1 2 Previous Next 15 Replies Latest reply on Nov 22, 2016 8:05 AM by Intel Corporation

    Intel HD Graphics 520 Constant WHEA-Logger Event ID 17 Errors in Event Log on Windows 10 Home

    is97

      Hi, I am having a constant problem with Event Log  errors, in addition to screen flickering or instability or flickering when using f.lux. Does anyone else have this issue?

      I also need to point out that no action or program is needed to cause this error f.lux alone is not the sole cause, but it does make it worse. (it was happening before I even installed it). Laptop is less than 9 months from Release date, and have only owned for 2-3 months. Came with Windows 10 pre-installed from factory - not an upgrade. This issue is prevalent on Tech forums and can be found in Google searches as well. See below reply for additional Info (text limit met)

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Hundreds of the same error in the event log:

       

      WHEA Logger Event ID: 17

      A corrected hardware error has occurred.

      Component: PCI Express Root Port

      Error Source: Advanced Error Reporting (PCI Express)

      Bus:Device:Function: 0x0:0x1C:0x4

      Vendor ID:Device ID: 0x8086:0x9D14

      Class Code: 0x30400

      The details view of this entry contains further information

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Hardware (HW)

      Brand and Model of the system.

      ASUS X555UA / F555UA

      http://www.asus.com/us/Notebooks/F555UA/specifications/

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Integrated Intel® HD Graphics 520. Device ID:8086-1916

      Revision 8

      Driver Version: 20.19.15.4331

      No Nvidia, AMD or other graphics

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LPP= Generic PnP Monitor (1920x1080@59Hz)

      ACPI\VEN_PNP&DEV_0C0D

      ACPI\PNP0C0D

      *PNP0C0D

      EFP= ASUS VS247H-P 23.6" Full HD 1920x1080 2ms HDMI DVI-D VGA Back-lit LED Monitor

      Model: VS247H-P

      How much memory [RAM] in the system (see note2 below).

      8 GB DDR3 RAM

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Amazon Basics HDMI Cable Model #:

       

      HDMI A Male to A Male Cable: Supports Ethernet, 3D, 4K video and Audio Return Channel (ARC)

      Cable allows you to share an Internet connection among multiple devices without the need for a separate Ethernet cable

      Meets HDMI 2.0 standards (4K Video at 60 Hz, 2160p, 48 bit/px color depth) that supports bandwidth up to 18Gbps and backwards compatible with earlier versions

      Cable Length: 10 feet (3 meters);

      Hardware Stepping (see note1 below).

      PCI\VEN_8086&DEV_1916&SUBSYS_1CCD1043&REV_07

      PCI\VEN_8086&DEV_1916&SUBSYS_1CCD1043

      PCI\VEN_8086&DEV_1916&CC_030000

      PCI\VEN_8086&DEV_1916&CC_0300

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Home 64-bit 10.0.10586

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      Unable to determine. Multiple screenshots, including the Intel CUI Information Page

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      20.19.15.4331

      SW or Apps version used to replicate the issue.

      No software Needed. f.lux (app used to reduce blue light and eye strain makes it worse) f.lux: software to make your life better

      Configurations

      Single display, clone, or extended (see note2 below).

      "Project to a Second Screen" - Projector (external display on, built in laptop screen black/off)

      Display resolution & refresh rate setting of each display (see note2 below).

      External: ASUS VS247 on Intel HD Graphics 520

      Current Resulotion: 1920 x 1080

      32 bits per pixel (59 hz)

      Monitor BPP: 32 bits per pixel

      Built In (laptop): Generic PNP Monitor in Intel 520 HD

      Resolution: 1920 x 1080

      State:Disabled, Output devices support

      Frequency 59 Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      Pluggin-In. Also Replicated when it is on soleyy battery power.

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Open Windows Event Viewer (native)
      2. Look in Administrative Event Log
      3. Also, you can use f.lux
      4. Drag the lighting bar to incandescent
      5. The screen will flicker or become unstable

       

      Edited 6/25 - added additional more specific Info.

        1 2 Previous Next