I would need to know more details of your system before giving to you a recommendation. Let me know which program you are using to run the videos and music; also please send to me the results of our tool Intel® System Support Utility.
Let me know how Youtube videos work.
Thanks for responding.
The issue with the high pitch happens with all programs I have tried (MS Edge, Groove music, Firefox, internet radio,...) and only when connected via HDMI. Funny enough, the youtube videos also run fast but, if I switch to the bluetooth headphones, they start playing at the normal speed.
I-m pasting below the result of the SSU scan /sorry, I didn't find out how to upload the xml file.
Please let me know if you need any more info and thanks again for the support.
Operating System: Microsoft Windows 10 Pro(10.0.10586 Build 10586)
Physical Memory (Installed): 2 GB
Processor : Intel(R) Core(TM) i3-4030Y CPU @ 1.60GHz
System Type: x64-based PC
Display Adapter(s): Intel(R) HD Graphics Family 188.8.131.5263
System Manufacturer: INTEL Corporation
System Model: CRESCENTBAY
Network Adapter(s): Bluetooth Device (Personal Area Network) 10.0.10586.0
Qualcomm Atheros QCA9565 802.11b|g|n WiFi Adapter 10.0.0.318
Realtek PCIe GBE Family Controller 9.1.402.2015
Disk(s): General USB Flash Disk USB Device 29.80 GB (available) 10.0.10586.0
SSD64GB 40.46 GB (available) 10.0.10586.0
I need to collect more details of your system before giving a proper troubleshooting. Run again our tool Intel® System Support Utility and attach the results using the steps below:
-Click on reply
-Click Use advanced editor (upper right side)
-Click Attach (lower right hand)
Thank you for your answer. I verify your system configuration and everything looks good. I noted you are using the latest generic graphics driver 4463.
I suggest you to visit your laptop manufacturer and verify if you are using the latest BIOS, chipset and graphics driver. Pre-build systems use customized drivers, usually Intel drivers do not work.