13 Replies Latest reply on Oct 21, 2016 2:15 PM by Intel Corporation

    Intel 530 graphic card flickering

    zen0s

      Hello,

       

      I have Dell XPS 15 9550, I recently updated to latest driver and display keeps flickering momentarily. It doesn't go black or anything but looks as if brightness goes up and down instantaneously. Happens intermediately with the latest updates. I never noticed this issue with 20.19.15.4331, anything above I noticed this problem.

       

      I have tried installing the Beta version as well and they all cause this flickering issue for me.

       

      Intel Driver:

      Beta 15.40.26.4474 - Flickering Issue

      15.40.25.4463 - Flickering Issue

      15.40.14.4452 - Flickering Issue

       

      Dell's Driver:

      20.19.15.4454 - Gamma Level Issue + Flickering Issue

      20.19.15.4390 - Gamma Level Issue + Flickering Issue

      20.19.15.4331 - No Issue

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Display flickers in normal usage

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Often (51-99%): X

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Dell XPS 15 9550

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Nvidia GTX 960M

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      SHP143E

      How much memory [RAM] in the system (see note2 below).

      16GB DDR4

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

       

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Home 64bit

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      20.19.15.4463

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

       

      Display resolution & refresh rate setting of each display (see note2 below).

      3840x2160 60p Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      AC

      How to repro

      Please provide steps to replicate the issue.  Thesesteps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      ... Just normal usage screen flickers