3 Replies Latest reply on Jul 1, 2016 11:11 AM by Intel Corporation

    Drivers update issue

    LT_Paul

      Hello, i downloaded intel driver update utility, pressed scan and then i downloaded the latest intel hd 4000 drivers. after installation i got this. I tried downloading this:Download Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.33] still the same. Then i tried this:Download Intel® HD Graphics Driver for Windows* 7/8/8.1-64-bit  in last link there was said that these drivers a valid for my processor. But after installation i got this message. Can anyone help me? I know i downloaded it for my OS. (Win8.1 64bit)

        • 1. Re: Drivers update issue
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello LT_Paul ,
           
          That message indicates that your computer manufacturer does not allow the installation of generic Intel graphics drives. You are required to install drivers from your computer manufacturer, however, you may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions: How to Manually Install an Intel® Graphics Driver in Windows® 10 &…
           
          Before start installing the driver uninstalled the old driver first, and then you can follow manual procedure to install the driver.
           
          Also see how to Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver
           
          Note: Once you install the “generic” driver you will overwrite any customizations your system manufacturer made to the driver specific for your system model.
           
          Regards,
           
          Ivan
           

          1 of 1 people found this helpful
          • 2. Re: Drivers update issue
            LT_Paul

            Thanks. But i did something different. I went to Control panel>Device manager>Display adapters>Intel (R) HD Graphics 4000>Driver>Roll Back Driver.   After rolling back drivers from 2013 to 2006, i tried to install newest drivers again, then it worked! There was no issues, or something. After installing, installation asked me to restart my PC. After restarting, i went to Device manager again, Double clicked Intel (R) HD graphics 4000, then to drivers, and then i saw that my driver is 10.18.10.4226. So it worked!! I'm happy now. Still thanks for reply!

             

             

             

            Sorry for bad English, I'm from Lithuania.

            • 3. Re: Drivers update issue
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              I’m glad that your issue has been resolved and thank you for replying to us how you were able to solve it.
               
              Best wishes,
               
               
              Ivan