3 Replies Latest reply on Oct 1, 2007 10:17 AM by RandyNystrom

    Intel IT Training Room - Making PRO a reality in the training rooms

    RandyNystrom

      Global Management of PC based Training Rooms within Intel has been an ongoing struggle requiring a support person to be physically in the room to do OS and Application installs, and Repairs which in turn add additional overhead supports costs to my team.

       

       

      Back in Q1'07 we did a vPro Pilot in one of the training rooms here at Intel to determine how vPro technology would help reduce the day to day support costs, increase performance and give my team the ability to centrally manage the day to day support activities.

       

       

      At IT@Intel website, http://www.intel.com/it  there is the whitepaper that IT and Training Room Solutions, my team put together covering the Pilot

       

       

      Managing Training Rooms with Intel(R) vPro(TM) Processor Technology

       

       

      http://www.intel.com/it/pdf/managing-training-rooms-with-intel-vpro-processor-technology.pdf

       

       

      Over the months after the Pilot my team has deployed 300 systems, 210 across the US and 90 in Malaysia. USB Provisioning to pre-configure the systems iAMT allowing the systems to connect to the corporate SCS(Setup and Configuration Services) server finishing the corporate standard configuration.

       

       

      Once everything was configured it has added a more reliable remote capability allowing my support team to remotely rebuild a room without physically touching the systems, debug hardware failures and force sleeping systems to wake up.

       

       

      My team still has work to do with vPro integration but very happy with the first steps.