10 Replies Latest reply on Aug 2, 2016 5:07 PM by Intel Corporation

    display unclaimed

    oraora20

      Hi all,

       

      I recently bought a hp probook 450 g3 and tried to install linux trisquel 7.0 on it.

      The problem is that many hardware devices are UNCLAIMED.

      The two most annoying ones are mirror displays and wireless connection.

      So I wanted to know how to troubleshoot all this and maybe find a solution, at least for mirror displays.

       

      Thanks,

      Olivier

        • 1. Re: display unclaimed
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          oraora20,

          Currently there are no support for Intel® WiDi on Linux*. You're welcome to check the requirements by accessing this link: System Requirements for Intel® Wireless Display (Intel® WiDi). We also would like to take this opportunity and inform you about this relevant piece of information regarding Intel® WiDi: Product Discontinuation Notice for Intel® WiDi and Intel® Pro WiDi

          Which Intel® Wireless Adapter do you have installed in this computer?

          Best regards,
          Aleki

          • 2. Re: display unclaimed
            oraora20

            Hello and thank you so much for replying!

            Unfortunately I think I have not been clear enough:

            As I said the two biggest problems are the impossibility to turn on wiFi (not wiDi) network and to mirror displays because the OS cannot find suitable drivers.

            There is a third problem actually: when I want to wake computer and lift the screen part, the screen stays black even if I press the start button.

            So there are three problems: can't turn on wiFi, can't mirror displays through CABLE via HDMI and VGA and can't wake up properly from suspend.

             

            I installed ubuntu on it and these three issues are resolved without having to do anything, but if someone could help me that would be great because I prefer a million times trisquel!

             

            Thanks again,

             

            Olivier Auffan.

            • 3. Re: display unclaimed
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              oraora20,

              Thank you for the clarification. It is always a pleasure to assist you. We understand you want the WiFi to work on Linux* Trisquel 7.0 so you can mirror display, correct? In order to do so, it is important to take into consideration the following: 

              1. Considering you have a compatible Intel® Wireless Adapter installed, Intel® WiDi is a feature found in most Intel® Wireless Adapters that allows you to display, extend or duplicate your computer screen and its use depends on the system configuration as you can confirm through the link provided to you previously and currently, its support is offered to Windows*7, Windows*8.1 and Windows®10.

              2. Intel does not develop drivers for Linux*. Since the OS is Linux* (Trisquel 7.0), the support for Intel® Wireless adapter for this OS can be found here: Linux* Support for Intel® Wi-Fi Adapters - Please confirm which Intel® Wireless Adapter you have installed in order to get the proper attention from this support.

              3. If you are using an HDMI cable to connect, no Internet connection is needed since this is a physical connection and if the screen is black when you connect. We advise to contact the proper support. This link may help you find support: Linux*

              Additional information:
              Mirror display through the Internet may use DLNA*  to establish this connection, if you don't want to use a cable and confirmation if this OS supports this feature is needed.

              4. If this is a laptop, it is important to confirm with the computer manufacturer if your system is fully compatible with Linux* products. If it is a desktop, confirm with the motherboard manufacturer if it is also fully compatible with this specific version of Linux*

              Best regards,

              Aleki

              • 4. Re: display unclaimed
                oraora20

                Hello again!

                 

                I have checked the links but it does not resolve a lot of things.

                I tried to install firmware for WIFI but it does not work.

                So could it be possible to do the troubleshooting step by step, checking the logs in chronological order to try and see where the problem is?

                For starters, could someone give me the order of files that are part of boot?

                 

                Regards,

                 

                Olivier.

                • 5. Re: display unclaimed
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  oraora20,

                  In order to help you, we need to know if your computer meets the requirements to use Intel® WiDi. Did you have the opportunity to check this link? System Requirements for Intel® Wireless Display (Intel® WiDi) it informs about the requirements to use our technology. It is important to check that first.

                  Please bear in mind that Intel® WiDi is not available for Linux* and if any support for any Intel® Wireless Adapter is needed in Linux* ecosystem, this is where you will get support for it: Linux* Support for Intel® Wireless Adapters

                  Best regards,
                  Aleki

                   

                  • 6. Re: display unclaimed
                    oraora20

                    Hello,

                     

                    I DO NOT WANT WIDI.

                    I just want to connect my laptop to an external screen using HDMI/VGA CONNECTION.

                    What info is needed to see if it can work on linux?

                    I HAVE ADDED INFO ABOUT VIDEO CONTROLLER

                    • 7. Re: display unclaimed
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      oraora20,

                      There could be many reasons as to why you get a black screen when waking up your computer on Linux*. Unfortunately, support for this type of situation is not provided in this forum.

                      Regarding the unclaimed display and the Internet connectivity issue, it suggests that the drivers may be missing and there is no device file. If you have an Intel® Wireless Adapter installed in this computer, here is where you are going to get the drivers from: Linux* Wireless.

                      Support for Intel® Wireless Adapters on Linux* is only available through the open-source community mailing lists, the link above offers a section that says "Support" and it shows how you can obtain assistance in order to help you with the Internet connectivity.

                      Best regard,
                      Aleki

                      • 8. Re: display unclaimed
                        oraora20

                        Hello!

                         

                        I edited previous post.

                         

                        Olivier Auffan.

                        • 9. Re: display unclaimed
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          oraora20,

                          Did you have the opportunity to contact the Linux* Support Team for additional assistance?
                          We would like to reinforce that support for Intel® Wireless Adapter on Linux* is provided through this link: Linux Wireless found in the link sent above in a previous post. There you can find a section that says "Support" where you can get the assistance you need.

                          Best regards,
                          Aleki

                          • 10. Re: display unclaimed
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            oraora20,

                            We haven't heard from you in a while so we would like to know if you still need our assistance.

                            best regards,
                            Aleki