Answers (N/A if not applicable)
Provide a detailed description of the issue
I want to set a custom resolution of 2560x1440 on my 1080p monitor. My GPU can support the downscaled resolution of 2k on my monitor. When I input the resolution into the custom resolutions panel it says "maximum bandwidth capacity exceeded".
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Very Sporadic (<20%):
Brand and Model of the system.
Dell Precision M6700
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Yes. Intel HD 4000 and Nvidia Quadro K3000M
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 8.1 Pro
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Nvidia - 368.39
Intel - 10.18.10.445
SW or Apps version used to replicate the issue.
Intel Graphics Control Panel
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
1. Right click desktop
2. Graphics options
3. Custom Resolutions
4. Add resolution of 2560x1440 and set refresh rate to 30
I noticed that your computer has hybrid graphics; according to the display configuration you are trying to set, I would recommend you to contact your OEM directly in order to verify which the max resolution available from your laptop is. After that I suggest you to check the specs of you TV, in regard to set the proper resolution on both devices.
It is important to mention that we sell our Intel chipsets and processors to third party manufacturers and they design their own computers with their own features, settings and capabilities.
This is HD 400 maximum resolution, DisplayPort* 2560 x 1600, HDMI*, VGA; here is more information available.
3rd Gen HD Graphics Quick Reference Guide: