10 Replies Latest reply on Sep 1, 2016 9:43 AM by Intel Corporation

    driver update reinstal issue

    Robbe_B

      Every few days i need to download and reinstall the same driver update for my intel cpu

      this happens once every few days and is very annoying because it makes my cpu or memory usage go to 99% wich makes my pc very slow imidiatly and can be very stresful mid game session

       

      my specs are

      motherboard : Asrock fatal1ty b85 killer

      memory : 2x crucial ballistix sport 8 gb

      hardisk: WD green WD 20 ezrx

      SSD:BX100 250 gb ssd

      cpu :intel core i 7 4790 /3.6 Ghz

      Gpu: Sapphire nitro r9 380 4g D5 (amd)

        • 1. Re: driver update reinstal issue
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Robbe_B,
           
          Let’s try testing your system with the Intel® Processor Diagnostic Tool, to verify the functionality of your system. The diagnostic checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.
          Please attach the results to your answer.
          Intel® Processor Diagnostic Tool
          https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
           
          Are you getting any error message? What is the driver version you are using?
           
          Regards,
          Hellen.
           

          • 2. Re: driver update reinstal issue
            Robbe_B

            I can respond now but tomorrow i wil be on vacation for a few weeks so i cant respond during that time

             

            --- IPDT64 - Revision: 3.0.0.25.W.MP

            --- IPDT64 - Start Time: 7/16/2016 12:13:57 PM

             

             

            --------------------------------------------------------------------

            Processor 1

            --------------------------------------------------------------------

            Genuine Intel CPU Test

            Module Version: 1.0.12.64b.W

            Start Time: Sat Jul 16 12:13:58 2016

            Test Result - PASS

            Expected: GenuineIntel

            Detected: GenuineIntel

            End Time: Sat Jul 16 12:13:58 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            Temperature Test

            Module Version: 1.0.12.64b.W

            Start Time: Sat Jul 16 12:13:58 2016

            Test Result - PASS

            Expected: Greater than 1 degrees below max

            Received: 40 degrees below max

            End Time: Sat Jul 16 12:13:58 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            CPU Brand String Test

            Module Version: 1.0.12.64b.W

            Start Time: Sat Jul 16 12:13:58 2016

            Test Result - PASS

            Expected String Parts: As Defined in BrandString_LocalConfig.xml

            Detected: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

            End Time: Sat Jul 16 12:13:58 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            CPU Frequency Test

            Module Version: 1.0.14.64b.W

            Start Time: Sat Jul 16 12:13:59 2016

            Test Result - PASS

            Processor Name: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

            Expected CPU Frequency: 3.60

            Detected CPU Frequency: 3.8526

            Expected Base Clock: 100

            Detected Base Clock: 101.384

            Expected frequency - The highest frequency at which the tested processor was manufactured to operate

            Detected frequency - The frequency at which the tested processor is currently operating

            Power management modes can create marginally higher or lower detected frequency

            than expected frequency. Small variations in clock frequencies are common.

            QPI link rate Test - Not supported.

            Skipping QPI link rate Test.

            End Time: Sat Jul 16 12:14:00 2016

            Total Time:  seconds: 1

            --------------------------------------------------------------------

            Floating Point Test

            Module Version: 1.0.10.64b.W

            Start Time: Sat Jul 16 12:14:00 2016

            Test Result - PASS

            Million Floating Points per Second, MFLOPS: 489.6

            Error: 0

            --- Floating Point Test Passed!!!---

            End Time: Sat Jul 16 12:14:02 2016

            Total Time:  seconds: 2

            --------------------------------------------------------------------

            Prime Number Generation Test

            Module Version: 1.0.10.64b.W

            Start Time: Sat Jul 16 12:14:02 2016

            Test Result - PASS

            Operation Per Second: 4.65205e+006

            Error: 0

            --- Prime Number Generation Test Passed!!!---

            End Time: Sat Jul 16 12:14:04 2016

            Total Time:  seconds: 2

            --------------------------------------------------------------------

            Cache Test

            Module Version: 1.0.10.64b.W

            Start Time: Sat Jul 16 12:14:04 2016

            Test Result - PASS

             

             

            --- Reading Cache Size --- 

             

             

            - Detected L1 Data Cache Size --> 32

            - Detected L1 Inst Cache Size --> 32

             

             

            - Detected L2 Cache Size --> 256

            - Detected L3 Cache Size --> 8192

             

             

            Cache Size Test Passed!!!

             

             

            End Time: Sat Jul 16 12:14:04 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            MMXSSE Test

            Module Version: 1.0.10.64b.W

            Start Time: Sat Jul 16 12:14:04 2016

            Test Result - PASS

             

             

            --- Determining MMX - SSE capabilities ---

              --- CPU FEATURES DETECTION FOR ---

                         ---        MMX SSE       ---

            MMX - MMX Supported --> Yes

            SSE - SSE Supported --> Yes

            SSE2 - SSE2 Supported --> Yes

            SSE3 - SSE3 Supported --> Yes

            SSSE3 - SSSE3 Supported --> Yes

            SSE4.1 - SSE4.1 Supported --> Yes

            SSE4.2 - SSE4.2 Supported --> Yes

              --- MMX SSE - capabilities check complete ---

            MMX Test Result --- PASS

            SSE Test Result --- PASS

            SSE2 Test Result --- PASS

            SSE3 Test Result --- PASS

            SSSE3 Test Result --- PASS

            SSE4.1 Test Result --- PASS

            SSE4.2 Test Result --- PASS

             

             

            End Time: Sat Jul 16 12:14:04 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            AVX Test

            Module Version: 1.0.11.64b.W

            Start Time: Sat Jul 16 12:14:05 2016

            Test Result - PASS

             

             

            --- Determining AVX AES PCLMULQDQ capabilities ---

              --- CPU FEATURES DETECTION FOR ---

                        --- AVX/AES/PCLMULQDQ ---

            AVX - Advanced Vector Extensions Supported --> Yes

            AVX OS Support   - AVX Operating System Supported --> Yes

            AES - Advanced Encryption Standard Supported --> Yes

            PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

              --- AVX AES PCLMULQDQ capabilities check complete ---

            AVX Compare Test Result --- PASS

            AES Test Result --- PASS

            PCLMULQDQ Test Result --- PASS

             

             

            End Time: Sat Jul 16 12:14:05 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            IMC Test

            Module Version: 1.0.7.64b.W

            Start Time: Sat Jul 16 12:14:06 2016

            Test Result - PASS

            --- Reading Memory Size ---

            Detected Memory Size is --> 16.00GB

            --- Subtest - Memory Size Test Passed!!!  ---

            --- Integrated Memory Controller Stress Test ---

            Memory to be allocated = 1048576 byte

            Memory Allocated.

            Test 1 Ones and Zeros Moving Inversions write operations - Passed

            Test 1 Ones and Zeros Moving Inversions verification operations - Passed

            Test 2 32Bits Sliding Ones write operations - Passed

            Test 2 32Bits Sliding Ones verification operations - Passed

            Test 3 32Bits Sliding Zero write operations - Passed

            Test 3 32Bits Sliding Zero verification operations - Passed

            Memory Deallocated.

            --- Subtest - Memory Stress Test Passed!!!  ---

            Integrated Memory Controller Stress Test Passed!!!

            End Time: Sat Jul 16 12:14:06 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            PCH Test

            Module Version: 1.0.9.64b.W

            Start Time: Sat Jul 16 12:14:06 2016

            Test Result - PASS

             

             

            Chipset          : Intel(R) B85 Express Chipset

             

             

            2 device connected to PCI Express Port 1

               1 : AMD Radeon (TM) R9 380 Series

               2 : High Definition Audio Bus

             

             

            No device connected to PCI Express Port 2

             

             

            1 device connected to PCI Express Port 4

               1 : PCI-to-PCI Bridge

             

             

            1 device connected to PCI Express Port 5

               1 : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)

             

             

            3 device connected to SATA Controller 1

               1 : CT250BX100SSD1

               2 : ATAPI iHDS118   8

               3 : WDC WD20EZRX-22D8PB0

             

             

            3USB devices detected

               1 : USB Composite Device

               2 : Logitech Download Assistant

               3 : USB Mass Storage Device

             

             

            1 device connected to Intel High Definition Audio Controller

               1 : Realtek High Definition Audio

             

             

            Platform Controller Hub Test Completed!!!

            End Time: Sat Jul 16 12:14:06 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            IGD Module Test

            Module Version: 1.0.12.64b.W

            Start Time: Sat Jul 16 12:14:07 2016

            Test Result: Intel(R) Integrated Graphics Device Not Detected, Test Skipped

            End Time: Sat Jul 16 12:14:07 2016

            Total Time:  seconds: 0

            --------------------------------------------------------------------

            GFX Module Test

            Module Version: 1.0.12.64b.W

            Start Time: Sat Jul 16 12:14:07 2016

            GFX Module Test: PASS

            End Time: Sat Jul 16 12:14:35 2016

            Total Time:  seconds: 28

            --------------------------------------------------------------------

            CPU Load

            Module Version: 1.0.10.64b.W

            Start Time: Sat Jul 16 12:14:35 2016

            CPU Load: PASS

            End Time: Sat Jul 16 12:18:35 2016

            Total Time:  seconds: 240

            --------------------------------------------------------------------

            --- IPDT64 - Temperature Monitor Results

             

             

            --- Temperature Test ---

            ...

            Version 1.0.12.64b.W

            ...

             

             

            41 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 41 degrees below max

             

             

            --- Temperature Test ---

            ...

            Version 1.0.12.64b.W

            ...

             

             

             

             

            Entering run forever

            40 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 40 degrees below max

            Test PASSED

            31 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 31 degrees below max

            Test PASSED

            29 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 29 degrees below max

            Test PASSED

            30 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 30 degrees below max

            Test PASSED

            34 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 34 degrees below max

            Test PASSED

            27 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 27 degrees below max

            Test PASSED

            32 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 32 degrees below max

            Test PASSED

            26 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 26 degrees below max

            Test PASSED

            31 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 31 degrees below max

            Test PASSED

            25 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 25 degrees below max

            Test PASSED

            31 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 31 degrees below max

            Test PASSED

            26 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 26 degrees below max

            Test PASSED

            25 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 25 degrees below max

            Test PASSED

            30 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 30 degrees below max

            Test PASSED

            25 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 25 degrees below max

            Test PASSED

            25 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 25 degrees below max

            Test PASSED

            24 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 24 degrees below max

            Test PASSED

            25 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 25 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            24 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 24 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            24 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 24 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            21 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 21 degrees below max

            Test PASSED

            24 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 24 degrees below max

            Test PASSED

            27 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 27 degrees below max

            Test PASSED

            22 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 22 degrees below max

            Test PASSED

            22 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 22 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            22 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 22 degrees below max

            Test PASSED

            24 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 24 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            22 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 22 degrees below max

            Test PASSED

            22 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 22 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            22 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 22 degrees below max

            Test PASSED

            22 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 22 degrees below max

            Test PASSED

            21 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 21 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            22 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 22 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            24 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 24 degrees below max

            Test PASSED

            23 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 23 degrees below max

            Test PASSED

            29 degrees C below maximum

            Test Result - PASS

            Expected Greater than 1 degrees below max

            Received 29 degrees below max

            Test PASSED

             

             

            Temperature Monitor Stopped

             

             

            --------------------------------------------------------------------

             

             

            System Information

            ------------------

            Processor Name: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

            Processor Information: Intel64 Family 6 Model 60 Stepping 3

            Number of Physical Cores: 4

            Number of Logical Cores: 8

            Installed System Memory: 16 GB

            Operating System: Microsoft Windows 10 Home 64-bit

            Graphics Information: AMD Radeon (TM) R9 380 Series

            System Product: B85 KILLER

            System BIOS: P1.80

            System Serial Number: To Be Filled By O.E.M.

            --------------------------------------------------------------------

             

             

            --- IPDT64 - End Time: 7/16/2016 12:18:36 PM

            --- IPDT64 - Result: Pass

            --------------------------------------------------------------------

            PASS

            • 3. Re: driver update reinstal issue
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi,
               
              For sure Robee_B this case will be open till that; by the way, your processor seems to be fine, it passes all the tests. This is the max temperature allowed to your processor 72.72°C.
              Are you getting any error message?
              What is the driver you have to reinstall?
               
              Regards,
              Hellen.
               

              • 4. Re: driver update reinstal issue
                Robbe_B

                intel chipset software (INF Update utility exe only)

                • 5. Re: driver update reinstal issue
                  Robbe_B

                  its version 10.0.10586.494

                  package version 10.1.1.14

                  • 6. Re: driver update reinstal issue
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi Robbe_B,
                     
                    We recommend you work with your computer manufacturer before installing our driver so you don’t lose features or customizations. 
                    I suggest you to try ASRock latest driver version:
                    http://www.asrock.com/mb/Intel/Fatal1ty%20B85%20Killer/?cat=Download&os=Win1064
                     
                    Unless you are installing an operating system, you do not need to install the Intel® Chipset Software Installation Utility.
                    Learn about Intel® Chipset Software Installation Utility:
                    http://www.intel.com/content/www/us/en/support/boards-and-kits/000005835.html
                     
                    Please let me know the outcome, hope this helps you.
                     
                    Regards,
                    Hellen.
                     

                    • 7. Re: driver update reinstal issue
                      Robbe_B

                      i updated asrock but i still had the same problem 4 times in about 2 weeks

                      • 8. Re: driver update reinstal issue
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi Robbe_B,
                         
                        I’m sorry about this, from this point I recommend you to contact your motherboard manufacturer, and report to them this issue you are getting with the INF driver.
                        We sell our Intel chipsets and processors to third party manufacturers and they design their own computers with their own features, settings, and capabilities. For that reason they design their own drivers, to meet the exact specifications on their computers.
                         
                        Contact Technical Support ASRock*
                        http://www.asrock.com/support/index.asp
                         
                        Regards,
                        Hellen.
                         

                        • 9. Re: driver update reinstal issue
                          Robbe_B

                          thanks for all the help i will look what they can do

                          • 10. Re: driver update reinstal issue
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hi Robbe_B,
                             
                            If there is anything else you need, do not hesitate to contact us back.
                             
                            Best Regards,
                            Hellen.