If Bluetooth* is not working correctly, here are couple things for your consideration:
- Make sure that Bluetooth* is enabled. Your PC may have a switch in the chassis for this purpose, or it may be done with a key combination.
- Do you have any external or add-on wireless adapters installed?
- Check the devices shown in Device Manager - Bluetooth and make sure that it is detected and enabled.
- Was this working fine before?
- Were there any changes made in the computer recently?
- In order to help you better, let us know the model of Wireless Adapter installed in your computer.
In this case, since you have Windows®10, could you please confirm if your OS suffered any recent updates? Another important point to take into consideration is to contact your computer manufacturer and see if they have any updates that might help resolve this situation.
You may find your computer manufacturer contact information here: Computer Manufacturer Support Website
Also, please take a look at this link as it contains information that might be helpful in order to resolve this situation: Frequently Asked Questions about Bluetooth® Technology
Could you please confirm if the current Intel® Wireless Adapter is the one installed by factory?
Please, also inform the name of the adapter.
You can check in Control Panel, Device Manager, under Network Adapters, and look for the Intel® Wireless Adapter. Also in Device Manager, look for Bluetooth* Radios. Make note of the status and driver versions.
Additionally, you may download and run Intel® System Support Utility, then use the tool to create a full report, save the file and attach it to the thread using the Advanced Editor. This report will provide us with the information required.
If you read my original post, you will see that bluetooth doesn't show up in my control panel or device manager.
I did run the Intel Systems Support Utility. You will find the document attached.
Your PC has an Intel® Dual Band Wireless-AC 7265 and, in fact, this adapter has Bluetooth* built-in.
Since the Bluetooth* component is not working, and does not show in Device Manager, there may be a hardware issue, or it may be a problem with your PC.
Please check with the computer manufacturer and make sure the BIOS of your motherboard is updated.
As last option from our side, you can try a clean installation of the generic Bluetooth* drivers.
- Download and save Intel® PROSet/Wireless Software for Bluetooth® technology for Windows® 10, version 19.00.1621.
- Go to Control Panel, Programs, then uninstall the Intel® Wireless Bluetooth software.
- After the Bluetooth software is removed, try installing the driver you downloaded before.
If the issue persists after these actions, please contact the Computer Manufacturer Support for further assistance.