5 Replies Latest reply on Jul 7, 2016 11:16 AM by Intel Corporation

    NUC6i5SYH using Windows 10 minidump or Blue screen

    Ozarktrading

      NUC6i5SYH using Windows 10 I am having mini dump or windows 10 blue screen.

      I have had 16 crashes from the 28th of May to July 3rd . It seems to happen when

      Not looking so I have no ideal what the problem is. I did fine the minidump  folder in

      Windows folder. Problem I have no ideal how to read the files. No clue how to open them

      An solve the problem. I did update to the new bios 45 on July 1st an crashed today.

      All drivers are updated to newest posted on driver page.

      Components in My Nuc6i5

      Kingston Technology HyperX Impact 16GB RAM DDR4

      Samsung 850 EVO - 500GB - 2.5-Inch SATA III SSD

      Anything I can do to stop these crashes or find out what is causing them.

        • 1. Re: NUC6i5SYH using Windows 10 minidump or Blue screen
          N.Scott.Pearson

          Look in the Windows Event Log and see what errors are listed there. If this is the WHEA error, you likely will need to have your unit replaced. If this is the case, call Intel Customer Support to set up the RMA...

          • 2. Re: NUC6i5SYH using Windows 10 minidump or Blue screen
            Ozarktrading

            Hi

            I did as you said an found all the critical errors of shutting down was due to

            Kernel-Power

            EventID 41

            Task 63

            I didn't see anything about WHEA error. So not sure on that.

            I did check the memory an all was good.

            Anything else I can check or should I contact support as you said.

            Thanks for the help.

            Here is a detailed view of what the last shut down showed if this helps.

             

            - System

              - Provider

               [ Name]  Microsoft-Windows-Kernel-Power
               [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

               EventID 41

               Version 3

               Level 1

               Task 63

               Opcode 0

               Keywords 0x8000400000000002

              - TimeCreated

               [ SystemTime]  2016-07-04T02:59:14.078206100Z

               EventRecordID 5928

               Correlation

              - Execution

               [ ProcessID]  4
               [ ThreadID]  8

               Channel System

               Computer NUC1

              - Security

               [ UserID]  S-1-5-18

            - EventData

              BugcheckCode 25
              BugcheckParameter1 0xe
              BugcheckParameter2 0xffffc00149faa290
              BugcheckParameter3 0x4231d5503069881
              BugcheckParameter4 0x1ac5babdfd2b8e45
              SleepInProgress 0
              PowerButtonTimestamp 0
              BootAppStatus 0

            • 3. Re: NUC6i5SYH using Windows 10 minidump or Blue screen
              Intel Corporation
              This message was posted by Intel Corporation on behalf of

              Hello Eddie:

               

              I looked for the error Event ID 41, and I found a site from Microsoft, where they suggest some steps that might be helpful in fixing this problem:

               

              https://support.microsoft.com/en-us/kb/2028504

               

              Also, the Windows® Event Viewer besides the error event ID, also provides some more details that might be useful in fixing this problem.

               

              Could you please get a screen shoot of that, and post it on this thread so we can check those details?

               

              Press WinLogo
              Press R on the keyboard and select run
              Type: eventvwr
              Double click on: Windows Logs
              Double click on: Application.

               

              Please search for the crashing error and take a screen shot of that.

               

              Another option will be to reinstall Windows® from scratch, but that will be the last thing to try.

               

              Alberto

              • 4. Re: NUC6i5SYH using Windows 10 minidump or Blue screen
                Ozarktrading

                Hi Alberto.

                Thanks for taking a look at this. I sure like my nuc an its the first of I hope many I try.

                Here is the screen shot of what you wanted. I pulled it from system instead of application. Like you said sure don't want to reinstall if possible. Please let me no

                if anything I can try or other information needed.

                It happened again at 1016 this morning so this is a shot of it.

                 

                Thanks so much

                 

                • 5. Re: NUC6i5SYH using Windows 10 minidump or Blue screen
                  Intel Corporation
                  This message was posted by Intel Corporation on behalf of

                  Hello Eddie:

                  Thank you very much for that information.

                  We wanted to confirm the source of the problem, and based on the screen shot that you gave us, the source in fact is kernel-power.

                  So, this is a Windows® error:
                  “The system has rebooted without cleanly shutting down first”
                  “The error could be caused if the system stopped responding, crashed, or lost power unexpectedly”

                  Maybe there was power outage, or a power failure that might be the cause for this problem.

                  That type error is not related to the NUC, even if we get into the BIOS, there are no options that we can change to fix the problem.

                  However, you can always try a BIOS update to the latest version of the NUC which is 0045:

                  https://downloadcenter.intel.com/download/26097/BIOS-Update-SYSKLi35-86A-?product=89190

                  Here you have the instructions of how to do a BIOS update using the F7 method, the .BIO file is the one on the link above:

                  http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html

                  Also, I found a Youtube video with some suggestions and steps to try in order to fix it:

                  https://www.youtube.com/watch?v=EywHwEcEHGw

                  That might help, and maybe the problem will get fixed.

                  NOTE: These links are being offered for your convenience and should not
                  be viewed as an endorsement by Intel® of the content, products, or services
                  offered there.

                  If the problem remains after that, then the best thing to do will be to get in contact directly with Microsoft®

                  Microsoft support phone number: 1 800-642-7676

                  Microsoft support site: https://support.microsoft.com/en-gb

                   

                  Any questions, please let me know.


                  Alberto