2 Replies Latest reply on Jul 4, 2016 3:06 AM by actbig_uk

    Intel Unite funktioniert nicht auf Intel vPro Hardware, warum?! Fehler "ID666666"

    actbig_uk

      Intel Unite Hub Version 2.0.27.10 funktioniert nicht.

      Installiert auf einem HP EliteDesk 800 G2 Mini welcher definitiv vPro fähig ist!

      KVM, Media Redirection etc - somit muss ja auch die Intel Unit Software funktionieren.

      Das tut Sie aber nicht.

       

      Gibt es evtl. eine aktuellere Version der Software?

      Bei Intel wird man ja leider überhaupt nicht fündig was das betrifft.

       

      mfg

        • 1. Re: Intel Unite funktioniert nicht auf Intel vPro Hardware, warum?! Fehler "ID666666"
          Stan_at_Intel

          Hi, thanks for reaching out.  Although the computer model you are using is a Vpro enabled platform, the specific model HP EliteDesk 800 G2 is not a supported platform to act as a HUB.

          • 2. Re: Intel Unite funktioniert nicht auf Intel vPro Hardware, warum?! Fehler "ID666666"
            actbig_uk

            Hello Stan,

             

            I talked to the HP Support and they told me (after reaching out to 2nd level support) that the

            system has to be ordered explicit with the "option" to work with intel unite.
            Then they use a kind of different bios/rom/firmware or whatever that makes it compatible with intel unite.
            So they intentionally exclude certain functions, so not all their vpro systems are intel unite "ready".
            Which I definitely do not endorse.

            Also a hp representative told us any vpro enabled HP EliteDesk 800 G2 System would be intel unite ready.
            Shame on them to not even know their products.

             

            So "not supported platform" like you say isn't that right if it's true.

            Outside of EMEA they also offer a SKU which is named "Collaboration PC":
            http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA6-0835ENUC.pdf

            But they have nothing comparable in EMEA which you can buy of the shelf.
            You seem to have to go the way with a build-to-order system, so not cheap.

             

            But at the intel channel conference this year we were told by several intel representatives that

            it is sufficient to "pick" any vpro enabled system (cpu+chipset) and unite will run on it (hub).

            Again people not knowing their technologies.

             

            Since we are Intel Technology Provider Gold Partner and I am Technical Sales Engineer I would like to know:


            1. Why is Intel Unite tied on vpro. What is the technical necessity behind it? Because I don't see any.
            The intel representatives at the ICC told me there is none. The only kind of "reason" is that if a small PC is

            tucked up behind a flatscreen or is in not that accessible areas or positions then you can better remote manage it.

            So is that the only "reason"? Or is it just marketing to sell "pricier" vpro systems?

            Would be great to have an answer to this.

             

            2. What are Intel Unite supported platforms to act as a HUB? Is there a list?

            In the PDFs of Intel Unite nothing is mentioned about supportet platforms.

            This is what the pdf says:

            Hub Requirements:

             4th generation or newer Intel® Core™ vPro™ processor-based mini PC

             4 GB RAM

             1 GB available storage

             Microsoft* Windows* 7, 8, 8.1 or 10

             Microsoft .NET* 4 or greater

             Wired or wireless network connection


            Not reading any word on "supported systems".

             

            3. What does the intel unite installer check for?
            If the system is on the "supported platform list" (.ini file?) -> very bad solution!

            Or does it really check technical requirements with the system. -> better
            Altought like I said I don't think there a technical reason intel unite has to be run on vpro systems.

             

            4. What is the technical difference, or maybe what on top of vpro is addionally

            required, so that intel unity will run un that system? Or what in firmware is deactived and needs activated?


            5. It is also great that nobody on the german ITP team has somewhat technical knowledge on "software products",

            no help from there..


            We think intel unite is a very interesting solution and would like to show and offer it to our customers. It ist declared by intel

            to be set up very easy. But if you already have that much trouble finding a system to run it on, then intel has done a bad job!

             

            kind regards