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Whenever I boot my Dell XPS 15 9550 laptop, I receive the following error:
=====================================================================
Faulting application name: IntelCpHDCPSvc.exe, version: 1.0.0.1, time stamp: 0x572a4b65
Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571af2eb
Exception code: 0xc0000005
Fault offset: 0x000000000002fe34
Faulting process id: 0xadc
Faulting application start time: 0x01d1d5adb2768847
Faulting application path: C:\WINDOWS\system32\IntelCpHDCPSvc.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: fb958e23-7617-428c-804e-ed3556b0189d
Faulting package full name:
=====================================================================
I recently installed the latest driver update from Dell for the Intel HD Graphics 530/P530 chip on my system. This error has been occurring ever since then. The update I installed was for v20.19.15.4454. Any ideas on what might be the problem?
Thanks,
JohnD
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Hello, johnptd:
Please try uninstalling current driver version installed, use this method;
- Open the Device Manager.
- Find the Intel Graphics Driver.
- Right click Intel Graphics Driver and select Uninstall.
- Select the check box Delete the driver software for this device.
- Reboot the computer after uninstall process has finished.
Once done try with this version https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88… and use this method for the installation http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &... .
Regards,
Amy.
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Hi Amy,
I have a couple of questions:
1. I am a little confused as to the driver version you indicated that I should download. My current version from Dell is 20.19.15.4454. You pointed to a 15.40.xx.xxxx series of drivers unless I went to the wrong place but according to the specs it seems to be the correct spot. I have a Windows 10 64-bit system with an Intel i7-6700HQ processor (which is a 6th Gen processor) and the Intel HD 530 Graphics.
2. Should I be using drivers from Dell and not Intel? Does Dell customize these drivers and change the version number?
Thanks,
JohnD
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/thread/104309 johnptd:
1. Yes, that is the correct driver version according to your graphics controller, you can even try with the Beta version https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40].
2. Normally, computer manufacturers customize drivers according to each computer model, this could include the driver version but I cannot confirm that since I can only comment on the Intel® HD Graphics version.
Intel uses the following schema to define the driver versions.
See here for more information; http://www.intel.com/content/www/us/en/support/graphics-drivers/000005654.html Understanding The Intel® Graphics Driver Version Number.
Regards,
Amy.
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Hello, johnptd:
I just wanted to double check if the information provided in the last answer provided you with a better overview of the drivers and the meaning for each the numbers in it.
Please let me know.
Regards,
Esteban C
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Hi Esteban,
I believe you are correct as far as Dell customizing the original Intel driver. I did report this to Dell and hopefully with the next release of the driver this will be fixed. In the meantime what I ended up doing was disabling the service since it appears to refer to protecting digital copyrighted content which is something I don't currently access. So I will wait until a newer driver is released and see if it is fixed.
JohnD
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johnptd, thank you for coming back.
Let's hope that Dell can take care of this matter.
If you need further assistance let us know.
Regards,
Amy.
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