2 Replies Latest reply on Jun 27, 2016 4:30 PM by Intel Corporation

    DC S3700 with ASSERT_A368 & logic disable

    Karrrl

      Hi There,

       

      I have a DC S3700 I bought from someone and it functioned well until just a few days ago when its capacity dropped to 8.4 MB and my computer wouldn't boot.

       

      I connected it to a windows pc to see if the SSD toolbox software would help and the buttons were greyed out so I couldn't do a format or a firmware update.

       

      I then downloaded the SSD Datacenter Tool to see that would help and I find that the drive serial number is "ASSERT_A368" and it has ancient firmware on it version 5DV10250.

       

      ISDCT says "Selected drive is in a disable logical state." and I can't format the drive or update the firmware using ISDCT and I get the "disable logical state" error again.

       

      Is there a way to fix this?

       

      Thanks!

       

      Karl

        • 1. Re: DC S3700 with ASSERT_A368 & logic disable
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Karrrl,

          According to error you are getting with this SSD: "ASSERT_A368" disable logical state, we need to inform you we do not have a way to recover the SSD.

          Also we would like to inform you about the warranty: "
          Intel warrants to the purchaser of the Product specified above in its original sealed packaging (“Original Purchaser”) and to the purchaser of a computer system built by an Original Purchaser containing the Product (“Original System Customer”)".
          You can check the document in this link.

          In case you would like to get further assistance, you can always contact us in any of these options

          NC

          • 2. Re: DC S3700 with ASSERT_A368 & logic disable
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Karrrl,

            We are following up and we would like to know if you were able to get in contact with our support center?

            We will be waiting for your response.

            NC