8 Replies Latest reply on Aug 8, 2016 6:48 AM by Intel Corporation

    Intel 540s not booting

    alexbdex

      Hello forum,

      I've just purchased an Intel 540s 240GB SSD with the intention of replacing my system HDD.

      The steps I've taken to achieve the replacement are:

      1) I downloaded the Toolbox (v 3.3.6) and it indicated I needed to update the firmware, however only the FUT would be able to do that.

      2) Your website: Download Intel® SSD Firmware Update Tool  advises FUT v 2.1.2 is not latest but v 2.1.3 is undergoing maintenance.

      3) Downloaded FUT v 2.1.2 and attempted to update 540s firmware however FUT v 2.1.2 advises firmware is up to date.

      4) Downloaded Data Migration Software v 3.1 and cloned my system HDD using recommended settings

      5) Reset BIOS to boot from SSD -> machine fails to boot

      6) Reset BIOS to boot from old system HDD -> machine boots.

       

      I've previously replaced 3 system HDDs with Intel 530 SSDs quickly and with no problem, but I've wasted a couple of days trying in vain to get this 540s working.

      It looks like the 540s shouldn't have been released to market if the firmware is so bad.

       

      My question: Is the inability to boot from the 540s related to the 'out of date' firmware as diagnosed by the Toolbox (v3.3.6) and my issue will be fixed with the updated firmware?

       

      Thanks in advance.

        • 1. Re: Intel 540s not booting
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Alexbdex,

          We understand you are having no booting issues with your new SSD, you have cloned the drive and it won't boot up.
          First, we would like to let you know this is not related to the firmware, we have installed several SSDs with the current firmware. Most of the times, when you do the cloning, it may be possible the BIOS is not configured correctly or it needs an update as well.

          One thing we can recommend is to try another third party tool to clone the drive, just in case. You may try EaseUS*.
          As a last resource, is there any way for you to run a clean install? - This will be in order to make sure it is indeed working.

          Please let us know.

          NC

          • 2. Re: Intel 540s not booting
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Alexbdex,

            We are following up this thread and we would like to know if you require any further assistance.
            We will be waiting for your response.

            NC

            • 3. Re: Intel 540s not booting
              alexbdex

              NC,

               

              I made the following changes:

              - upgraded the graphics card driver

              - changed the SATA settings in my bios from IDE to AHCI (a difficult process in Win 10)

              - upgraded the graphics card driver

              - upgraded my bios

              - cloned my HDD again using the Data Migration Software v 3.1

              => the Intel 540s 240GB SSD now boots.

              Thanks for the suggestion.

               

              Can you advise progress on the new release of firmware for this SSD?

               

              Alexbdex

              • 4. Re: Intel 540s not booting
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Alexbdex,

                We are very glad to hear it worked fine after the suggestions.

                About the firmware update, we are still waiting for the version 2.1.3 to be ready, so far there is no ETA for release but we will keep pushing for updates on it.

                Thanks for contacting us and have a nice day, let us know if you need anything else.

                NC

                • 5. Re: Intel 540s not booting
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Alexbdex,

                  There is a new update about the release of the firmware update for your drive. As you can check on this link, it is estimated to be released anytime next week.

                  In case you need any more information, please let us know.

                  NC

                  • 6. Re: Intel 540s not booting
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Alexbdex,

                    The link we provided yesterday is already live and new version is 2.1.5 for the FUT. Please try it and let us know.

                    NC

                    • 7. Re: Intel 540s not booting
                      alexbdex

                      NC,

                      I downloaded the FUT v 2.1.5 and the Universal USB Installer and executed the following steps:

                      • Loaded the 2.1.5 ISO image onto a USB and rebooted on the USB
                      • FUT eventually started and reported:
                        • S/N CVLT6225030C240CGN
                        • Current FW: LSBG200
                        • New FW: LSF036C
                      • I accepted the conditions to update and the update was advised as successful.
                      • I've rebooted and the SSD (my system boot drive) seems to be working normally.

                       

                      Thanks for the follow up.

                      Alexbdex

                      • 8. Re: Intel 540s not booting
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Alexbdex,

                        Thanks for replying back. We are very glad to hear it worked just fine for you, remember, in case you need any further assistance, feel free to contact us.

                        NC