Hd 4400 issue 3840x2160&60hz

[DMill11]

Hi, I cannot get my 4k monitor to run at 60hz. The maximum setting in intel hd control panel is 30hz. Wondering if there is a fix to this problem.

I am using display port 1.2 and the monitor is Samsung 28ue850

Done a bit of research and can't seem to figure it out.

System Model UX303LN

System Type x64-based PC

System SKU ASUS-Ultrabook

Processor Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)

Installed Physical Memory (RAM) 12.0 GB

Thanks

[DMill11]

Operating System: Microsoft Windows 10 Pro(10.0.10586 Build 10586)

Physical Memory (Installed): 12 GB

Processor : Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz

System Type: x64-based PC

Display Adapter(s): Intel(R) HD Graphics Family 20.19.15.4463

NVIDIA GeForce 840M 10.18.13.6881

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: UX303LN

Network Adapter(s): Bluetooth Device (Personal Area Network) 10.0.10586.0

Intel(R) Dual Band Wireless-AC 7260 18.33.3.2

Disk(s): SanDisk SD6SB1M256G1002 141.74 GB (available) 10.0.10586.0

[idata]

Hello d4ni3l:

In regard to your inquiry, I just wanted to let you know that the Intel® i7-4510U supports 3200x2000@60Hz as max resolution on display port, as you can confirm on the following link: http://ark.intel.com/products/81015/Intel-Core-i7-4510U-Processor-4M-Cache-up-to-3_10-GHz http://ark.intel.com/products/81015/Intel-Core-i7-4510U-Processor-4M-Cache-up-to-3_10-GHz So, that will be the max resolution you will be able to use with this system. Any questions, please let me know. Alberto

[DMill11]

Thank you, is there anyway to upgrade the cpu in a laptop or is replacing the laptop the only option.

[idata]

Hello d4ni3l:

That actually will depend on the manufacturer of the laptop. Some of them have the option to replace the processor for you to be able to do an upgrade, and some of them do not have the option to do that. The best thing to do will be to get in contact directly with the manufacturer, in this case ASUS so they can confirm that information. ASUS's phone number; 1-877-339-2787 ASUS's support site: https://www.asus.com/us/support/ https://www.asus.com/us/support/ Any questions, please let me know. Alberto