2 Replies Latest reply on Jul 14, 2016 12:41 AM by Intel Corporation

    Ethernect connection problems

    Cajuncapgun

      Hi everyone,

      I tried connecting the Internet this morning and I got an error message saying " The Intel Ethernet Connection (2) 1218-V adapter is experiencing driver or hardware related problems" not sure what to do, hope someone can help me

       

      thank you,

      NBreaux

        • 1. Re: Ethernect connection problems
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi NBreaux, 

          Thank you for contacting Intel. 

          Try to re-install the driver of your network connection.  You may check for the available driver for your motherboard or system model.  

          If you wish to try our driver, you may download it here:
          https://downloadcenter.intel.com/product/71305/Intel-Ethernet-Connection-I218-V
          About Intel® Drivers
          The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer. We recommend you work with your computer manufacturer before installing our driver so you don’t lose features or customizations.

          If you continue to encounter hardware related problem even after installing the driver, please contact your system manufacturer for further assistance.

          Sincerely, 
          Sandy

          • 2. Re: Ethernect connection problems
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi NBreaux, 

            Good day.  Hope you're doing well.

            I would like to check if you were able to install the adapter properly.  In case you have issues with our driver, you may try the driver provided by your system manufacturer.

            Sincerely, 
            Sandy