0 Replies Latest reply on Jan 25, 2010 11:32 AM by nebb-alx

    Broken RAID (Intel Matrix) reset to AHCI after plugging in a USB drive


      A client is reporting the following messages in Intel Matrix Storage Manager:

      • The Raid Plug in failed to load becasue the driver is not installed correctly.

      • The serial ATA plug-in failed to load beacuse the driver is not installed correctly.

      The first on all machines and the second on some.


      The RAID has now for unexplainable reasons been reset to AHCI in the BIOS. This has happened to several machines of identical hardware, some with XP Pro 32bit and some with Windows Server 2003.


      The problem seems to be identical to what is described in this thread:
      - http://www.tomshardware.co.uk/forum/244771-14-raid1-suddenly-stopped-working


      The client has been using an external USB drive and explained that port 0 was the installed internal HDD and port 1 was seen as the external USB drive. I assume this has something to fo with it.


      Version info from IMSM:

      Kit Installed:

      Kit Install History:, Uninstall

      Shell Version:

      OS Name: Microsoft(R) Windows(R) Server 2003, Standard Edition

      OS Version: 5.2.3790 Service Pack 2 Build 3790

      System Name: COMPUTERNAME

      System Manufacturer: ICP / iEi

      System Model: PCIE-9652(B072)

      Processor: Intel(R) Core(TM)2 Duo CPU     T7500  @ 2.20GHz

      BIOS Version/Date: American Megatrends Inc. 080014 , 06/26/2009

      Language: ENU

      System Chipset Intel® GME965 + ICH8M-E

      I have sent one engineer to help them, but as it is far it will take a few days and this is very urgent.

      Does anyone have any information about this problem and how to prevent it from happening again?


      Also posted in http://www.experts-exchange.com/Storage/Misc/Q_25083718.html