NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop

[DDani17]

I'm using intel core i3-6100's intel HD 530 to run NSUNS4

Game works at 45-60 fps @ 720p BUT it crashes to desktop every 3-4 minutes of gameplay.

Game always CTD when in story mode

It also crashes in normal Versus matches, like PVP or when using Secret Jutsus.

As I said before, game runs great, but it is unplayable due to huge amount of crashes.

Enclosing SSU Report

UPDATE: The game doesn't "crash" as I referred. The game would freeze (such freeze like the game is crashed, but has black screen with nothing) , so you would hard-close it through task manager. Waiting doesn't help. On previous version of a driver Windows say that the "Driver has stopped and has been recovered", with new beta driver same thing happens, but with no message displayed and with the game still in a task manager

Looking forward for assistance regarding this issue,

Danila.

[idata]

Hello DanilaSyrtsov:

Thank you very much for the SSU information. Based on that information it says that the BIOS version on your board is the version that belongs to 08/27/2015, so there are newer versions, please try to do the BIOS update to the very latest version, which is 1804: http://www.asus.com/Motherboards/Z170-P/HelpDesk_Download/ http://www.asus.com/Motherboards/Z170-P/HelpDesk_Download/ Did the game work fine before on Windows® 10? Some games have different graphics settings, some of them have the best settings to play the game, other games have the option of recommended settings. Did you try just for testing purposes to change those settings? Are you playing the game through a platform like Steam? Any questions, please let me know. Alberto

[DDani17]

So, I updated my UEFI BIOS to the latest v1804

Issue still there. Played on variety of graphic settings from low to high both windowed and fullscreen

Game haven't worked fine before on OS, because it was the first time me playing it.

Played through Steam, verified game cache, Game reinstall, Windows reinstall, all versions of the game crash.

Looking forward for reply,

Danila

[DDani17]

UPDATE: The game doesn't "crash" as I referred. The game would freeze (such freeze like the game is crashed, but has black screen with nothing) , so you would hard-close it through task manager. Waiting doesn't help. On previous version of a driver Windows say that the "Driver has stopped and has been recovered", with new beta driver same thing happens, but with no message displayed and with the game still in a task manager

[idata]

Hello DanilaSyrtsov:

Thank you very much for that information. Since you already tried the latest driver version and a BIOS update, now, we will try to replicate the issue, for that we just need some details about your system configuration: Please fill the next chart: CategoryQuestionsAnswers (N/A if not applicable)DescriptionProvide a detailed description of the issue Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span>Always (100%): Often (51-99%): Sporadic (20-50%): Very Sporadic (<20%):</span>Hardware (HW)Brand and Model of the system. Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too? Make and model of any Displays that are used to see the issue (see note2 below).  LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in) How much memory [RAM] in the system (see note2 below). Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc Hardware Stepping (see note1 below<span style="border: none windowtext 1.0pt; padding: 0in; color: # 3D3D3D; fon...

[DDani17]

CategoryQuestionsAnswers (N/A if not applicable)DescriptionProvide a detailed description of the issue

The game crashes (freezes with black screen and doing nothing, while staying in the task manager as a process, so you would hard close it through task manager.)

The game can crash after 5-10 minutes in the game, mostly while using players' jutsus like Y+B moves or while using secret techniques (Y+Y+B on controller, 80% probability of a crash)

The game always crash in story mode, mostly when battling with 9-tails Kurama and Madara (don't know where it crashes else, because you wouldn't get past prologue because of crashes)

Game would also crash in other modes that are present in the game no matter of resolution or settings used, (Sometimes using 1080p resolution brings crashes much faster than 720p)

Tried everything, from verifying game cache to reinstall game, drivers and Windows 10.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span>Always (100%): Game crash on previous versions of a driver, game freeze with black screen on latest beta drivers (v4474) Often (51-99%): - Sporadic (20-50%): - Very Sporadic (<20%): -</span>Hardware (HW)Brand and Model of the system.ASUS Z170-P, Intel Core i3-6100, Corsair Vengeance LPX 2x4GB 2133Mhz, WD10EZEX, Intel HD 530.Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?No, just Intel HD 530Make and model of any Displays that are used to see the issue (see note2 below).  LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)EFP (TV through HDMI, TV set into PC mode)<td style="padding: 0 5.4pt; border-right-width: 1pt; border-bottom-width: 1pt; border-style: none solid solid none; border-right-col...

[idata]

Hello DanilaSyrtsov:

Thank you very much for that information, it is very helpful for us. Now, we will try to replicate the scenario, we will try to use the closest configuration based on the system you have. As soon as I get the results, I will post all the details on this thread. Any questions, please let me know. Alberto

[DDani17]

Thanks for the information, will be waiting for the reply.

[idata]

Hello DanilaSyrtsov:

Perfect, thank you, as soon as we get the results I will post all the details on this thread. Any questions, please let me know. Alberto

[idata]

Hello DanilaSyrtsov:

I just wanted to let you know that we are still trying to replicate the issue. As soon as I get a possible resolution I will post it on this thread. Any questions, please let me know. Alberto

[idata]

Hello DanilaSyrtsov:

I just wanted to let you know that we are still trying to replicate the issue related to NSUNS4. In the mean time, could you please try the following drivers, thay re older than 4474, but they might work better: 4463: https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 4352: https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-?product=88345 https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-?product=88345 Please try to un-install and re-install the driver manually. To un-install it manually: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html To install it manually: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Please let me know the results of trying those drivers. Any questions please let me know. Alberto

[DDani17]

As I said earlier, "On previous version of a driver Windows say that the "Driver has stopped and has been recovered", with new beta driver same thing happens, but with no message displayed and with the game still in a task manager". This applies to all versions of drivers that were available to install, and to versions you provided in the reply. All in all, game crashes on all versions of a driver, but on the newest (v4474) it doesn't show error message when crashing, while older versions (v4463,4352, etc.) do.

Regards,

Danila

[idata]

Hello DanilaSyrtsov:

Thank you very much for letting us know that information, we just wanted to make sure that we tried all the drivers in order to fix this problem. The case is still under investigation, as soon as I get any updates, I will post all the details on this thread. Any questions, please let me know. Alberto

[Bryce__Intel]

DanilaSyrtsov

Have you found a driver that's working for you yet? I'm picking up this issue and need to get the latest status from you on it to proceed. If you're willing, could you install the latest driver and retest this issue and let me know the results?

Here's the latest Beta for your platform. Thanks for your help in bringing this to our attention! And apologies for the delay.

https://downloadcenter.intel.com/download/26464 Download Intel Graphics Beta Driver [15.45]

.:Bryce:.

[Bryce__Intel]

DanilaSyrtsov

I haven't heard from you yet. You're the only one reporting this issue in the thread, if no response is received I'll close this out as resolved. Thanks.

[DDani17]

I got the Nvidia GTX card, so I don't have this issue now. Haven't checked new drivers, though.

[idata]

Hello DanilaSyrtsov:

Thank you very much for letting us know that information. Perfect, excellent, it is great to hear that the game is working fine with a video card. At this point if it is working fine with that video card then you can keep that configuration, or as you mentioned you can try to install the latest drivers, but remember that those drivers are the Intel® graphics controller, so if you want to test them you will need to remove the video card. Any further questions, please let me know. Regards Alberto

[idata]

Hello DanilaSyrtsov:

I just wanted to check if you are going to keep the video card installed and if you need further assistance on this matter? Any questions, please let me know. Regards Alberto

[MUchi4]

hey yo would this work on an intel hd 520?

[Bryce__Intel]

Hi Madara,

If by "this" you're referring to the driver, please use the current latest driver here: https://downloadcenter.intel.com/download/26563/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?v=t Download Intel® Graphics Driver for Windows* [15.45] and let me know if you're still experiencing the issue. Thanks!