This message was posted on behalf of Intel Corporation
It is important to mention that we sell our Intel chipsets and processors to third party manufacturers and they design their own computers with their own features, settings, and capabilities. For that reason they design their own drivers, to meet the exact specifications on their computers.
You have an HP pre-build system, with customized drivers, you can try to install HP latest graphics driver; also I would suggest you try to install our generic driver using the steps below:
1-Download the zip file of the driver from downloadcenter, unzip and keep the file on the desktop.
2-Turn Internet connection off
3-Go to device manager>Display Adapter, right click Intel HD graphics and select uninstall driver (check delete box)
4-Restart the computer
5-Go to device manager>Display Adapter, right click over Microsoft generic driver select Update driver, browse search for graphics folder at desktop (step 1)
6-Restart system and review graphics driver version installed from device manager or Graphics control Panel.
Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]
Please let me know the outcome.
Thanks Hellen for your help!
Unfortunately it wasn't the solution. I followed the steps, but it stopped:
Dit apparaat is gestopt omdat er problemen zijn gerapporteerd. (Code 43).
Is there an other solution possible ?
Problem solved by disabling hybrid graphics in the bios settings,