10 Replies Latest reply on Aug 12, 2016 11:31 AM by Intel Corporation

    VGA on HG Graphics 530

    MichaelInMA

      My mother board has 3 connectors, 1 VGA and 2 HDMI.  If I have 1 HDMI monitor plugged in life is grand.  If I have 2 HDMI plugged in it insist there is also a VGA monitor.  In a triangular arrangement I put the VGA on top and the two HDMI monitors side by side on the bottom.  I make HDMI 1 the main monitor.  The mouse can still disappear into the ghost monitor but it is still usable.  Annoying but usable.

       

      To add to the problem if something goes wrong then after the OS loads it goes to some kind of default where the VGA is the main display.  The monitors are arranged in a single line: VGA, HDMI1 and HDMI 2.  Since there is no VGA monitor then I cannot log in.  I just ran a drive upgrade and it made no difference.

       

      The motherboard is an AdvanceTech AIMB-785g2-00A1E.  The processor is an I7-6700TE.

        • 1. Re: VGA on HG Graphics 530
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi MichaelIMA,
           
          It is an expected behavior, when you move the mouse completely to the left site; about the main monitor I suggest you to check on the BIOS if there is a way to choose the display’s order, there you can select the VGA as a main monitor.
           
          Please let me know if it helps.
           
          Regards,
          Hellen.
           

          • 2. Re: VGA on HG Graphics 530
            MichaelInMA

            You confirmed it and I just got a confirmation from another source.  There is a bug in the Intel chip set that cannot tell if a VGA monitor is plugged in.  It always thinks there is a VGA monitor there and reports it to Windows.

            • 3. Re: VGA on HG Graphics 530
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi MichaelInMA,
               
              To better understanding, could you please explain to me this:  (There is a bug in the Intel chip set that cannot tell if a VGA monitor is plugged in.  It always thinks there is a VGA monitor there and reports it to Windows.)
               
              Regards,
              Hellen.
               

              • 4. Re: VGA on HG Graphics 530
                MichaelInMA

                The motherboard comes from  Advantech, part number: AIMB-785.  It uses your 6th Generation I7-6700.  The firmware comes from American Megatrends.

                 

                From my piont of view I do not know how to state it any more clearly.  The graphics processor always thinks there is a VGA monitor plugged in and reports to Windows there is a VGA monitor plugged in.

                • 5. Re: VGA on HG Graphics 530
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi MichaelInMA,
                   
                  I understand that this situation is kind of confuse, let’s narrow down the issue. Could you please verify if there is on the BIOS any display option?   
                  Could you please attach the Intel® Graphics report?
                  http://www.intel.com/content/www/us/en/support/graphics-drivers/000005848.html
                   
                  Regards,
                  Hellen.
                   

                  • 6. Re: VGA on HG Graphics 530
                    MichaelInMA

                    There is an option in BIOS to select the main display.  The VGA display is still hanging around.  It will be a couple of weeks before I get access to the computer again to provide the graphics report.

                     

                    Note, I have been working with Advantech.  They are able to duplicate the problem.  If you send me a message I will give you his e-mail.  I am reluctant to post someone's e-main on an open forum.

                    • 7. Re: VGA on HG Graphics 530
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi MichaelInMA,

                      I suggested this because on Intel® BIOS settings there is a Display option where you select the main monitor. You can try loading default settings on the BIOS, this could also help.
                      Sure, I’ll send you an e-mail in order to have the update and see if there is something else I could do for you.
                       
                      Regards,
                      Hellen.
                       

                      • 8. Re: VGA on HG Graphics 530
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi MichaelInMA,
                         
                        I would like to know if there is something else I could do for you.
                         
                        Regards,
                        Hellen.
                         

                        • 9. Re: VGA on HG Graphics 530
                          MichaelInMA

                          I had to ship the first computer to France.  I just got another one 2 days ago.  This is a really ugly answer and to took considerable time to come up with.  I would like to thank Joseph Miller of AdvanceTech for his support, testing, and part of the answer.

                           

                          To disable the VGA monitor you must do the following 3 items:

                          1. In BIOS change CHIPSET / SYSTEM AGENT (SA) CONFIGURATION / GRAPHICS CONFIGURATION / LCD CONTORL / PRIMARY IGFX BOOT DISPLAY to DVI1
                          2. In BIOS change CHIPSET / SYSTEM AGENT (SA) CONFIGURATION / GRAPHICS CONFIGURATION / LCD CONTORL / SECONDARY IGFX BOOT DISPLAY to DVI2
                          3. In Windows change CONTROL PANEL / APPEARANCE AND PERSONALIZATION / DISPLAY / SCREEN RESOLTION / MONITOR 1 to “Disconnect this display”

                           

                          NOTES:

                          In BIOS if you leave behind one of the boot displays as VBIOS DEFAULT then it can automatically change the main screen to the VGA monitor.

                           

                          The DVI ports auto-detect if something is plugged in.  The VGA port does not.  The DVI monitors do not need to be on they just need to be plugged in.

                           

                          To BIOS the bottom connecter is DVI1 and the top is DVI2.  They show up in windows as monitors 2 and 3 respectively (most of the time but not always depending on what is plugged in).

                           

                          The VGA monitor is always reported in Windows as monitor 1.

                           

                          You cannot disconnect the VGA port unless both DVI ports are connected to monitors.

                           

                           

                          BOTTOM LINE:

                          This is an Intel problem.  The display controller is embedded into the i7 processor.  It may not be a bug but is an unpleasant nuance.  They favor the VGA port to an annoying degree.

                          • 10. Re: VGA on HG Graphics 530
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hi MichaelInMA,
                             
                            Thanks for this information; I hope that Joseph’s suggestion helps you with the configuration you are looking for.
                            If there is anything else you need, please let me know.
                             
                            Regards,
                            Hellen.