1 2 Previous Next 19 Replies Latest reply on Feb 21, 2017 11:21 AM by Bryce@Intel

    NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop

    DanilaSyrtsov

      I'm using intel core i3-6100's intel HD 530 to run NSUNS4


      Game works at 45-60 fps @ 720p BUT it crashes to desktop every 3-4 minutes of gameplay.

      Game always CTD when in story mode

      It also crashes in normal Versus matches, like PVP or when using Secret Jutsus.

       

      As I said before, game runs great, but it is unplayable due to huge amount of crashes.

       

      Enclosing SSU Report

       

      UPDATE: The game doesn't "crash" as I referred. The game would freeze (such freeze like the game is crashed, but has black screen with nothing) , so you would hard-close it through task manager. Waiting doesn't help. On previous version of a driver Windows say that the "Driver has stopped and has been recovered", with new beta driver same thing happens, but with no message displayed and with the game still in a task manager

       

      Looking forward for assistance regarding this issue,

      Danila.

        • 1. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello DanilaSyrtsov:
           
          Thank you very much for the SSU information.
           
          Based on that information it says that the BIOS version on your board is the version that belongs to 08/27/2015, so there are newer versions, please try to do the BIOS update to the very latest version, which is 1804:
           
          http://www.asus.com/Motherboards/Z170-P/HelpDesk_Download/
           
          Did the game work fine before on Windows® 10?
           
          Some games have different graphics settings, some of them have the best settings to play the game, other games have the option of recommended settings.
           
          Did you try just for testing purposes to change those settings?
           
          Are you playing the game through a platform like Steam?
           
          Any questions, please let me know.
           
          Alberto
           

          • 2. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
            DanilaSyrtsov

            So, I updated my UEFI BIOS to the latest v1804

            Issue still there. Played on variety of graphic settings from low to high both windowed and fullscreen

            Game haven't worked fine before on OS, because it was the first time me playing it.

            Played through Steam, verified game cache, Game reinstall, Windows reinstall, all versions of the game crash.

             

            Looking forward for reply,
            Danila

            • 3. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
              DanilaSyrtsov

              UPDATE: The game doesn't "crash" as I referred. The game would freeze (such freeze like the game is crashed, but has black screen with nothing) , so you would hard-close it through task manager. Waiting doesn't help. On previous version of a driver Windows say that the "Driver has stopped and has been recovered", with new beta driver same thing happens, but with no message displayed and with the game still in a task manager

              • 4. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello DanilaSyrtsov:
                 
                Thank you very much for that information.
                 
                Since you already tried the latest driver version and a BIOS update, now, we will try to replicate the issue, for that we just need some details about your system configuration:
                 
                Please fill the next chart:
                                                                                                                                                                                                                                                                                           

                CategoryQuestionsAnswers (N/A if not applicable)
                DescriptionProvide a detailed description of the issue 
                Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%):
                   Often (51-99%):
                   Sporadic (20-50%):
                   Very Sporadic (<20%):
                Hardware (HW)Brand and Model of the system. 
                Hybrid or switchable graphics system?
                   ie Does it have AMD or NV graphics too?
                 
                Make and model of any Displays that are used to see the issue (see note2 below).
                   LFP 
                = Local Flat Panel (Laptop panel)
                   EFP = External Flat Panel (Monitor you plug in)
                 
                How much memory [RAM] in the system (see note2 below). 
                Provide any other hardware needed to replicate the issue.
                   ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                 
                Hardware Stepping (see note1 below). 
                Software (SW)Operating System version (see note2 below). 
                VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. 
                Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 
                SW or Apps version used to replicate the issue. 
                ConfigurationsSingle display, clone, or extended (see note2 below). 
                Display resolution & refresh rate setting of each display (see note2 below). 
                AC or DC mode, i.e. is power cable plugged in or not? 
                How to reproPlease provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                   A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                  
                     
                1.  
                2.    
                3.  
                4.    
                5.  
                6.    
                7.  
                8.    
                9.  
                10.   
                   ...
                 
                 
                Also, we need a report from the Intel® HD Graphics control panel, once you open that, choose "options and support", then choose "information center", and then choose where it says "file" at the bottom, you will get a text file, please attach it to the thread.
                 
                Any questions, please let me know.
                 
                Alberto
                 

                • 5. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
                  DanilaSyrtsov
                  CategoryQuestionsAnswers (N/A if not applicable)
                  DescriptionProvide a detailed description of the issue

                  The game crashes (freezes with black screen and doing nothing, while staying in the task manager as a process, so you would hard close it through task manager.)

                  The game can crash after 5-10 minutes in the game, mostly while using players' jutsus like Y+B moves or while using secret techniques (Y+Y+B on controller, 80% probability of a crash)

                  The game always crash in story mode, mostly when battling with 9-tails Kurama and Madara (don't know where it crashes else, because you wouldn't get past prologue because of crashes)

                  Game would also crash in other modes that are present in the game no matter of resolution or settings used, (Sometimes using 1080p resolution brings crashes much faster than 720p)

                   

                  Tried everything, from verifying game cache to reinstall game, drivers and Windows 10.

                  Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%): Game crash on previous versions of a driver, game freeze with black screen on latest beta drivers (v4474)
                    Often (51-99%): -
                    Sporadic (20-50%): -
                    Very Sporadic (<20%): -
                  Hardware (HW)Brand and Model of the system.ASUS Z170-P, Intel Core i3-6100, Corsair Vengeance LPX 2x4GB 2133Mhz, WD10EZEX, Intel HD 530.
                  Hybrid or switchable graphics system?
                    ie Does it have AMD or NV graphics too?
                  No, just Intel HD 530
                  Make and model of any Displays that are used to see the issue (see note2 below).
                    LFP
                  = Local Flat Panel (Laptop panel)
                    EFP = External Flat Panel (Monitor you plug in)
                  EFP (TV through HDMI, TV set into PC mode)
                  How much memory [RAM] in the system (see note2 below).8 GB (2x4GB, dual channel)
                  Provide any other hardware needed to replicate the issue.
                    ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                  Any HDMI cable, any TV (Don't think that this is TV or cable related issue),
                  Hardware Stepping (see note1 below).
                  Software (SW)Operating System version (see note2 below).Windows 10 Pro, 64bit
                  VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.1036,0
                  Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).20.19.15.4474
                  SW or Apps version used to replicate the issue.every version of the NSUNS4
                  ConfigurationsSingle display, clone, or extended (see note2 below).Single display
                  Display resolution & refresh rate setting of each display (see note2 below).1920x1080@60Hz (in-game 1280x720p@60Hz)
                  AC or DC mode, i.e. is power cable plugged in or not?AC (Power brick of a TV plugged in)
                  How to reproPlease provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                    A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

                  1. Play story mode's prologue where Hoshirama fights against Madara

                   

                  2. After cutscene where 9-tails slices mountains begins a sequence where you fight using tailed beasts in a forest game will crash after 4-5 seconds of a fight, sometimes after 10-15.

                   

                  OR

                   

                  1. Play free fight mode (Versus) using any charachters (it is crucial to play team versus, game would crash quicker)

                  2. Use secret jutsus (Y+Y+B) as much as possible. Game will crash. (sometimes it will crash even without using these      Y+Y+B moves)

                   

                   

                  Also enclosing report from Intel HD Graphics Panel, as requested.

                   

                  Regards,

                  Danila.

                  • 6. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello DanilaSyrtsov:
                     
                    Thank you very much for that information, it is very helpful for us.
                     
                    Now, we will try to replicate the scenario, we will try to use the closest configuration based on the system you have.
                     
                    As soon as I get the results, I will post all the details on this thread.
                     
                    Any questions, please let me know.
                     
                    Alberto
                     

                    • 7. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
                      DanilaSyrtsov

                      Thanks for the information, will be waiting for the reply.

                      • 8. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello DanilaSyrtsov:
                         
                        Perfect, thank you, as soon as we get the results I will post all the details on this thread.
                         
                        Any questions, please let me know.
                         
                        Alberto
                         

                        • 9. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello DanilaSyrtsov:
                           
                          I just wanted to let you know that we are still trying to replicate the issue.
                           
                          As soon as I get a possible resolution I will post it on this thread.
                            
                          Any questions, please let me know.
                           
                          Alberto
                           

                          • 10. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello DanilaSyrtsov:
                             
                            I just wanted to let you know that we are still trying to replicate the issue related to NSUNS4.
                             
                            In the mean time, could you please try the following drivers, thay re older than 4474, but they might work better:
                             
                            4463:
                             
                            https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
                             
                            4352:
                             
                            https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-?product=88345
                             
                            Please try to un-install and re-install the driver manually.
                             
                            To un-install it manually:
                             
                            http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html
                             
                            To install it manually:
                             
                            http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html
                             
                            Please let me know the results of trying those drivers.
                             
                            Any questions please let me know.
                             
                            Alberto
                             

                            • 11. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
                              DanilaSyrtsov

                              As I said earlier, "On previous version of a driver Windows say that the "Driver has stopped and has been recovered", with new beta driver same thing happens, but with no message displayed and with the game still in a task manager". This applies to all versions of drivers that were available to install, and to versions you provided in the reply. All in all, game crashes on all versions of a driver, but on the newest (v4474) it doesn't show error message when crashing, while older versions (v4463,4352, etc.) do.

                               

                              Regards,

                              Danila

                              • 12. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello DanilaSyrtsov:
                                 
                                Thank you very much for letting us know that information, we just wanted to make sure that we tried all the drivers in order to fix this problem.
                                 
                                The case is still under investigation, as soon as I get any updates, I will post all the details on this thread.
                                 
                                Any questions, please let me know.
                                 
                                Alberto
                                 

                                • 13. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
                                  Bryce@Intel

                                  DanilaSyrtsov

                                  Have you found a driver that's working for you yet? I'm picking up this issue and need to get the latest status from you on it to proceed. If you're willing, could you install the latest driver and retest this issue and let me know the results?

                                  Here's the latest Beta for your platform. Thanks for your help in bringing this to our attention! And apologies for the delay.

                                  Download Intel Graphics Beta Driver [15.45]

                                   

                                  .:Bryce:.

                                  • 14. Re: NSUNS4 (Naruto Shippuden Ultimate Ninja Storm 4) Crashes to desktop
                                    Bryce@Intel

                                    DanilaSyrtsov

                                    I haven't heard from you yet. You're the only one reporting this issue in the thread, if no response is received I'll close this out as resolved. Thanks.

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