2 Replies Latest reply on Jun 30, 2016 9:45 AM by Intel Corporation

    SS4200-E Software Storage Manager Software


      Despite not knowing the admin password, I was able to reset this device and assign a new admin account.  The data is still there.  I can reach the data via http, however if I attempt to install the software from Intel-EMC "Software Storage Manager", the installation runs through all the steps and at the end, there is a red X and it states that Sorry. Please confirm that all cables have been properly connected, your router is working properly, and the Intel Entry Storage System device has been turned on before clicking Next again. Click the Retry button to try again. Click the Back button to start the install again. I am running Windows 7.  Any help would be very much appreciated.