               

              Pleas see this document: http://www.intel.com/content/dam/support/us/en/documents/graphics/sb/Intel_Collage_Display_Feature_Rev1.pdf .

              On page 11, paragraph 3.5 it says, that:

              "If the connected display devices are not the same, the maximum collage resolution will be: (Sum of widths of the maximum resolutions supported by the displays) x Minimum of Heights of the highest resolutions supported by the displays."

              My question is: is the manual wrong? If it is just impossible to mix resolution and get maximum resolution, please let me know.

               

              IMO this is not hardware related problem, but issue with the driver or Intel HD technology. In the same set-up (display configuration) I have no problem with setting 5120 x 1200 with AMD's Eyefinity (the same displays but another computer and Radeon graphic card). 

               

              Thanks,

              Maciej

               

              • 4. Re: Multiple displays -> collage issue - not getting full resolution.
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi mozo,
                 
                The information is correct, it is necessary to review the Hz of each monitor, possibly it is necessary to reduce the Hz of the 1920 x 1200 monitor.
                 
                I am assuming you are doing a collage with 2 external monitor plus laptop display. The processor supports 3 monitors.
                 
                Mike C

                • 5. Re: Multiple displays -> collage issue - not getting full resolution.
                  mozo

                  Hi,

                   

                  No,  I use 3 external displays (internal is off).  All are 60 Hz. Everything is fine in extended mode. In collage the widest screen gets reduced from 1920 x 1200 to 1600 x 1200.

                   

                  I think the problem is unsolvable due to lack of technical documentation and possible flaw in driver.

                   

                  Thanks for help so far. I think it would be a waste of your time to further analyze the matter.

                   

                  If you could contact with designers of  Intel Core i5-6200U Processor you can ask whether they intend to support mixed resolution in the future. But if not,  rather, nothing will could come up.
                  Basically I wanted to use collage Mode only for some old games do maybe it is not worth it. 

                   

                  Kind regards,

                  Maciej

                  • 6. Re: Multiple displays -> collage issue - not getting full resolution.
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi mozo,
                     
                    Thank you for your answer. Intel is improving the graphics features day a day, hopefully the collage setting that you are looking for will be supported in the future.
                     
                    Mike C