13 Replies Latest reply on Aug 3, 2016 6:41 PM by Intel Corporation

    Intel® NUC Kit NUC5PGYH and Google Chrome

    rafaelfm03

      Hi,

       

      Anybody knows why the Intel CPU gets 90-100% of utilization when running live broadcast or Youtube 1080p videos ?

        • 1. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
          TechnoCaveman

          Hi.

          First - which version of Windows & service pack are you running ?
          Which version of Chrome ?
          Is it the YouTube web site or a YouTube application ?
          If you open Task manager, which services are maxing out the CPU ?

           

          Yea - a lot of questions but it will help answer your question.

           

          Allen

          • 2. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
            rafaelfm03

            thanks!!

             

            Windows 10 Home v.1511 10586.420

            Chrome 51.02704.106 (64-bit)

            Youtube Site and Sportv Site to watch live sports (brazilian TV)

            Chrome gets 70% CPU (many threads open)

            Intel® NUC Kit NUC5PGYH 8GB RAM HD Seagate 1TB

            • 3. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
              TechnoCaveman

              Rafaelfmo03,

               

                  Hmm, you set up sounds good. Your Chrome is newer than mine Version 51.0.2704.103 m

                 8GB of memory is good. 2 is the minimum - but that is a Microsoft minimum.
                  Chrome does open multiple threads or processes for a single screen. I have not see Chrome take over the CPU like that for soo long.
                  I wish I could help more. I hope someone else has the answers.

               

                Here is a link to high CHROM CPU usage on Win 10  - https://www.reddit.com/r/Windows10/comments/3awn3s/chrome_using_insane_cpu_usage_on_windows_10_but/

               

              Allen

              • 4. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
                rafaelfm03

                Thanks for help. I'm searching for an answer.Sem título.png

                • 5. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
                  TechnoCaveman

                  Rafaelfm03,

                   

                      Those numbers are much higher than normal. Like I.E., FireFox or antivirus programs Chrome will use most of the CPUs time. When Chrome does use most of the CPU it should not be for that long - less than a minute.

                   

                      Wish I could help more.

                  • 6. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
                    Intel Corporation
                    This message was posted by Intel Corporation on behalf of

                    Hello:
                     
                    Thank you very much to TechnoCaveman for all the comments on this thread, those should be useful for the customer.
                     
                    To rafaelfm03, please try a BIOS update to the latest BIOS version which is 0054.
                     
                    On the following link you will see how to do the BIOS update using the F7 method, which is very reliable:
                     
                    http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html
                     
                    And here you have the .BIO file needed to do the BIOS update:
                     
                    https://downloadcenter.intel.com/download/25991/BIOS-Update-PYBSWCEL-86A-
                     
                    Also, we do have a tool to test the processor, please run that tool, it is called processor diagnostics tool, once test gets completed look for an option that says "file" then select “view file results" and copy paste that report on this thread so we can see it, you can send it as an attachment as well.
                     
                    Here is the link to download the tool:
                     
                    https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
                     
                    Second option to the left to install it
                     
                    Any questions, please let me know.
                     
                    Alberto
                     

                    • 7. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
                      rafaelfm03

                      Alberto,

                       

                      My BIOS was already at 0054 version and i attached the results of trhe tests.

                       

                      --- IPDT64 - Revision: 3.0.0.25.W.MP

                      --- IPDT64 - Start Time: 13/07/2016 23:53:59

                       

                       

                      --------------------------------------------------------------------

                      Processor 1

                      --------------------------------------------------------------------

                      Genuine Intel CPU Test

                      Module Version: 1.0.12.64b.W

                      Start Time: Wed Jul 13 23:54:01 2016

                      Test Result - PASS

                      Expected: GenuineIntel

                      Detected: GenuineIntel

                      End Time: Wed Jul 13 23:54:01 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      Temperature Test

                      Module Version: 1.0.12.64b.W

                      Start Time: Wed Jul 13 23:54:02 2016

                      Test Result - PASS

                      Expected: Greater than 1 degrees below max

                      Received: 38 degrees below max

                      End Time: Wed Jul 13 23:54:07 2016

                      Total Time:  seconds: 5

                      --------------------------------------------------------------------

                      CPU Brand String Test

                      Module Version: 1.0.12.64b.W

                      Start Time: Wed Jul 13 23:54:07 2016

                      Test Result - PASS

                      Expected String Parts: As Defined in BrandString_LocalConfig.xml

                      Detected: Intel(R) Pentium(R) CPU  N3700  @ 1.60GHz

                      End Time: Wed Jul 13 23:54:07 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      CPU Frequency Test

                      Module Version: 1.0.14.64b.W

                      Start Time: Wed Jul 13 23:54:08 2016

                      Test Result - PASS

                      Processor Name:       Intel(R) Pentium(R) CPU  N3700  @ 1.60GHz

                      Expected CPU Frequency: 1.60

                      Detected CPU Frequency: 1.59891

                      This CPU does not support base clock

                      QPI link rate Test - Not supported.

                      Skipping QPI link rate Test.

                      End Time: Wed Jul 13 23:54:18 2016

                      Total Time:  seconds: 10

                      --------------------------------------------------------------------

                      Floating Point Test

                      Module Version: 1.0.10.64b.W

                      Start Time: Wed Jul 13 23:54:18 2016

                      Test Result - PASS

                      Million Floating Points per Second, MFLOPS: 216

                      Error: 0

                      --- Floating Point Test Passed!!!---

                      End Time: Wed Jul 13 23:54:20 2016

                      Total Time:  seconds: 2

                      --------------------------------------------------------------------

                      Prime Number Generation Test

                      Module Version: 1.0.10.64b.W

                      Start Time: Wed Jul 13 23:54:20 2016

                      Test Result - PASS

                      Operation Per Second: 1.99374e+006

                      Error: 0

                      --- Prime Number Generation Test Passed!!!---

                      End Time: Wed Jul 13 23:54:22 2016

                      Total Time:  seconds: 2

                      --------------------------------------------------------------------

                      Cache Test

                      Module Version: 1.0.10.64b.W

                      Start Time: Wed Jul 13 23:54:22 2016

                      Test Result - PASS

                       

                       

                      --- Reading Cache Size --- 

                       

                       

                      - Detected L1 Data Cache Size --> 24

                      - Detected L1 Inst Cache Size --> 32

                       

                       

                      - Detected L2 Cache Size --> 1024

                      - Detected L3 Cache Size --> Not Detected.

                       

                       

                      Cache Size Test Passed!!!

                       

                       

                      End Time: Wed Jul 13 23:54:22 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      MMXSSE Test

                      Module Version: 1.0.10.64b.W

                      Start Time: Wed Jul 13 23:54:22 2016

                      Test Result - PASS

                       

                       

                      --- Determining MMX - SSE capabilities ---

                        --- CPU FEATURES DETECTION FOR ---

                                   ---        MMX SSE       ---

                      MMX - MMX Supported --> Yes

                      SSE - SSE Supported --> Yes

                      SSE2 - SSE2 Supported --> Yes

                      SSE3 - SSE3 Supported --> Yes

                      SSSE3 - SSSE3 Supported --> Yes

                      SSE4.1 - SSE4.1 Supported --> Yes

                      SSE4.2 - SSE4.2 Supported --> Yes

                        --- MMX SSE - capabilities check complete ---

                      MMX Test Result --- PASS

                      SSE Test Result --- PASS

                      SSE2 Test Result --- PASS

                      SSE3 Test Result --- PASS

                      SSSE3 Test Result --- PASS

                      SSE4.1 Test Result --- PASS

                      SSE4.2 Test Result --- PASS

                       

                       

                      End Time: Wed Jul 13 23:54:22 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      AVX Test

                      Module Version: 1.0.11.64b.W

                      Start Time: Wed Jul 13 23:54:23 2016

                      Test Result - PASS

                       

                       

                      --- Determining AVX AES PCLMULQDQ capabilities ---

                        --- CPU FEATURES DETECTION FOR ---

                                  --- AVX/AES/PCLMULQDQ ---

                      AVX - Advanced Vector Extensions Supported --> No

                      AVX OS Support   - AVX Operating System Supported --> No ---> No Test Required

                      AES - Advanced Encryption Standard Supported --> Yes

                      PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

                        --- AVX AES PCLMULQDQ capabilities check complete ---

                      AVX Compare Test Result --- Not Tested

                      AES Test Result --- PASS

                      PCLMULQDQ Test Result --- PASS

                      AES PCLMULQDQ Testing Passed !!

                       

                       

                      End Time: Wed Jul 13 23:54:23 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      IMC Test

                      Module Version: 1.0.7.64b.W

                      Start Time: Wed Jul 13 23:54:24 2016

                      Test Result - PASS

                      ---  Integrated Memory Controller Test NOT Supported on this Processor  ---

                      ..Skipping Integrated Memory Controller Test..

                      End Time: Wed Jul 13 23:54:24 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      PCH Test

                      Module Version: 1.0.9.64b.W

                      Start Time: Wed Jul 13 23:54:24 2016

                      Test Result - Config Mismatch

                      Platform Controller Hub Test not supported current chipset.

                      Skipping Platform Controller Hub Test.

                      End Time: Wed Jul 13 23:54:24 2016

                      Total Time:  seconds: 0

                      --------------------------------------------------------------------

                      IGD Module Test

                      Module Version: 1.0.12.64b.W

                      Start Time: Wed Jul 13 23:54:24 2016

                      Test Result: Intel(R) Integrated Graphics Device Not Detected or Not Configured, Test Skipped

                      End Time: Wed Jul 13 23:54:25 2016

                      Total Time:  seconds: 1

                      --------------------------------------------------------------------

                      GFX Module Test

                      Module Version: 1.0.12.64b.W

                      Start Time: Wed Jul 13 23:54:25 2016

                      GFX Module Test: PASS

                      End Time: Wed Jul 13 23:54:57 2016

                      Total Time:  seconds: 32

                      --------------------------------------------------------------------

                      CPU Load

                      Module Version: 1.0.10.64b.W

                      Start Time: Wed Jul 13 23:54:57 2016

                      CPU Load: PASS

                      End Time: Wed Jul 13 23:58:57 2016

                      Total Time:  seconds: 240

                      --------------------------------------------------------------------

                      --- IPDT64 - Temperature Monitor Results

                       

                       

                      --- Temperature Test ---

                      ...

                      Version 1.0.12.64b.W

                      ...

                       

                       

                      34 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 34 degrees below max

                       

                       

                      --- Temperature Test ---

                      ...

                      Version 1.0.12.64b.W

                      ...

                       

                       

                       

                       

                      Entering run forever

                      34 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 34 degrees below max

                      Test PASSED

                      29 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 29 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      27 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 27 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      27 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 27 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      27 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 27 degrees below max

                      Test PASSED

                      26 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 26 degrees below max

                      Test PASSED

                      26 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 26 degrees below max

                      Test PASSED

                      26 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 26 degrees below max

                      Test PASSED

                      26 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 26 degrees below max

                      Test PASSED

                      26 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 26 degrees below max

                      Test PASSED

                      26 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 26 degrees below max

                      Test PASSED

                      25 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 25 degrees below max

                      Test PASSED

                      26 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 26 degrees below max

                      Test PASSED

                      26 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 26 degrees below max

                      Test PASSED

                      25 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 25 degrees below max

                      Test PASSED

                      25 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 25 degrees below max

                      Test PASSED

                      28 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 28 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      25 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 25 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      27 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 27 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                      24 degrees C below maximum

                      Test Result - PASS

                      Expected Greater than 1 degrees below max

                      Received 24 degrees below max

                      Test PASSED

                       

                       

                      Temperature Monitor Stopped

                       

                       

                      --------------------------------------------------------------------

                       

                       

                      System Information

                      ------------------

                      Processor Name: Intel(R) Pentium(R) CPU  N3700  @ 1.60GHz

                      Processor Information: Intel64 Family 6 Model 76 Stepping 3

                      Number of Physical Cores: 4

                      Number of Logical Cores: 4

                      Installed System Memory: 8 GB

                      Operating System: Microsoft Windows 10 Home 64 bits

                      Graphics Information: Intel(R) HD Graphics

                      System Product: NUC5PGYB

                      System BIOS: GYBSWCEL.86A.0054.2016.0503.1546

                      System Serial Number: G6GY5470031T

                      --------------------------------------------------------------------

                       

                       

                      --- IPDT64 - End Time: 13/07/2016 23:58:57

                      --- IPDT64 - Result: Pass

                      --------------------------------------------------------------------

                      • 8. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
                        Intel Corporation
                        This message was posted by Intel Corporation on behalf of

                        Hello rafaelfm03:
                         
                        Thank you very much for that information, it is very helpful for us.
                         
                        I actually was able to replicate the issue on the same exact NUC model, and if you play a 1080p video from you tube, the CPU usage does go up to 95% or higher, and the reason for that seems to be related to a specific code that the video is using that makes the usage go up.
                         
                        Do you know the version of the graphics driver you have on the NUC?
                         
                        To find that out just right click anywhere on the desktop, select “graphics properties”, then “options and support”, then “information center” and look in there for driver version.
                         
                        The driver version is very important, because maybe there is a newer driver.
                         
                        Any questions, please let me know.
                         
                        Alberto
                         

                        • 9. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
                          rafaelfm03

                          Thanks Alberto, the version is 20.19.15.4444 and the video BIOS 1007.0.

                           

                          regards

                          • 10. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
                            Intel Corporation
                            This message was posted by Intel Corporation on behalf of

                            Hello rafaelfm03:

                            Thank you very much for that information.

                            The 4444 is the latest driver version for the NUC, the one we have in our web site is version 4256, the one currently on your NUC seems to belong to Windows®.

                            Here is the link for our driver, for testing purposes you can always un-install the one you have in the NUC, and install this one, just to see if the issue persists:

                            https://downloadcenter.intel.com/download/25176/Intel-HD-Graphics-Production-Driver-for-Windows-10-64-bit-N-Series-?product=92136

                            But, since we tested the same NUC in here also with driver version 4444 and the issue was replicated, it seems to be this behavior is actually expected on this NUC, when playing 1080p videos probably due to a codec on the video itself.

                            One of the things you can try is to use a stick of RAM of 16GB, if you have the option of course.

                            Any questions, please let me know.

                            Alberto

                            • 11. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
                              rafaelfm03

                              Alberto,

                               

                              Thanks for the answer, but i think that the problem is the integrated graphic card it self, because the same video in my Dell XPS 8700 with a dedicated video card (GeForce GT 720) the CPU shows only 8% of utilization, so i presume that the video is handled by the video card with much more resources than the integrated card in the NUC. i will try to test this video in others browsers to see if they can handle better this issue, if you could do some tests too it will be great.

                               

                              regards.

                              • 12. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
                                Intel Corporation
                                This message was posted by Intel Corporation on behalf of

                                Hello rafaelfm03:
                                 
                                Thank you very much for that information.
                                 
                                Yes, a dedicated video card will have more capabilities to play 1080p videos that the integrated video card on the NUC, so the fact that the CPU usage is 8% is expected.
                                 
                                Go ahead and test the NUC with different browsers, and please let us know the results.
                                 
                                We will also try some tests to confirm the information posted above.
                                 
                                Any questions, please let me know.
                                 
                                Alberto
                                 

                                • 13. Re: Intel® NUC Kit NUC5PGYH and Google Chrome
                                  Intel Corporation
                                  This message was posted by Intel Corporation on behalf of

                                  Hello rafaelfm03:
                                   
                                  I just wanted to check if the information posted previously was useful for you, and if you need further assistance on this case?
                                   
                                  Any questions, please let me know.
                                   
                                  Alberto