1 Reply Latest reply on Jun 23, 2016 2:31 PM by Intel Corporation

    BSOD/iusb3xhc

    jubork

      Once every few days I get BSOD screen on my system.

      The minidump file hints the kernel crash may be related to iusb3xhc driver.

      The config is :

       

      motherboard : Supermicro X11SSA-F

      CPU : Xeon E3-1230V5

      windows 2008R2 64bit, with current patches

      iusb3xhc driver is version 4.0.4.51 (from  Download USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 8/9/100 Series and C220/C610 Chipse…    )

       

      Partial analysis of relevant minidump is below.

      I'd be grateful for any suggestions how to resolve the issue.

       

      -- jubork

       

       

      ps. with older driver ( iusb3xhc 4.0.0.36  ) I was also getting BSODs.

       

      ===============

      ====================================================================================================

      3: kd> !analyze -v

      *******************************************************************************

      * *

      * Bugcheck Analysis *

      * *

      *******************************************************************************

       

      BAD_POOL_CALLER (c2)

      The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.

      Arguments:

      Arg1: 0000000000000007, Attempt to free pool which was already freed

      Arg2: 000000000000109b, (reserved)

      Arg3: 00000000000d000d, Memory contents of the pool block

      Arg4: fffffa8023c56740, Address of the block of pool being deallocated

       

      Debugging Details:

      ------------------

       

       

      POOL_ADDRESS: fffffa8023c56740 Nonpaged pool

       

      FREED_POOL_TAG: Mdl

       

      BUGCHECK_STR: 0xc2_7_Mdl

       

      CUSTOMER_CRASH_COUNT: 1

       

      DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT_SERVER

       

      PROCESS_NAME: System

       

      CURRENT_IRQL: 2

       

      TAG_NOT_DEFINED_c000000f: FFFFF880036FFFB0

       

      LAST_CONTROL_TRANSFER: from fffff80004bc9be9 to fffff80004a93080

       

      STACK_TEXT: 

      fffff880`036f8708 fffff800`04bc9be9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`000d000d : nt!KeBugCheckEx

      fffff880`036f8710 fffff880`052b1e68 : 00000000`00000000 00000000`00000000 00000000`00000002 00000000`00000000 : nt!ExDeferredFreePool+0x1201

      fffff880`036f87c0 00000000`00000000 : 00000000`00000000 00000000`00000002 00000000`00000000 fffffa80`203e41b0 : iusb3xhc+0x54e68

       

       

      STACK_COMMAND: kb

       

      FOLLOWUP_IP:

      iusb3xhc+54e68

      fffff880`052b1e68 ?? ???

       

      SYMBOL_STACK_INDEX: 2

       

      SYMBOL_NAME: iusb3xhc+54e68

       

      FOLLOWUP_NAME: MachineOwner

       

      MODULE_NAME: iusb3xhc

       

      IMAGE_NAME: iusb3xhc.sys

       

      DEBUG_FLR_IMAGE_TIMESTAMP: 56742d4e

       

      FAILURE_BUCKET_ID: X64_0xc2_7_Mdl__iusb3xhc+54e68

       

      BUCKET_ID: X64_0xc2_7_Mdl__iusb3xhc+54e68

       

      Followup: MachineOwner

      ---------

       

      3: kd> lmvm iusb3xhc

      start end module name

      fffff880`0525d000 fffff880`05325000 iusb3xhc T (no symbols) 

        Loaded symbol image file: iusb3xhc.sys

        Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys

        Image name: iusb3xhc.sys

        Timestamp: Fri Dec 18 17:59:10 2015 (56742D4E)

        CheckSum: 000CEF41

        ImageSize: 000C8000

        Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

      3: kd>

      start end module name

      fffff880`0525d000 fffff880`05325000 iusb3xhc T (no symbols) 

        Loaded symbol image file: iusb3xhc.sys

        Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys

        Image name: iusb3xhc.sys

        Timestamp: Fri Dec 18 17:59:10 2015 (56742D4E)

        CheckSum: 000CEF41

        ImageSize: 000C8000

        Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

      3: kd>

      start end module name

      fffff880`0525d000 fffff880`05325000 iusb3xhc T (no symbols) 

        Loaded symbol image file: iusb3xhc.sys

        Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys

        Image name: iusb3xhc.sys

        Timestamp: Fri Dec 18 17:59:10 2015 (56742D4E)

        CheckSum: 000CEF41

        ImageSize: 000C8000

        Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4