6 Replies Latest reply on Aug 29, 2016 7:37 AM by Intel Corporation

    IntelCpHDCPSvc.exe stops working every time I boot up

    johnptd

      Whenever I boot my Dell XPS 15 9550 laptop, I receive the following error:

       

      =====================================================================

      Faulting application name: IntelCpHDCPSvc.exe, version: 1.0.0.1, time stamp: 0x572a4b65

      Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb

      Exception code: 0xc0000005

      Fault offset: 0x000000000002fe34

      Faulting process id: 0xadc

      Faulting application start time: 0x01d1d5adb2768847

      Faulting application path: C:\WINDOWS\system32\IntelCpHDCPSvc.exe

      Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

      Report Id: fb958e23-7617-428c-804e-ed3556b0189d

      Faulting package full name:

      =====================================================================

       

      I recently installed the latest driver update from Dell for the Intel HD Graphics 530/P530 chip on my system. This error has been occurring ever since then. The update I installed was for v20.19.15.4454. Any ideas on what might be the problem?

       

      Thanks,

        JohnD