1 2 Previous Next 23 Replies Latest reply on Jan 8, 2017 5:52 AM by Ken.Wang

    Problems with igdusc32.dll, Win7 x64

    nkbolg

      Hello everyone.

      I've encountered a problem with launching some games from EA, namely Command & Conquer 3: Tiberium Wars and The Lord of the Rings: The Battle for Middle-earth.

      When I try to start on of them the crush occurs. I tried to debug it, and discovered that it happened in the igdusc32.dll.

       

      CPU:  Intel Core i5-4460, 3200 MHz

      GPU: Intel(R) HD Graphics 4600

      GPU Driver version: 10.18.14.4414

       

      Message from the debugger for the first game launch:

       

      >   igdusc32.dll!62f7d9a5() Unknown

      Exception thrown at 0x62F7D9A5 (igdusc32.dll) in cnc3game.dat: 0xC0000005: Access violation reading location 0x0000001C.

       

      The call stack looks like this (don't know, could it be useful or not):

      >   igdusc32.dll!63c8e9c5()

          [Frames below may be incorrect and/or missing, no symbols loaded for igdusc32.dll] 

          igdusc32.dll!63c8f0da()

          igdusc32.dll!63c8ea04()

          igdusc32.dll!63c87866()

          igdusc32.dll!63c879c7()

          igdusc32.dll!63c880e5()

          igdusc32.dll!63c88960()

          igdusc32.dll!63c85089()

          igdusc32.dll!63d06db6()

          igdusc32.dll!639d97f4()

          igdusc32.dll!639dbe01()

          igdusc32.dll!639dc350()

          igdusc32.dll!639dc4cb()

          igdusc32.dll!63cab30c()

          igdusc32.dll!6393bb62()

          igdusc32.dll!639396e3()

          igdumdim32.dll!068da28f()  

          ntdll.dll!_NtWow64GetCurrentProcessorNumberEx@4 () 

          ntdll.dll!_RtlGetCurrentProcessorNumberEx@4 () 

          ntdll.dll!_TppGetWorkerFactoryHandle@4 ()  

          ntdll.dll!_TpCallbackMayRunLong@4 ()   

       

      Also I tried to google about this problem and found a few people who also came across it, but there was no solution.

        • 1. Re: Problems with igdusc32.dll, Win7 x64
          ivanu_intel

          Hi,

           

          I suggest uninstalling the older driver and reinstall it, please see Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver

           

          In this case, from my side I can only offer the graphics driver, you can download it here:

          Download Intel® Graphics Driver for Windows 7*/8.1* [15.36]

           

          Regards,

           

          Ivan

          • 2. Re: Problems with igdusc32.dll, Win7 x64
            nkbolg

            Hello Ivan.

             

            Thank you for your answer.

            I've already updated my graphics driver to the latest version. I mentioned the version of it in my first post.

            • 3. Re: Problems with igdusc32.dll, Win7 x64
              ivanu_intel

              Hi,

               

              I’m sorry, what I mean is to uninstall and then reinstall the driver.

               

              Did these games work fine before with this configuration or you have this problem from the beginning?

               

              If they worked before you may want to try a system restore to a date where they were working ok.

               

              I mention this because most igdusc32.dll errors are related to missing or corrupt igdusc32.dll files. Because igdusc32.dll is an external file, it presents a great opportunity for something undesirable to occur.

               

              Improperly shutting down your PC or getting a virus infection could corrupt the igdusc32.dll, which could lead to DLL errors. When your igdusc32.dll file becomes corrupt, it cannot be loaded properly and will present an error message.

               

              Other times, igdusc32.dll file errors could be related to issues in the Windows registry. Broken DLL file references can prevent your DLL file from registering properly, giving you an igdusc32.dll error. These broken registry keys can be as a result of a missing DLL file, moved DLL file, or an leftover DLL file reference in your Windows registry from an unsuccessful software installation or uninstallation.

               

              More specifically, these igdusc32.dll errors can be caused by:

              • Invalid or corrupt igdusc32.dll registry entry.
              • Virus or malware infection which has corrupted the igdusc32.dll file.
              • Intel Corporation hardware failure, such as a bad hard drive, which has corrupted the igdusc32.dll file.
              • Another program overwrote the required version of igdusc32.dll.
              • Another program maliciously or mistakenly deleted the igdusc32.dll file.
              • Another program uninstalled the igdusc32.dll file.

               

              There is a chance that your igdusc32.dll error could be related to a malware infection on your PC. Try running a malware scan to see if finds anything.

               

              Microsoft is constantly updating and improving Windows system files that could be associated with igdusc32.dll. Sometimes resolving your DLL problems may be as simple as updating Windows with the latest Service Pack or other patch that Microsoft releases on an ongoing basis.

               

               

              I hope this can help you.

               

              Regards,

               

              Ivan

              • 4. Re: Problems with igdusc32.dll, Win7 x64
                nkbolg

                Ivan, thank you for your help.

                 

                Here are the answers for your suggestions:

                 

                I tried reinstalling the latest version (15.36.31.4414) and the version before it (15.36.28.4332).

                 

                No, I have this problem from the beginning.

                 

                igdusc32.dll is located in C:/Windows/SySWOW64, that seemed to be the right place and I have a few register keys with this path.

                 

                I compared my copy with the one, that comes with the driver, and didn't find any corruptions.

                SHA256: FAAE7A5B30F749FD87326C35A6541452C70BD0B666AF76958C7296FE1FCF5ED9

                 

                I have most of the latest updates for Windows and malware scanner didn't find anything.

                • 5. Re: Problems with igdusc32.dll, Win7 x64
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello nkbolg:

                  Thank you very much for that information, it is very helpful for us.

                   

                  What is the model of your motherboard?

                  Just to make sure, did you completely removed the driver and re-install the driver 4414 manually?

                  On the following link you will see how to do that:

                  http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html

                  It is very important to remove it completely, to delete all the errors.

                  Also, do you have the option to confirm with EA® if those games are fully compatible with graphics controller Intel(R) HD Graphics 4600.

                  Because this could be related to a compatibility situation, especially since the problem happens since the beginning.

                  EA support site:

                  https://help.ea.com/en/contact-us/new/

                  Any questions, please let me now.

                  Alberto

                  • 6. Re: Problems with igdusc32.dll, Win7 x64
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello nkbolg:
                     
                    I just wanted to verify if the information provided previously on this thread was useful for you, and if you were able to get in contact with EA® to make sure that the games are fully compatible?
                     
                    Any questions, please let me know.
                     
                    Alberto
                     

                    • 7. Re: Problems with igdusc32.dll, Win7 x64
                      nkbolg

                      Hello Alberto.

                      I've asked a question about the compatibility of these games with my graphic card on the EA support site, but I got no answer.

                      Also I used the link you provided and reinstalled the driver manually with no effect, so now I'm in the same situation.

                      • 8. Re: Problems with igdusc32.dll, Win7 x64
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello nkbolg:
                         
                        I am sorry to hear that the problem still persists.
                         
                        Now, we are going to try to replicate the issue, and for that we just need some details related to your system configuration.
                         
                        From the Intel® HD Graphics control panel, once you open that, choose "options and support", then select "information center", and then choose where it says "file" at the bottom, you will get a text file, please attach it to the thread.
                         
                        Also, please install the SSU tool (System Support Utility), so I can get that information.
                         
                        You will be able to download it on the following link:
                         
                        https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
                         
                        Once you do that, the tool will allow you to save the information as a file, so, once you save it, please attach it to this thread.
                         
                        Please fill as much information as you can on the following chart:
                         
                                                                                                                                                                                                                                                                                                   

                        CategoryQuestionsAnswers (N/A if not applicable)
                        DescriptionProvide a detailed description of the issue 
                        Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%):
                           Often (51-99%):
                           Sporadic (20-50%):
                           Very Sporadic (<20%):
                        Hardware (HW)Brand and Model of the system. 
                        Hybrid or switchable graphics system?
                           ie Does it have AMD or NV graphics too?
                         
                        Make and model of any Displays that are used to see the issue (see note2 below).
                           LFP 
                        = Local Flat Panel (Laptop panel)
                           EFP = External Flat Panel (Monitor you plug in)
                         
                        How much memory [RAM] in the system (see note2 below). 
                        Provide any other hardware needed to replicate the issue.
                           ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                         
                        Hardware Stepping (see note1 below). 
                        Software (SW)Operating System version (see note2 below). 
                        VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. 
                        Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 
                        SW or Apps version used to replicate the issue. 
                        ConfigurationsSingle display, clone, or extended (see note2 below). 
                        Display resolution & refresh rate setting of each display (see note2 below). 
                        AC or DC mode, i.e. is power cable plugged in or not? 
                        How to reproPlease provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                           A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                          
                             
                        1.  
                        2.    
                        3.  
                        4.    
                        5.  
                        6.    
                        7.  
                        8.    
                        9.  
                        10.   
                           ...
                         
                        Any questions, please let me know.
                         
                        Alberto
                         

                        • 9. Re: Problems with igdusc32.dll, Win7 x64
                          nkbolg
                          CategoryQuestionsAnswers (N/A if not applicable)
                          DescriptionProvide a detailed description of the issueException inside igdusc32.dll
                          Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%): X
                             Often (51-99%):
                             Sporadic (20-50%):
                             Very Sporadic (<20%):
                          Hardware (HW)Brand and Model of the system. Intel HD Graphics 4600
                          Hybrid or switchable graphics system?
                             ie Does it have AMD or NV graphics too?
                          No
                          Make and model of any Displays that are used to see the issue (see note2 below).
                             LFP
                          = Local Flat Panel (Laptop panel)
                             EFP = External Flat Panel (Monitor you plug in)
                          EFP
                          How much memory [RAM] in the system (see note2 below). 16 Gb
                          Provide any other hardware needed to replicate the issue.
                             ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
                          DVI
                          Hardware Stepping (see note1 below).
                          Software (SW)Operating System version (see note2 below). Windows 7 x64 (6.1.7601)
                          VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
                          Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). 10.18.14.4414
                          SW or Apps version used to replicate the issue. Command & Conquer 3: Tiberium Wars (v 1.09) and The Lord of the Rings: The Battle for Middle-earth.
                          ConfigurationsSingle display, clone, or extended (see note2 below).Single
                          Display resolution & refresh rate setting of each display (see note2 below).1920x1080, 60 gz
                          AC or DC mode, i.e. is power cable plugged in or not? Is plugged
                          How to reproPlease provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
                             A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
                            
                          1. Try to launch one of the games mentioned above.
                          2. Wait for five seconds, black screen appears.
                          3. Crash occures, system shows a dialog Close/Debug.
                          • 10. Re: Problems with igdusc32.dll, Win7 x64
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello nkbolg:
                             
                            Thank you very much for all that information.
                             
                            Now, we will try to replicate the issue using the most similar configuration based on the system you have.
                             
                            As soon as I get the results from our lab, I will post all the details on this thread.
                             
                            Any questions, please let me know.
                             
                            Alberto
                             

                            • 11. Re: Problems with igdusc32.dll, Win7 x64
                              Ronald_Intel

                              Hello nkbolg,

                               

                              I would like to let you know that we were able to replicate this issue, mainly with C&C Tiberium Wars. Interesting enough, the game works fine using the same driver .4474, but with Intel(R) Iris(TM) Graphics 540 (6th gen graphics).

                              Anyway, this has been escalated internally (case # 01462861) for further debugging, and aiming to work on a fix that can be included in a future driver.

                               

                              We also got a similar report here: intel 5500graphics driver is not compatible with game: CnC tiberium wars. so we are adding a potential compatibility issue between the game C&C Tiberium Wars and Intel(R) HD Graphics 4600/Intel(R) HD Graphics 5500.

                               

                              As soon as we have further news we will post them here.

                               

                              Kindest Regards,

                              • 12. Re: Problems with igdusc32.dll, Win7 x64
                                Bryce@Intel

                                Hi nkbolg

                                Is this the same as the issue you're seeing? [SOLVED] The battle for middle earth 1 error crashing problem! - Tech Support Forum

                                If not, could you provide a picture/screenshot of the issue you're seeing?

                                • 13. Re: Problems with igdusc32.dll, Win7 x64
                                  nkbolg

                                  Hello Bryce.

                                  I had already found this solution, but it didn't help me. The screenshot on the forum you mentioned also differs from mine.

                                  What I see is a standard Windows's dialog with two options: Debug the program or Close it.

                                  • 14. Re: Problems with igdusc32.dll, Win7 x64
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Thanks nkbolg,
                                    I passed on the info and it's through debug and assigned to a Developer now. They believe they have narrowed root cause though are testing this currently. I'll do my best to keep you updated when I get more info from the Dev.

                                    .:Bryce:.

                                    1 2 Previous Next