4 Replies Latest reply on Jul 29, 2016 9:29 AM by Intel Corporation

    BSOD Stop Error 0x0000007B after enabling RAID mode in BIOS

    TeeC

      I have just installed an image of my old PC onto a new PC (Dell optiplex 7040). Both the old and new have Intel RAID chips and the Windows 7 OS drives are configured for RAID1.

      When I boot up the new PC I get stop error 0x0000007B.

      This appears to be the result of the storage driver - https://support.microsoft.com/en-us/kb/316401.

       

      This is what I have tried to resolve the issue:

      1. I have tried installing the current Intel RAID RST driver before installing the image, but when the imaging is completed and I reboot, Windows still blue screens with the same error.

      2. I have also tried to reset the disk to non-RAID (http://www.intel.com/content/www/us/en/support/boards-and-kits/000006188.html), but keep RAID mode enabled in the BIOS and reboot, but still get the same error.

      3. I can't boot into Safe Mode, it also blue screens with the same error.

       

      If I configure the disks as AHCI mode, it boots okay. I can then uninstall the old drivers and install the newest Dell Intel RST drivers package and reboot and it's fine with the disks set to AHCI mode. But then If I configure the disks back to RAID mode in the BIOS, it blue screens with the same error.

       

      I have even tried booting up in AHCI mode, installing the current Intel RST drivers from Dell, and correctly configured the registry keys (as listed in this MS Technet article) before taken a backup image again. Then I reboot, set the BIOS to RAID mode, configure the RAID volume, clean the disk and format the volume with diskpart, and restore the new image that has the new IntelRST drivers to the RAID volume. But when I reboot after finishing the image it blue screens with the same error.

       

      I have tried a ridiculous number of other suggestions from around the web including:

      https://support.microsoft.com/en-au/kb/922976

      Registry Fix to Migrate from ATA Mode to AHCI Mode or RAID On Mode in Windows XP, Windows Vista or Windows 7 | Dell Euro…

      Windows 7 No Boot - STOP: 0x0000007B and CLASSPNP.SYS problem?

      Troubleshooting specific Stop messages

      https://support.microsoft.com/en-us/kb/324103

      Andrew's Cheap Thrills: STOP 0x0000007B on P2V'd Windows 7

       

      How can I get the RAID setting to work?

        • 1. Re: BSOD Stop Error 0x0000007B after enabling RAID mode in BIOS
          Gize2

          TeeC wrote:

           

          I have just installed an image of my old PC onto a new PC (Dell optiplex 7040). Both the old and new have Intel RAID chips and the Windows 7 OS drives are configured for RAID1.

          Is the RAID 1 volume created on your old PC a Windows RAID (created in Disk Management)?  Or, if it's an Intel Matrix / Rapid Storage Technology RAID volume, which chipset is it, and which version of the Matrix / RST driver is in use?

           

          TeeC wrote:

           

          1. I have tried installing the current Intel RAID RST driver before installing the image, but when the imaging is completed and I reboot, Windows still blue screens with the same error.

          This statement makes me think that AHCI is enabled when you're installing the RST package.  Installing the RST package installs either the AHCI driver or RAID driver depending on what is currently enabled in your BIOS.  It will not install both.

           

          TeeC wrote:

           

          I have even tried booting up in AHCI mode, installing the current Intel RST drivers from Dell, and correctly configured the registry keys (as listed in this MS Technet article) before taken a backup image again.

          The inbox Windows 7 driver for Intel Matrix RAID is version 8.6.2.* (last four digits depend on how updated your Win7 installation is).  When you follow that Microsoft procedure, you're just enabling iastorV (the Windows 7 inbox driver), and it surely does not support 100 Series Intel chipsets.

           

          TeeC wrote:

           

          Then I reboot, set the BIOS to RAID mode, configure the RAID volume, clean the disk and format the volume with diskpart, and restore the new image that has the new IntelRST drivers to the RAID volume. But when I reboot after finishing the image it blue screens with the same error.

           

          Which environment are you running diskpart in?  WinPE 3 / 4 / 5, Win7, Win8?

           

          If the same environment you're using contains DISM, you can add the correct driver (RST 14.8.x.x  iaStorAC.inf) to the newly imaged PC using that.

           

          E.G.  Say the Windows volume of the PC you want to add the RAID driver to is C:  and the driver files (iaStorAC.inf, iaStorAC.cat, iaStorAC.sys, iaStorF.sys  x64) are located in C:\Temp

           

          DISM /image:C:\ /add-driver /driver:C:\Temp\iaStorAC.inf

           

          Then reboot, and the driver should be enabled by default.  More DISM add driver info here:  https://technet.microsoft.com/en-us/library/dd744355(v=ws.10).aspx

           

          If not, you can load the registry hive offline and change the iastorA 'start' value

          1 of 1 people found this helpful
          • 2. Re: BSOD Stop Error 0x0000007B after enabling RAID mode in BIOS
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi TeeC,
             
            Let us know if Gize2 suggestion helps you.
             
            Regards,
            Hellen.
             

            • 3. Re: BSOD Stop Error 0x0000007B after enabling RAID mode in BIOS
              TeeC

              Hi Gize2,

              Thanks for that. Apologies for the delay getting back to you.

              TLDR: I ended up doing a clean build of Windows 10.

               

              But in answer to your replies :

              Gize2 wrote:

              Is the RAID 1 volume created on your old PC a Windows RAID (created in Disk Management)? Or, if it's an Intel Matrix / Rapid Storage Technology RAID volume, which chipset is it, and which version of the Matrix / RST driver is in use?

              Both RAID volumes (old and new) created pre-boot through Intel RST.

              The old PC is an Intel Q87 Express (RST v) , the new PC is an Intel Q170 (i've tried it with the .

               

              Gize2 wrote:

              This statement makes me think that AHCI is enabled when you're installing the RST package. Installing the RST package installs either the AHCI driver or RAID driver depending on what is currently enabled in your BIOS. It will not install both.

              When I say "tried installing the current Intel RAID RST driver before installing the image", I mean that:

              I created the RAID volume (pre boot), so the BIOS is configured to RAID, not AHCI

              Then booted from the EaseUs bootCD (WinPE environment)

              Even though I could see the RAID volume, I installed the RST drivers.

              Note: I also tried both not installing the RST driver as EaseUs could already see the RAID volume.

              Note: EaseUs is supposed to do a bare metal restore.

               

              Gize2 wrote:

              TeeC wrote:

              I have even tried booting up in AHCI mode, installing the current Intel RST drivers from Dell, and correctly configured the registry keys (as listed in this MS Technet article) before taken a backup image again.

              The inbox Windows 7 driver for Intel Matrix RAID is version 8.6.2.* (last four digits depend on how updated your Win7 installation is). When you follow that Microsoft procedure, you're just enabling iastorV (the Windows 7 inbox driver), and it surely does not support 100 Series Intel chipsets.

              That and your statement about RST only installing the relevant drivers for the current mode explains why it isn't working.

               

              I'm pretty sure I tried using DISM to inject the drivers, but also couldn't get it to work either, with the resultant same blue screen error.

              I even injected the drivers into a Windows7 boot disk (both with DISM and with NTLite), but neither couldn't see the RAID volume.

               

              At this point I gave up and rebuilt with Windows 10.

              Muchas gracias for your help!

              • 4. Re: BSOD Stop Error 0x0000007B after enabling RAID mode in BIOS
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi TeeC,
                 
                Thanks for the answers, if there is anything else you need, please let me know.
                 
                Regards,
                Hellen.