This message was posted on behalf of Intel Corporation
In order to fix this problem a new code might be needed, so please get in contact directly with us through chat, email, online support or phone support, here is the link to do that, just select processors on the product and you will see those options:
When you get in contact with them, they will ask you for the following information in order to request a new code, so you can try to gather it in the mean time:
What is the URL where you are trying to redeem the codes?
Where did you purchase the processor?
Do you have a scan of the receipt with a valid promotion code?
Please provide us with the proof of purchase of the processor.
What software did the promo offer?
Any questions, please let me know.