7 Replies Latest reply on Sep 23, 2016 4:50 PM by Hellen_Intel

    XTU 6.1.2.8 error when trying to display a  profile's information.... ideas?

    Tas3086A

      Scenario:

      • In "core active area", click on save
      • Enter profile information as "Normal Operation" and save
      • Go to PROFILES and highlight "Normal Operation"
      • Click on "Show Values" button.
      • Perftune errors out

      Here are the errors that  are generated in the system event log:

       

      Event 1:

       

      Faulting application name: PerfTune.exe, version: 6.1.2.8, time stamp: 0x575ea086

       

      Faulting module name: KERNELBASE.dll, version: 10.0.10586.494, time stamp: 0x5775e78b

       

      Exception code: 0xe0434352

       

      Fault offset: 0x000bdae8

       

      Faulting process id: 0x1284

       

      Faulting application start time: 0x01d1e1d6da4e21c7

       

      Faulting application path: C:\Program Files (x86)\Intel\Intel(R) Extreme Tuning Utility\Client\PerfTune.exe

       

      Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll

       

      Report Id: 5318a3c0-7998-42c0-bd39-efd93f7cc1b6

       

      Faulting package full name:

       

      Faulting package-relative application ID:

       

      Event 2:

       

      Application: PerfTune.exe

       

      Framework Version: v4.0.30319

       

      Description: The process was terminated due to an unhandled exception.

       

      Exception Info: System.FormatException

       

         at PerfTune.AppManager.Dispatcher_UnhandledException(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs)

       

         at System.Windows.Threading.Dispatcher.CatchException(System.Exception)

       

         at System.Windows.Threading.Dispatcher.CatchExceptionStatic(System.Object, System.Exception)

       

         at System.Windows.Threading.ExceptionWrapper.CatchException(System.Object, System.Exception, System.Delegate)

       

         at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

       

         at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

       

         at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

       

         at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

       

         at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

       

         at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)

       

         at System.Windows.Application.RunDispatcher(System.Object)

       

         at System.Windows.Application.RunInternal(System.Windows.Window)

       

         at System.Windows.Application.Run(System.Windows.Window)

       

         at PerfTune.Managers.EntryPoint.Main(System.String[])

       

        

      Event 3:

       

      Fault bucket 129149480876, type 5

       

      Event Name: CLR20r3

       

      Response: Not available

       

      Cab Id: 0

       

        

       

      Problem signature:

       

      P1: PerfTune.exe

       

      P2: 6.1.2.8

       

      P3: 575ea086

       

      P4: mscorlib

       

      P5: 4.6.1080.0

       

      P6: 570c5040

       

      P7: 931

       

      P8: 29

       

      P9: System.FormatException

       

      P10:

       

        

       

      Attached files:

       

      Z:\temp\WER3336.tmp.WERInternalMetadata.xml

       

        

       

      These files may be available here:

       

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PerfTune.exe_82bead56362fd9d6a2c2be6c47aac995ef194630_ec4bcb3a_20a35015

       

        

       

      Analysis symbol:

       

      Rechecking for solution: 0

       

      Report Id: 5318a3c0-7998-42c0-bd39-efd93f7cc1b6

       

      Report Status: 0

       

      Hashed bucket: 9d6082f947c4b7299fe3d6268718a421

       

        

      System Dump and other files are attached:

       

      Any ideas?