Since the suspend issue has been here on so many NUC models, on so many NUC users, for so many years, you want to share some more details about the real cause for this issue? e.g. the cause for 'power button wake failure', the cause for 'bricked NUC after unplug power', etc. I think NUC users deserve a more detailed answer, like your 'FAQ for WHEA UNCORRECTABLE ERROR'.
Also on the release note of 4th gen WY NUC (BIOS 0042), WYLPT10H.86A.0042.2016.0704.1441,
- "Updated Visual BIOS to version 2.2.17. Fixes include:…"
It should be 2.2.20, right?
- "Fixed an issue where the NUC can't wake up from S3 by pressing the power button in Linux."
How good/real is this fix, compare to the same fix on BIOS 0038? ('Fixed issue where system with Linux Ubuntu* cannot resume from sleep.')
- "Fixed issue where the CIR remote controller would still power on the NUC when CIR was disabled."
How good/real is this fix, compare to the same fix on BIOS 0035? ('Fixed issue where CIR remote still wakes the NUC when CIR is disabled in BIOS.')
I want SERIOUS answers!
Whoops, sorry about that, yes 2.2.20. It has been fixed.
I'm checking with the BIOS engineers on the rest of your questions, but after looking at the previous BIOS notes, it looks as if that is a mistake, and should only be there once.
Here's what I found.
The fix in BIOS 0038 was for S3, the fix in BIOS 0042 is for S4.
The initial fix for the Logitech remote didn't work, so they had to fix it again in BIOS 0042.
Care to elaborate a bit further what the fix actually is since its really odd that removing the retardedly positioned bios battery was the only way to restore the NUC (removing external power wasnt enough which is really odd in order to reset a cpu)?
How confident are you about this fix? It was S3 which was fixed version 0038. Now it is S4 fix in 0042? I see 0043 is out. Not sure if i should update. So far I have been hit 3 times with this problem. And this is 3rd year after purchase. The warranty will soon be not valid. After every replacement i have updated to latest BIOS available. Now I am on version 0042. However I am scared to enable suspend in my linux mint now. How many more bugs are there S5 suspend, S6 suspend ... . I regret that I bought this product.
Sorry Apachez, I didn't see your reply until now. I'm checking with the BIOS engineers.
@Mahsah, very confident.
I completely understand your frustration, it was VERY frustrating and took a long time to fix. However, 3 times in 3 years is incredibly small. EVERY computer has issues, big and small, and while this was an annoyance, it seems to me that it's on the smaller side. I do hope you continue to give us feedback so we can improve our products and possibly consider the NUC again. We do appreciate your patronage.
Thanks for your response. I have D54250WYKH. I do not agree to you comment about the incidence frequency. The first 2 times where within 2 months and then I had kept suspend disabled for most of the time. I enabled only after I updated to version 0038, and it was dead again in few weeks. I am an end customer and not someone who build hundreds of NUCs and computers for others. This is a case of single customer's NUC failing 3 times. I am sure that this was easily reproducible in your test environment. Every time this happened I had to take it back to shop from where purchased, they will then send to Intel and it would take at least a week to get the replacement.
I can understand that every product can have issues, however the fact that it took so long that means it was not on intel's priority. I am sure if this was happening for Windows intel would have fixed this in a week's time.
Ah, I just went off what you wrote above:
"So far I have been hit 3 times with this problem. And this is 3rd year after purchase"
But yes, if you had to disable it because of this issue, it is extremely frustrating, I totally understand.
I also totally agree it took way too long to fix. I can't speak for the past as I'm newer here, but it was very hard to replicate!
Again I totally understand your frustration and I'm sorry you had to deal with this for so long.
That goes for all of you.