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Nome do aplicativo com falha: IntelCpHDCPSvc.exe, versão: 1.0.0.1, carimbo de data/hora: 0x572a4b65

EBoa
Beginner
2,804 Views

Tenho esses 2 problemas de driver, meu dektop a cada boot aparece estas 2 mensagens abaixo:

Nome do aplicativo com falha: IntelCpHDCPSvc.exe, versão: 1.0.0.1, carimbo de data/hora: 0x572a4b65

Nome do módulo com falha: ntdll.dll, versão: 10.0.10586.122, carimbo de data/hora: 0x56cbf9dd

Código de exceção: 0xc0000005

Deslocamento da falha: 0x000000000002fe34

ID do processo com falha: 0x7f0

Hora de início do aplicativo com falha: 0x01d1e2e7472a4b8b

Caminho do aplicativo com falha: C:\Windows\system32\IntelCpHDCPSvc.exe

Caminho do módulo com falha: C:\Windows\SYSTEM32\ntdll.dll

ID do Relatório: d2bb0467-41f3-4c43-bb56-f5630de685f6

Nome completo do pacote com falha:

ID do aplicativo relativo ao pacote com falha:

Intel(R) Content Protection HDCP Service - enables communication with Content Protection HDCP HW | cplspcon

Não é possível localizar a descrição da Identificação de Evento 0 na origem "igfxCUIService2.0.0.0". O componente que gera esse evento não está instalado no computador local ou a instalação está danificada. Você pode instalar ou reparar o componente no computador local.

Se o evento foi originado em outro computador, as informações de exibição tiveram que ser salvas com o evento.

As seguintes informações foram incluídas com o evento:

Service started/resumed

Meu hardware:

XPS 8900 OEM DELL@

6ª Geração do Processador Intel® Core™ i7 6700

Windows 10 Professional

16GB de memória

Disco rígido de 2TB

Placa de vídeo AMD RADEON™ HD R9 370 de 4GB.

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idata
Employee
1,915 Views

Hi evandromalmsteen,

 

 

Let's try uninstalling current driver version installed;
  • Open the Device Manager.
  • Find the Intel Graphics Driver.
  • Right click Intel Graphics Driver and select Uninstall.
  • Select the check box, delete the driver software for this device.
  • Reboot the computer after the uninstalling process has finished.

 

Then try with this method, installing the generic driver manually.

 

 

How to manually install an Intel® Graphics Driver for Windows® 10

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

 

 

Intel® Beta Graphics Driver for Windows® 10

 

https://downloadcenter.intel.com/download/26099/ Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

 

 

Please let me know the outcome.

 

 

Regards,

 

Hellen.

 

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EBoa
Beginner
1,915 Views

Hello,

I did a clean format and install it again, and the first event above resolved and the service starts normally, but this event below still appearing. Any idea?

Can not find the description of the Event ID 0 at the origin "igfxCUIService2.0.0.0". The component that raises this event is not installed on the local computer or the installation is damaged. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service started / resumed

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idata
Employee
1,915 Views

Hi evandromalmsteen,

 

I notice that your system has hybrid graphics this means that both controllers work together; I recommend you to uninstall the current driver version installed, of both controllers:
  • Open the Device Manager.
  • Find the Intel Graphics Driver.
  • Right click Intel Graphics Driver and select Uninstall.
  • Select the check box,
  • delete the driver software for this device.
  • Reboot the computer after the uninstalling process has finished.

 

Same steps with AMD graphics driver, after that please install The Dell Update – Application

 

http://www.dell.com/support/home/us/en/19/product-support/product/xps-8900-desktop/drivers/advanced http://www.dell.com/support/home/us/en/19/product-support/product/xps-8900-desktop/drivers/advanced

 

 

Hope this helps you, please let me know the outcome.

 

 

Regards,

 

Hellen.

 

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EBoa
Beginner
1,915 Views

I formatted my computer again doing a fresh install clean making the whole process from the beginning, installed all the drivers again except the videos. I first installed the intel driver and then rebooted the computer after boot i installed the video driver from AMD, all without problems.

Installed the Intel driver and download time if you choose automatic, the even says to look for OEM and gives possibility to download, just manually choosing for processor model in these links:

https://downloadcenter.intel.com/pt-br/product/88196/Intel-Core-i7-6700-Processor-8M-Cache-up-to-4-00-GHz-

https://downloadcenter.intel.com/pt-br/download/26078/Driver-de-Gr-fico-Intel-para-Windows-10-e-o-Windows-7-8-1-15-40-? product = 88196

Now all services start normally, before the follow service bellow don't started the service:

"Intel (R) Content Protection HDCP Service-enables communication with Content Protection HDCP HW | cplspcon "

*Now, this message below as a" noise "always alarming in the event viewer, but I saw directly impact yet.

Cannot find the description of event ID 0 in source "2.0.0.0 igfxCUIService". The component that raises this event is not installed on the local computer or the installation is damaged. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service started/resumed

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EBoa
Beginner
1,915 Views

Yes, I had applied the troubleshootings of 2 links.

The driver of you works best because the service starts and only alarm the event posted earlier.

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idata
Employee
1,915 Views

Hi Evandromalmsteen,

 

 

If you are still getting that error, after installing all latest drivers version; I recommend you to contact Dell support and report this issue. As you mentioned, "The driver of you works best because the service starts and only alarm the event posted earlier." Tell them that you tested with The Dell Update – Application, and with our generic driver and the issue persists.

 

 

Hope you can find a solution for this.

 

 

Regards,

 

Hellen.

 

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idata
Employee
1,915 Views

Hi Evandromalmsteen,

 

 

I have been checking this thread and I was wondering if you were able to resolve this problem.

 

 

Regards,

 

Hellen.

 

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