4 Replies Latest reply on Aug 10, 2016 2:49 PM by Intel Corporation

    Cannot set custom resolution on Intel HD 4000,

    TheSkilledPlaya

      would like to have a downscaled 2k on my 1080p display for video editing. Msg box reads "Exceeds maximum bandwidth capacity".

      Any way I can override this? The laptop also has an Nvidia card (K3000M).

        • 1. Re: Cannot set custom resolution on Intel HD 4000,
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi TheSkilledPlaya,
           
          Could you please fill out the information asked on this site, to collect more information about your issue?
          https://communities.intel.com/thread/77761

          Regards,
          Hellen.
           

          • 2. Re: Cannot set custom resolution on Intel HD 4000,
            TheSkilledPlaya

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of the issue

            I want to set a custom resolution of 2560x1440 on my 1080p monitor. My GPU can support the downscaled resolution of 2k on my monitor. When I input the resolution into the custom resolutions panel it says "maximum bandwidth capacity exceeded".

            Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

            Always (100%):X

            Often (51-99%):

            Sporadic (20-50%):

            Very Sporadic (<20%):

            Hardware (HW)

            Brand and Model of the system.

            Dell Precision M6700

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            Yes. Intel HD 4000 and Nvidia Quadro K3000M

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            LFP

            How much memory [RAM] in the system (see note2 below).

            16GB

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

             

            Hardware Stepping (see note1 below).

             

            Software (SW)

            Operating System version (see note2 below).

            Windows 8.1 Pro

            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

             

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

            Nvidia - 368.39

            Intel - 10.18.10.445

            SW or Apps version used to replicate the issue.

            Intel Graphics Control Panel

            Configurations

            Single display, clone, or extended (see note2 below).

            Single Display

            Display resolution & refresh rate setting of each display (see note2 below).

            1920x1080 60Hz

            AC or DC mode, i.e. is power cable plugged in or not?

            Plugged in

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

            1. Right click desktop

            2. Graphics options

            3. Custom Resolutions

            4. Add resolution of 2560x1440 and set refresh rate to 30

            • 3. Re: Cannot set custom resolution on Intel HD 4000,
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi TheSkilledPlaya,
               
              I noticed that your computer has hybrid graphics; according to the display configuration you are trying to set, I would recommend you to contact your OEM directly in order to verify which the max resolution available from your laptop is. After that I suggest you to check the specs of you TV, in regard to set the proper resolution on both devices.
               
              It is important to mention that we sell our Intel chipsets and processors to third party manufacturers and they design their own computers with their own features, settings and capabilities.
               
              This is HD 400 maximum resolution, DisplayPort* 2560 x 1600, HDMI*, VGA; here is more information available.
               
              3rd Gen HD Graphics Quick Reference Guide:
              https://software.intel.com/en-us/articles/3rd-gen-hd-graphics-quick-reference-guide
               
              Regards,
              Hellen.
               

              • 4. Re: Cannot set custom resolution on Intel HD 4000,
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hi TheSkilledPlaya,
                 
                I would just check in and find out if the information provided helps you.
                 
                Regards,
                Hellen.