A client is reporting the following messages in Intel Matrix Storage Manager:
The first on all machines and the second on some.
The RAID has now for unexplainable reasons been reset to AHCI in the BIOS. This has happened to several machines of identical hardware, some with XP Pro 32bit and some with Windows Server 2003.
The problem seems to be identical to what is described in this thread:
The client has been using an external USB drive and explained that port 0 was the installed internal HDD and port 1 was seen as the external USB drive. I assume this has something to fo with it.
Version info from IMSM:
Kit Installed: 126.96.36.1993
Kit Install History: 188.8.131.523, Uninstall
Shell Version: 184.108.40.2063
OS Name: Microsoft(R) Windows(R) Server 2003, Standard Edition
OS Version: 5.2.3790 Service Pack 2 Build 3790
System Name: COMPUTERNAME
System Manufacturer: ICP / iEi
System Model: PCIE-9652(B072)
Processor: Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz
BIOS Version/Date: American Megatrends Inc. 080014 , 06/26/2009
System Chipset Intel® GME965 + ICH8M-E
I have sent one engineer to help them, but as it is far it will take a few days and this is very urgent.
Does anyone have any information about this problem and how to prevent it from happening again?
Also posted in http://www.experts-exchange.com/Storage/Misc/Q_25083718.html