1 2 Previous Next 19 Replies Latest reply on Oct 3, 2016 5:16 PM by Intel Corporation

    Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4

    Genesys

      Hello I don't know if its a problem but this device is not showing in device manager - Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4 - in windows 10 pro - iv test two motherboards

       

      1. Gigabyte z97x g1 gaming GT

      2.Asus z97 pro gamer

       

      now when I use the software SIV (system information viewer SIV64X) the device show's up saying it isn't using any recourses because it has a problem

      as soon as I shut SIV down the device is gone showing only a trace that it was installed

      all bios are latest

      all chipset driver are latest .5002

       

      any idea ?

      Thanks

        • 1. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Genesys,
           
          To answer your question, it is not a problem if it is not shown in the device manager, I mean Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4, depend on the OS you are using and the driver.
          If you are already on the latest chipset driver version and your system is working without issue, then there is nothing to worry about.
           
          Regards,
          Hellen.
           

          • 2. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
            Genesys

            well my cpu is a bit hot ....

            and temps jump all around - showing different results on different platforms

            don't know who to trust temp wise

            my gigabyte board is very unstable for some reason  

            • 3. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Genesys,
               
              Let’s try to test your PC with the Intel® Processor Diagnostic Tool, to verify the functionality of your system. The diagnostic checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.
              Please attach the results to your answer.
               
              Intel® Processor Diagnostic Tool
              https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
               
              Regards,
              Hellen.
               

              • 4. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
                Genesys

                Hi Here are the results some did not detected right like "Base Clock"

                --- IPDT64 - Revision: 3.0.0.25.W.MP
                --- IPDT64 - Start Time: 7/20/2016 1:31:22 AM

                --------------------------------------------------------------------
                Processor 1
                --------------------------------------------------------------------
                Intel(R) spbc Module Test
                Module Version: 1.0.7.64b.W
                Start Time: Wed Jul 20 01:31:22 2016
                Test Result - PASS
                ..!!..Processor under test is verified as 'PRODUCTION'..!!..

                Processor Manufacturer: GenuineIntel
                Processor Brand String: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz

                End Time: Wed Jul 20 01:31:22 2016
                Total Time:  seconds: 0
                --------------------------------------------------------------------
                Genuine Intel CPU Test
                Module Version: 1.0.12.64b.W
                Start Time: Wed Jul 20 01:31:22 2016
                Test Result - PASS
                Expected: GenuineIntel
                Detected: GenuineIntel
                End Time: Wed Jul 20 01:31:22 2016
                Total Time:  seconds: 0
                --------------------------------------------------------------------
                Temperature Test
                Module Version: 1.0.12.64b.W
                Start Time: Wed Jul 20 01:31:22 2016
                Test Result - PASS
                Expected: Greater than 1 degrees below max
                Received: 55 degrees below max
                End Time: Wed Jul 20 01:31:22 2016
                Total Time:  seconds: 0
                --------------------------------------------------------------------
                CPU Brand String Test
                Module Version: 1.0.12.64b.W
                Start Time: Wed Jul 20 01:31:22 2016
                Test Result - PASS
                Expected String Parts: As Defined in BrandString_LocalConfig.xml
                Detected: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
                End Time: Wed Jul 20 01:31:22 2016
                Total Time:  seconds: 0
                --------------------------------------------------------------------
                CPU Frequency Test
                Module Version: 1.0.14.64b.W
                Start Time: Wed Jul 20 01:31:23 2016
                Test Result - PASS
                Processor Name: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
                Expected CPU Frequency: 4.00
                Detected CPU Frequency: 4.39323
                Expected Base Clock: 100
                Detected Base Clock: 102.168
                Expected frequency - The highest frequency at which the tested processor was manufactured to operate
                Detected frequency - The frequency at which the tested processor is currently operating
                Power management modes can create marginally higher or lower detected frequency
                than expected frequency. Small variations in clock frequencies are common.
                QPI link rate Test - Not supported.
                Skipping QPI link rate Test.
                End Time: Wed Jul 20 01:31:24 2016
                Total Time:  seconds: 1
                --------------------------------------------------------------------
                Floating Point Test
                Module Version: 1.0.10.64b.W
                Start Time: Wed Jul 20 01:31:24 2016
                Test Result - PASS
                Million Floating Points per Second, MFLOPS: 547.2
                Error: 0
                --- Floating Point Test Passed!!!---
                End Time: Wed Jul 20 01:31:26 2016
                Total Time:  seconds: 2
                --------------------------------------------------------------------
                Prime Number Generation Test
                Module Version: 1.0.10.64b.W
                Start Time: Wed Jul 20 01:31:26 2016
                Test Result - PASS
                Operation Per Second: 7.31037e+006
                Error: 0
                --- Prime Number Generation Test Passed!!!---
                End Time: Wed Jul 20 01:31:28 2016
                Total Time:  seconds: 2
                --------------------------------------------------------------------
                Cache Test
                Module Version: 1.0.10.64b.W
                Start Time: Wed Jul 20 01:31:28 2016
                Test Result - PASS

                --- Reading Cache Size --- 

                - Detected L1 Data Cache Size --> 32
                - Detected L1 Inst Cache Size --> 32

                - Detected L2 Cache Size --> 256
                - Detected L3 Cache Size --> 8192

                Cache Size Test Passed!!!

                End Time: Wed Jul 20 01:31:28 2016
                Total Time:  seconds: 0
                --------------------------------------------------------------------
                MMXSSE Test
                Module Version: 1.0.10.64b.W
                Start Time: Wed Jul 20 01:31:28 2016
                Test Result - PASS

                --- Determining MMX - SSE capabilities ---
                   --- CPU FEATURES DETECTION FOR ---
                             ---        MMX SSE       ---
                MMX   - MMX Supported --> Yes
                SSE   - SSE Supported --> Yes
                SSE2   - SSE2 Supported --> Yes
                SSE3   - SSE3 Supported --> Yes
                SSSE3   - SSSE3 Supported --> Yes
                SSE4.1   - SSE4.1 Supported --> Yes
                SSE4.2   - SSE4.2 Supported --> Yes
                  --- MMX SSE - capabilities check complete ---
                MMX Test Result --- PASS
                SSE Test Result --- PASS
                SSE2 Test Result --- PASS
                SSE3 Test Result --- PASS
                SSSE3 Test Result --- PASS
                SSE4.1 Test Result --- PASS
                SSE4.2 Test Result --- PASS

                End Time: Wed Jul 20 01:31:28 2016
                Total Time:  seconds: 0
                --------------------------------------------------------------------
                AVX Test
                Module Version: 1.0.11.64b.W
                Start Time: Wed Jul 20 01:31:28 2016
                Test Result - PASS

                --- Determining AVX AES PCLMULQDQ capabilities ---
                   --- CPU FEATURES DETECTION FOR ---
                            --- AVX/AES/PCLMULQDQ ---
                AVX   - Advanced Vector Extensions Supported --> Yes
                AVX OS Support   - AVX Operating System Supported -->  Yes
                AES   - Advanced Encryption Standard Supported --> Yes
                PCLMULQDQ  - Polys Carry-Less Multiply Supported --> Yes
                --- AVX AES PCLMULQDQ capabilities check complete ---
                AVX Compare Test Result --- PASS
                AES Test Result --- PASS
                PCLMULQDQ Test Result --- PASS

                End Time: Wed Jul 20 01:31:28 2016
                Total Time:  seconds: 0
                --------------------------------------------------------------------
                IMC Test
                Module Version: 1.0.7.64b.W
                Start Time: Wed Jul 20 01:31:29 2016
                Test Result - PASS
                --- Reading Memory Size ---
                Detected Memory Size is --> 32.00GB
                --- Subtest - Memory Size Test Passed!!!  ---
                --- Integrated Memory Controller Stress Test ---
                Memory to be allocated = 1048576 byte
                Memory Allocated.
                Test 1 Ones and Zeros Moving Inversions write operations - Passed
                Test 1 Ones and Zeros Moving Inversions verification operations - Passed
                Test 2 32Bits Sliding Ones write operations - Passed
                Test 2 32Bits Sliding Ones verification operations - Passed
                Test 3 32Bits Sliding Zero write operations - Passed
                Test 3 32Bits Sliding Zero verification operations - Passed
                Memory Deallocated.
                --- Subtest - Memory Stress Test Passed!!!  ---
                Integrated Memory Controller Stress Test Passed!!!
                End Time: Wed Jul 20 01:31:29 2016
                Total Time:  seconds: 0
                --------------------------------------------------------------------
                PCH Test
                Module Version: 1.0.9.64b.W
                Start Time: Wed Jul 20 01:31:29 2016
                Test Result - PASS

                Chipset          : Intel® 9 Series Chipset - Z97
                Chipset Stepping : A0

                1 device connected to PCI Express Port 1
                   1 : PCI-to-PCI Bridge

                No device connected to PCI Express Port 2

                1 device connected to PCI Express Port 4
                   1 : Killer E2200 Gigabit Ethernet Controller

                No device connected to PCI Express Port 6

                6 device connected to SATA Controller 1
                   1 : Samsung SSD 850 EVO 250GB
                   2 : Corsair Force LE SSD
                   3 : ST3160812AS
                   4 : Hitachi HDS721616PLA380
                   5 : Corsair Force LE SSD
                   6 : ST2000DM001-1CH164

                7USB devices detected
                   1 : USB Mass Storage Device
                   2 : Corsair Hydro Series 7289 USB Device
                   3 : USB Composite Device
                   4 : USB Composite Device
                   5 : USB Composite Device
                   6 : USB Input Device
                   7 : USB Composite Device

                1 device connected to Intel High Definition Audio Controller
                   1 : Realtek High Definition Audio

                Platform Controller Hub Test Completed!!!
                End Time: Wed Jul 20 01:31:29 2016
                Total Time:  seconds: 0
                --------------------------------------------------------------------
                IGD Module Test
                Module Version: 1.0.12.64b.W
                Start Time: Wed Jul 20 01:31:29 2016
                Test Result: PASS
                Expected: As defined in IGD_LocalConfig.xml file
                Received: 0x3C
                End Time: Wed Jul 20 01:31:29 2016
                Total Time:  seconds: 0
                --------------------------------------------------------------------
                GFX Module Test
                Module Version: 1.0.12.64b.W
                Start Time: Wed Jul 20 01:31:29 2016
                GFX Module Test: PASS
                End Time: Wed Jul 20 01:31:56 2016
                Total Time:  seconds: 27
                --------------------------------------------------------------------
                CPU Load
                Module Version: 1.0.10.64b.W
                Start Time: Wed Jul 20 01:31:56 2016
                CPU Load: PASS
                End Time: Wed Jul 20 01:35:56 2016
                Total Time:  seconds: 240
                --------------------------------------------------------------------
                --- IPDT64 - Temperature Monitor Results

                --- Temperature Test ---
                ...
                Version 1.0.12.64b.W
                ...

                62 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 62 degrees below max

                --- Temperature Test ---
                ...
                Version 1.0.12.64b.W
                ...


                Entering run forever
                57 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 57 degrees below max
                Test PASSED
                46 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 46 degrees below max
                Test PASSED
                49 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 49 degrees below max
                Test PASSED
                46 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 46 degrees below max
                Test PASSED
                50 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 50 degrees below max
                Test PASSED
                52 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 52 degrees below max
                Test PASSED
                49 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 49 degrees below max
                Test PASSED
                50 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 50 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                46 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 46 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                46 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 46 degrees below max
                Test PASSED
                45 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 45 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                52 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 52 degrees below max
                Test PASSED
                45 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 45 degrees below max
                Test PASSED
                49 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 49 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                49 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 49 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                49 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 49 degrees below max
                Test PASSED
                49 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 49 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                49 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 49 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                49 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 49 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                50 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 50 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                47 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 47 degrees below max
                Test PASSED
                48 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 48 degrees below max
                Test PASSED
                49 degrees C below maximum
                Test Result - PASS
                Expected Greater than 1 degrees below max
                Received 49 degrees below max
                Test PASSED

                Temperature Monitor Stopped

                --------------------------------------------------------------------

                System Information
                ------------------
                Processor Name: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
                Processor Information: Intel64 Family 6 Model 60 Stepping 3
                Number of Physical Cores: 4
                Number of Logical Cores: 8
                Installed System Memory: 32 GB
                Operating System: Microsoft Windows 10 Pro 64-bit
                Graphics Information: Intel(R) HD Graphics 4600
                System Product: Z97X-GAMING GT
                System BIOS: F7
                System Serial Number: To be filled by O.E.M.
                --------------------------------------------------------------------

                --- IPDT64 - End Time: 7/20/2016 1:35:56 AM
                --- IPDT64 - Result: Pass
                --------------------------------------------------------------------

                • 5. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
                  David Marshall

                  I was so very glad to see your post. Although this is some
                  time later, I had to at least write you and say, "Thank you". I began
                  to unload all of the issues, which I place in the camp of "high crimes and
                  misdemeanors”! and then decided, that due to its increasing size, that it may
                  be a post for another day, but for now, I wanted to let you know that you are
                  very much on target and your disappointments are beyond justified.

                   

                  One very brief example: I have just finished completing 7 PC
                  builds with 4 built on Z97 Intel Chipset MB's and 3 built on Z170 Intel Chipset
                  MB’s. We are talking about two later releases of chipsets which are more than 2
                  generations ahead of anything which Intel makes readily available and easy to
                  find on its website; but as for these two chipsets, the question, which I know
                  there exists “profitable” rational, explaining why so much digging.

                  And the second brief example: The Intel Driver Update
                  Utility, and any other names which may be applied to this very “controlled” and
                  near “useless” piece of software; is misrepresented by the advertising which
                  accompanies it, claiming, “One-stop-shopping”, for the only truth to be found
                  in the words, “one-stop” is the word “one” ; which is exactly what this
                  software has been designed to provide the customer with; one announcement;
                  which will inform you that your CPU could use a graphics software update!

                   

                  I decided to take all 7 of these above mentioned new PC
                  builds and before I added any of the drivers provided by the motherboard
                  manufacturers, I installed the Intel Driver Update Utility. I intentionally
                  installed the earliest version of the Lan driver as it would be required to
                  utilize the on-line Driver Utility. On all 7 PC’s, stripped bare of every
                  driver/software, but for the outdate Ethernet driver; the Intel Driver Update
                  Utility told me that each and every one of these new builds was om perfect
                  shape and needed no further attention except that I might want to consider
                  updating “ONE” item; the CPU’s graphic software could be “improved”.

                   

                  How many users, would have the ability to determine that
                  his/her motherboard manufacturer was negligent in providing reasonable and
                  timely updates, and then follow-up that discovering with the ability to dig
                  through the mounds of irrelevant information with the hope of locating and then
                  discerning if he/she would be able to install this newer version of software
                  onto his/her operating system?

                   

                  I have so much more to share regarding this very significant
                  problem which you and others have pointed out. It needs to change and the “right”
                  people need to start doing.

                   

                  Don’t give up and know you have done a good job, which is
                  off benefit to many customers.

                  Thank you,

                   

                  GBAKMARS

                  • 6. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hi,
                     
                    Thanks David for sharing this with us; Genesys, I notice that your processor passed all tests, in regards that your processor is getting hot, I recommend you to proceed with this overheating troubleshooting steps: http://www.intel.com/content/www/us/en/support/processors/000005776.html
                    Please let me know the outcome.
                    BTW, what is the real Base Clock in which is your processor working?
                     
                    Regards,
                    Hellen.
                     

                    • 7. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi Genesys,
                       
                      Thought I would just check in and find out if you were able to resolve this problem.
                       
                      Regards,
                      Hellen.
                       

                      • 8. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
                        Genesys

                        Hi thanks and no I didn't the driver is still missing and doesn't show in device manager as working - only when I use System information viewer it shows as installed but has a problem and is not using any recourses Untitled.png

                        • 9. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hi Genesys,
                           
                          Could you please attach another picture from this controller, on the General window?
                           
                          Regards,
                          Hellen.
                           
                           

                          • 11. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hi Genesys,
                             
                            Thanks for the picture, apparently Windows is not seen the chipset, I found this thread on Microsoft * Communities support, I hope this troubleshooting helps:
                            This hardware device is not connected to the computer (Code 45):
                            http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/this-hardware-device-is-not-connected-to-the/295d6ceb-5c15-4cc7-a4e5-617e45f777ad?auth=1
                             
                            Regards,
                            Hellen.
                             

                            • 12. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
                              Genesys

                              Thanks didn't get any info or a fix from that troubleshooting

                              here is more info

                              the picture I posted from the general window of the device changes to this when ever I use an app called SIV- system information viewer from this site SIV - System Information Viewer 

                              it changes to this 

                              but still says General with siv.png

                              help res.png

                              • 13. Re: Intel(R) 9 Series Chipset Family Thermal Controller - 8CA4
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hi Genesys,
                                 
                                At this point, it is important to mention that we sell our Intel chipsets and processors to third party manufacturers and they design their own computers with their own features, settings, and capabilities.
                                In order to investigate more about this case:
                                Could you please attach the result of the Intel® System Support Utility? 
                                https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
                                 
                                Regards,
                                Hellen.
                                 

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